Easy Climber
Easy Climber Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Easy Climber has 1.5 star rating based on 36 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Cheap, Ease of use, Easy to retro install.
Cons: Quality of product, Attitude on the phone and disregard for my problem, Customer service.Recent recommendations regarding this business are as follows: "Get q", "Answer the phone".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Easy Climber has 1.5 star rating based on 36 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Cheap, Ease of use, Easy to retro install.
Cons: Quality of product, Attitude on the phone and disregard for my problem, Customer service.Recent recommendations regarding this business are as follows: "Get q", "Answer the phone".
Most users want Easy Climber to offer a solution to their issues.
Consumers are not pleased with Billing Practices and Turnaround Time. The price level of this organization is high according to consumer reviews.
Easy climber got stuck half way with my son on Christmas day. We had to call 911 for help
User's recommendation: Get q
Problem with easy climber elevator
Easy Climber - Sales Representative Review
I saw an add for affordable home elevators and decided to call. My husband is a quadriplegic and we are doing a complete remodel of a property we bought, gutted to the studs.
I asked the rep to please just giving me pricing. They wanted to schedule someone to come out to make sure it could be installed. I explained the house is an empty shell that it could be easily installed any where. They ended with sending a DVD that would have pricing and more info.
They proceeding to call and harrass me on a regular basis. Pricing was not in the DVD. By the 5th phone call I told the rep to never call again if he couldnt give me a price. On top of my husband being paralyzed we own and operate two businesses, he deals with extreme nerve pain and often doesn't get much sleep.
Early one morning my phone starting going off, I let it go to voice mail. They proceeded to call 3 more times, I started to worry it was an emergency so I answered.
The rep got a bunch chewing he will never forget. Rude and terrible customer service!
Easy Climber - Customer Care Review
I filled out the online info. Received a call within minutes, but the employee refused to tell me prices.
Stating that they were not able to discuss prices since it varied a lot. Okay, give me an average cost just for the equipment. No. I set up an appointment to have a technician out to the house for the purpose of getting accurate pricing.
Two days before they were supposed to come out, i called customer service to ask about pricing again. They asked if my wife would be at the appointment. I said no as she is out of town with a family emergency. They asked if her name was on the mortgage.
I said no. They said okay, the tech will give you prices when they arrive and assess the home. By now im quite pissed off at their lack of professional courtesy and i hung up the phone. The tech didnt show.
The company didnt call. I called the evening of the date of the appointment to find out what was going on. The lady on the other end talked circles until i said for a third time, the tech didnt show And no one called to reschedule. She then told me that the last time i called the operator told me that he was canceling the appointment since my wife wouldnt be there.
I said she doesnt have be here as her name isnt on any paperwork for this property, And she isnt in town. The lady was definitely angry about this and began to tell me that my had the right to...i cut her off and told her that my wife out of town with an unkown return date on a family emergency. The tryed to repeat what she started. I told her to *** off and hung up.
A day later i got two calls from the company asking me to schedule a time for a tech to come out. I relayed what was already done and said...both times, on both calls. ....as it seems that the phone techs CAN NOT ANSWER ALL QUESTIONS as the web page clearly states in multiple areas, i am livid with this companies policy on married couples(even if they are legally separated and one is not on the paperwork for the home where an elevator is to be installed) Both needing to be present for the technician to be allowed to show up. They dont relay information about customers internally.
They dont answer questions well if at all, and cant tell you prices over the phone....im sure there is one person that is Not a total db in that company..somewhere. By the way: for a two story pre existing home, the cost for an easy climber elevator is between 26000 and 32000.
Tech suirt
Preferred solution: Tech support
User's recommendation: Answer the phone
Terrible!!! i paid over 7k for this device!! took my money and threw me under the bus-
EVERY TIME I CALLED FOR SERVICE NOBODY REPLIED-OVER 5 DAYS!!!! ONE OF THE TECHS STATED THE OWNER WAS RUDE AND STATED I HAD NO WARRANTY- THE 2K includes pain and suffering for my wife as well as the cost of the warranty which was never honored,I will seek punitive damages if no settlement is agreed upon
- Reasonable price fairly reliable
- Breach of contract
- Quality of product
- Poor customer service
Preferred solution: Price reduction
Send-Recall button function
Terrible
- Cheap
- Failure to fix the problem
- Attitude on the phone and disregard for my problem
- Poor customer service
Preferred solution: Full refund
Elevator unreliable and company fails to stand behind it.
- Easy to retro install
- Total disregard for my problem
- 1888 663 7158 number appears to be running a scam
- Quality of product
Preferred solution: Deliver product or service ordered
Crickets
Preferred solution: Contact with information and assistance.
Easy Climber Stair Lift - Faulty Equipment - Do Not Purchase
Preferred solution: pay for the equipment to be fixed.
Breech of Contact
- Quality of product
- No customer support- even their
Preferred solution: Full refund
Horrible service
- Poor customer service
Preferred solution: come out and fix the chair at no cost to me
HORRIBLE !! Breach of Contract/ Service Department never returns phone calls contact Department of Consumer Affairs-
- Cheap
- No customer support- even their
- Quality of product
Preferred solution: Let the company propose a solution
Seniors beware deceptive marketing strategy
- Customer service
- Total disregard for elderly
I have paid $24,000 up front
- No answers on whether the product can be installed in nevada
Preferred solution: Let the company propose a solution
About
Easy Climber is a trademark of home stair lifts. They are designed for people who cannot climb the stairs due to mobility concerns. Easy Climber stair lifts help to stay independent. The lifts are installed by Aging In The Home Remodelers, Inc. certified experts. It is possible to install Easy Climber almost on any staircase. Customers can use remote controls to send lift up or down when needed. The lift is designed to be removed and set up in new home. Each easy Climber stair lift is equipped with a battery backup device, so it works even when power goes out. An estimate is provided free of charge.
Easy Climber is ranked 350 out of 1653 in Equipment category
Brands Related to Easy Climber
Companies Similar to Easy Climber
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
Notice, this is not a customer. The “if it bleeds, it leads” story, number one complaint, the worst dirt available DOES NOT NOW, NOR EVER DID, OWN AN EASY CLIMBER ELEVATOR. Just filthy business practices, misleading and filthy, just saying
I had the same experience as reviewer #1. And agree with #2.
Terrible experience from the initial call...why would I then want someone to come to my house,
Why would any reasonable person deal with a company like this.
Also, beware, easy climber has their own private review sight.
The reviews are glowing, especially
Compared to independent reviewers.
This company should be plastered all over the internet to protect those who may be vulnerable...I did on my pages
their reviews should not be glowing unless you mean throwing them into a fire
I agree-
I Agree. I called for pricing and got the runaround.
All I wanted was a ballpark.
Told the young man to cut to the chase and he said he wanted to send someone to my home...I told him absolutely not. He was not very nice at all.
BUYER BEWARE!!!!! Any time a company will not give you a price over the phone for their product, should be a HUGE RED FLAG ALERT!!!
The ONLY reason for this is so they can send a salesperson out to your home or business and push you into purchasing at a VERY HIGHLY INFLATED PRICE. Most of which is the salespersons commission.
A perfect example is the Kirby Vacuum Co. A beautiful product but they will NOT quote prices but for a salesperson to come to your home. The reason?
This is how they have chosen to market their product. It's suggested retail may be $1799, the sales person will always start at $2199 + so there is room for negotiating without hurting the commission, and all the while knowing that they only have a bit over $400 in the whole thing.(distributor cost)
It's a terrible thing because these awesome products (elevator lift), can help so many people in need, but the harassment is just not worth it.
Just put a darn price on your product and let us consumers decide for ourselves if we can afford it. Then we will contact the company to arrange for purchase and installation, and at that time you can give us your pitch on how good your product is.
I use to think car salesmen were the worst, but at least they tell you a price and don't keep calling you at all hours when you say NO THANKS!!!!!
These *** hole will not leave you alone