Eastwood Guitars Reviews
Eastwood Guitars Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Eastwood Guitars has a 3.3 star rating from 1 review. Consumers are mostly neutral; reviewers value product diversity and discounts but note medium price level.
Key Takeaways for Future Customers
- Read Eastwood Guitars reviews to set expectations on trade in value and stock availability.
- Expect midrange prices and strong reissues that often match or surpass originals.
Negative Feedback / Risk Areas
- Customer complaints focus on unfriendly customer service and poor trade in handling.
- Issues reported with exchange and refund policies and unclear trade in credit offers.
Positive Feedback
Customers praise the quality of guitars and reissues, noting good value compared to originals.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Eastwood Guitars has a 3.3 star rating from 1 review. Consumers are mostly neutral; reviewers value product diversity and discounts but note medium price level.
Key Takeaways for Future Customers
- Read Eastwood Guitars reviews to set expectations on trade in value and stock availability.
- Expect midrange prices and strong reissues that often match or surpass originals.
Negative Feedback / Risk Areas
- Customer complaints focus on unfriendly customer service and poor trade in handling.
- Issues reported with exchange and refund policies and unclear trade in credit offers.
Positive Feedback
Customers praise the quality of guitars and reissues, noting good value compared to originals.
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Verified Reviewer
Trade in program response
- - -Tried Eastwood trade-in for credit to a guitar; offered ~1/3 of new price.
- - -Rep wants vintage guitars; trade was retracted due to stock till February.
I was curious about Eastwoods trade in your guitar program in hopes of putting up an Eastwood guitar Ive had for a little while in exchange for credit towards a new model Ive wanted for a bit. Now I know I wont get what I paid for the guitar new but even as credit towards another one of their guitars I was barely offered 1/3 of what they sell the same guitar for new( the guitar was in great condition) but okay I can at least understand that, however the person who responded to me was very short and not personable whatsoever then said they only want to trade vintage or older guitars, okay Ive got a few, so I sent a list of six or seven of my older guitars all of which were made in Japan in the 1960s, literally the exact kinds of guitars that Eastwood replicates so I figured they would at least have a look and tell me if they were interested in any of them or not.
the guy didnt acknowledge anything I said or adress a single photo I sent in, and then in a pretty rude manner retracted the offer to exchange their own guitar I had originally tried to trade in and said the guitar I want is out of stock till February yet I had listed three different guitars I would be willing to purchase. Ive been a big fan of this company and was stoked that they were remaking some of my favorite guitars for affordable prices and an even better quality than the original ones, but this was an incredibly disappointing experience, especially considering I had low expectations to begin with.
- Great guitars and reissues that far surpass the originals
- Pretty uncool customer service at trade in
Preferred solution: Apology
User's recommendation: Don’t trade in your stuff they only want expensive guitars that are worth more than what they produce
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