We had a 10:30 appointment and the girl came out to see what the appointment was for. We told her a list of things our dog needed and she said they would be right out to get the dog.

They brought our dog back out to the car at 11 am. They gave our dog the lime disease shot that we didnt want done and they didnt bring out the heart worm medicine we ordered. We waited another half hour and then she came out with the medication but they screwed up the bill and had to do it over. The girl said she would have someone come out to talk to us about the bill but after waiting another 15 minutes we left. Total time sitting in the parking lot was 1 hour and forty five minutes. They dont seem very organized and are not customer friendly Im glad my dog didnt have to sit in the car on a 80 degree day. Not happy about the visit at all

User's recommendation: Find a veterinarian that cares. East view used to be a wonderful place. But it has gone down hill badly.

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#3538805 Review #3538805 is a subjective opinion of poster.
Syracuse, New York

Eastview Veterinary Clinic is awesome.

We have been customers at Eastview Veterinary Clinic for over 15 years. Every time we arrive, the staff knows who our pets are by name. The staff is friendly and shows how much they care about our pets by the thorough and caring treatment we consistently receive. Dr. Tanya Jackson has been our personal private veterinarian at Eastview for all these years and she is the best!!! She has performed orthopedic procedures on one of our dogs for an ACL tear- he has never limped since. She has also saved one of our cats who was hit by a car. Can't say enough good things about this place!!
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#692299 Review #692299 is a subjective opinion of poster.
Penn Yan, New York
Reason of review
Fair pricing
New Reviewer

Could have killed my dog!

In December 2010 my dog went in for her usual shots update. She is a 3 year old Jug and has been a patient at Eastview Veterinary, Penn Yan, New York since she was a puppy. So,the vet knew that she needed allergy shots with her shots update EVERY TIME. She had a reaction in their practice before and it was supposed to be noted in her chart. WELL, DR. JACKSON DID NOT LOOK THROUGH THE CHART!!!!! My husband came home and I asked about the allergy shot. He didn't know. Well, soon after my dog started shaking all over and got huge bumps all over her body to the point where her eyes were closing up. My husband went back to the vet and she apologized and gave her the allergy shot. Came back home and in an hour she was not getting any better! Went back to the vet and she said that THIS COULD BE FATAL...SHE ADMITTED!!!!! This time they kept my animal and after 3 hours in the afternoon of a Saturday we went to pick her up. I was and am so pissed! I stopped payment on $100 check. We let them know how we felt. So, now in March 2011 we have a new Pug from rescue and we called at 8pm for service and help. We were told that we could be seen that night, but not after as we were not going to be given future service due to "trust" issues! So here we are at 9pm with a dog that is coughing with a history of heartworm and we frantically called another vet for help. She was wonderful and we are calling this morning. HOWEVER, I CALLED THE OFFICE MANAGER THIS MORNING AND WE WERE TOLD A LETTER WAS SENT OUT! Hello? I received no letter! DO NOT EVER TAKE YOUR PET TO THIS PLACE...ANOTHER DOCTOR THERE NEARLY PUT MY MOTHER'S DOG DOWN, WHO SHE TOOK TO CORNELL UNIVERSITY AND IS STILL LIVING AFTER 6 YEARS! ESPECIALLY DO NOT SEE DR. TANYA JACKSON AS SHE WILL BE NEGLIGENT IN LOOKING IN THE CHART TO BE SURE YOUR ANIMAL WILL GET PROPER CARE!!!!!!!!!!!!!!!!!!!!!!!!!
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1 comment

Ok, so, wow. Have you ever heard of an accident?

I have been a client at Eastview for well over 14 years, have a current pet population of 7 dogs, 4 cats, and 2 guinea pigs. Tanya Jackson is the only vet I will see unless it's a dire emergency. I have had complicated health issues with my rescues and her diagnoses are always spot on, as is the time and attention my animals receive from her. So, seriously, it sounds like it was an ACCIDENT!

Your dog survived.

#225986 Review #225986 is a subjective opinion of poster.
Rochester, New York

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