Eastern Mountain Sports Reviews
Eastern Mountain Sports Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Eastern Mountain Sports has a 1.8 star rating based on 5 reviews and consumers are mostly dissatisfied. Recent recommendations say avoid and don't shop at EMS. Reviews cite high price level and poor customer service.
Key Takeaways for Future Customers
- Check Eastern Mountain Sports reviews for recurring customer complaints about customer service.
- Expect potential gift card and refund issues when buying online or in store.
- Shipping and product defects were reported; inspect orders on arrival.
Negative Feedback / Risk Areas
- Poor customer service responsiveness and inaccessible phone support.
- Gift card balance problems and disputed refunds.
- Product quality issues and order tracking delays.
Positive Feedback
Some orders shipped promptly and individual store staff were helpful in isolated cases.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Eastern Mountain Sports has a 1.8 star rating based on 5 reviews and consumers are mostly dissatisfied. Recent recommendations say avoid and don't shop at EMS. Reviews cite high price level and poor customer service.
Key Takeaways for Future Customers
- Check Eastern Mountain Sports reviews for recurring customer complaints about customer service.
- Expect potential gift card and refund issues when buying online or in store.
- Shipping and product defects were reported; inspect orders on arrival.
Negative Feedback / Risk Areas
- Poor customer service responsiveness and inaccessible phone support.
- Gift card balance problems and disputed refunds.
- Product quality issues and order tracking delays.
Positive Feedback
Some orders shipped promptly and individual store staff were helpful in isolated cases.
Media from reviews
Danbury, Connecticut
Trying to locate an item that I purchased in South Burlington, VT
The reviewer tried to contact the company before posting this review.
- - The staff were unavailable to answer a question about an emergency necklace.
- - I was disconnected after saying I wasn't interested in buying.
Im very disappointed in AMS that they were not available to answer a question. I had not called to buy an emergency response necklace I called to ask about a product that I have already bought and was able to get any more and how it would go about that because the store that I purchased them from is in Burlington, Vermont and I live in Connecticut.
Im very disappointed that there was no buddy to talk to.
Ive always loved Easter Mountain sports products but I think the way that these phone call was answered is totally unaccepted acceptable because as soon as I said, I was not interested in buying that product. I got basically disconnected I would have to to say to future customers that that they need to possibly reevaluate EMS no opportunity to talk to anyone and that really saddens me.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Westborough, Massachusetts
There was no way to contact EMS, the web page was out of date and non functional, and my item was actually shipped from another vendor.
The reviewer tried to contact the company before posting this review.
Ill be better able to answer if I get my refund. They did send a shipping label, although the cost will be deducted from my refund. My purchase was shipped expeditiously, so kudos for that.
West Hartford, Connecticut
Product complaint
The reviewer tried to contact the company before posting this review.
Wrong-side zipper on both coats. Bogus customer service phone contact.
Why do you need me to say more? Poorest service ever.
Preferred solution: explanation and possibly credit for cost of replacing zippers
User's recommendation: avoid
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWholesale Account Application – SHAHIR LLC
The reviewer tried to contact the company before posting this review.
- - Ali of SHAHIR LLC seeks a wholesale account and guidance.
- - Requests steps, price list, MOQ, MAP, brand policies, and documents.
I hope this message finds you well.
My name is Ali, and I serve as the Sales & Marketing Manager at SHAHIR LLC, a Florida-based company specializing in premium product distribution across the United States.
We are very interested in offering your products through our wholesale channels and respectfully request approval to open a wholesale account with your company. Could you please provide us with the necessary steps and requirements for setting up an account, including your wholesale price list, minimum order quantities (MOQ), brand policies, and MAP (Minimum Advertised Price) agreement? If there are any documents required to complete the process, please kindly let us know.
For your reference, our company details are as follows:
EIN: 35-289****
Address: 7901 4th N #4712, St. Petersburg, FL 33702
Contact: +1 (90*) ***-****
We have over a decade of experience in sales and distribution and work with major online and B2B marketplaces. We always ensure compliance with brand guidelines, including MAP policy, and are committed to building long-term, mutually beneficial partnerships with the brands we represent.
We are excited about the opportunity to collaborate with your company and look forward to your guidance on how to move forward with the wholesale application process.
Thank you for your time and consideration.
Best regards,
Ali
Sales & Marketing Manager
SHAHIR LLC
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerLife Time Guarantee
The reviewer tried to contact the company before posting this review.
- - Bought an EMS expedition tent about 10 years ago.
- - It had a lifetime guarantee.
- - EMS was taken over and the lifetime guarantee is not honored.
I purchased an EMS expedition tent approximately 10 years ago. I purchased it because it had a lifetime guarantee.
Now that EMS has been taken over by another company they have chosen not to honor the lifetime guarantee. I think that is wrong.
User's recommendation: Don't shop at EMS under the new owners.
E giftcard
The reviewer tried to contact the company before posting this review.
Please call me regarding me e giftcard
310488****. I e tried calling numerous times.
I need to speak
Kelly Galles
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerGift card
The reviewer tried to contact the company before posting this review.
- - Gift card wouldn't work online; the CT number was out of order, and a Hadley EMS employee was nice.
- - $104 lost; only last two years' cards are valid.
I called the gift card number about using my gift card online. The number the agent gave me to call customer service in CT was out of order.
Waste of time.
I called a random EMS store in Hadley (the guy was very nice). He told me the gift card wouldn't work ($104) because the last two years are the only gift cards valid to use since the bankruptcy.
So I'm out $104.
I'll be sure to tell friends and family this company is terrible!
Preferred solution: Full refund
User's recommendation: Don’t waste your time or money!
Providence, Rhode Island
About my order
Ordered a jacket on October 27th have tracking number but it hasn't moved in 2 or 3 days need 2 know what is wrong please let me know Thanks
I’m waiting to hear from your customer service in order to leave a review as I’ve already made my comments. I need an answer on the situation.
The reviewer tried to contact the company before posting this review.
- - Received a $20 EMS Bounceback Reward.
- - I live in Long Island, New York.
- - I want to use the credit online.
Received a $20 EMS Bounceback Reward of $20.00. I am not living now in the area to make a store purchase, but I want to buy more Eastern Mountain products I live in Long Island New York. Can I use this credit over the Internet?
Brighton, Massachusetts
Gift card
- - Gift card shows over $250 confirmed, but store shows zero balance.
- - This caused embarrassment and frustration; please resolve.
I have a gift card that has over 250.00 on it confirmed bu ur people. I have tried to use it again and still saying zero balance at store .
Very embarrassing and not ok. I need these items, I should be able to get them, I feel as though my time effort and frustration should be compensated, and this should be taken care of asap on your company.
User's recommendation: Dont shop with them
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