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This dealer is very unscrupulous. I went there to trade in my vehicle for a newer lower mileage vehicle. Without so much as an appraisal, I was told that it was in my best interest to get a loan for a new car instead of trading mine in. It was suggested that I take on...
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1.0
I didn't like
  • Are liars
#1027944
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I purchased a 2009 Mercedes-Benz from the Rosedale location and from day 1 its been a lemon. Suspension problems that was suppose to be fixed. I have not had the car a year yet and its been in the shop more than i can remember. I wanted to return the car but the...
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2.3
#965437
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On 8/4/2016 I went into the Easterns in Hyattsville Maryland with a Check and my Trade-In. I had a Pre-appoval from my Credit Union. I specifically told the salesman I just left Carmax and was offered $8,000 for my 2010 VW CC Sport I had the printout from them Easterns...
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Anonymous

Anonymous I fully agree. Eastern's doesn't want to hear that you have financing set up with your own bank. They want you to sign with one of theirs that they partner with. Don't fall fo...

#914644
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Short Review for September 02, 2016, Pc_service

#911829
1.0
At laurel location UN PROFESSIONALISM is the major feeling you'll be left with.Kyle is a liar and the rest of them act like they are on they PERIOD.
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Short Review for July 07, 2016, Pc_service

#878383
I think it might be the worst customer service I have ever experience
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Eastern Motors Customer Care Review

#877263
5.0
My name is will i bought a car from eastern motor my experience was great my saleman jarod was great
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Eastern Motors Sales Representative Review

#875622
4.0
Bought are from eastern automotive laurel. my sale jarod was courteous and helpful patient helping me pick out my ride. Thank you
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Cornell was a very good person to deal with loved talking to him and he always got back in touch with me. But on the other hand if your job was your credit then why was i required to have a co signer . I sent my family there way and they told them there payment b way...
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I was looking for a used Jaguar. I went to Easterns website and founf 5 Jaguars. I ran the Carfax reporf on the first one. CARFAX REPORTED the car had been involved in a read end collision. I moved to the next 4 Jaguars. 3 OUT OF 4 HAD ACCIDENT REPORTS. Keep in mind...
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Set out to find a car. Went to another dealership but was not satisfied. Decided to go to Eastern Motors and I'm glad I did! Albert Payne, the Sales Associate was very helpful, attentive to our needs, and addressed all of our concerns. Sales Manager Danny Nguyen made...
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Anonymous

Guenet I too purchased a 2013 Nissan Altima from Albert Payne and enjoyed my car buying experience. Most folks do not have the consistency with either their job or residence which m...

During a routine oil change found out the rack and pinion had leak, rear brake pads were low, transfer case leaking, L/F outer boot damaged Contacted seller and they cried that the 30 days had past no compromise The manufacturers warranty covered transfer case. I paid...
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Anonymous

Anonymous Not resolved by seller I have make repairs that was not covered by warranty and will never recommend or deal with them again

Anonymous

Kim Has the lawsuit stages been successful, I'm currently going through the same thing and I'm about to take them to court.

2.3
Product
I didn't like
  • Untrustworthy
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I recently went on line to search for a vehicle and had an on line chat with a representative that was very pleasant, but even though I expressed my doubt, because of my credit history and other circumstances, about my chances of getting a vehicle he assured me that...
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Anonymous

Anonymous Most ppl pay over $600 if you have bad credit they do this because they think you're desperate it doesn't apply if you have good credit

Anonymous

Anonymous These salespeople are rude because they know if you walk in the door you're hooked not pressed but vulnerable

I purchased a vehicle this year and transferred tags I was called in to receive check for overpayment several a weeks later called about registration spoke to Jesus and was told it takes several months and I will receive it from MVA today I called about it and spoke to...
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About 2 years ago I purchased a used mini van from Eastern Motors in Lanham in 2013. The salesman were professional and courteous. I had a high financing fee but was told that in about 2 years I could trade the vehicle in for refinancing. About 2 mos later, the...
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2.3
I liked
  • Courteous
I didn't like
  • Untrustworthy
#796555
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