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I purchased a 2009 Mercedes-Benz from the Rosedale location and from day 1 its been a lemon. Suspension problems that was suppose to be fixed. I have not had the car a year yet and its been in the shop more than i can remember. I wanted to return the car but the salesperson said they would fix it. They but a bandaid over the problem. 3 months later after they supposed to have fixed it i have tue same problem which is not covered under warranty...
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2.3
#965437
On 8/4/2016 I went into the Easterns in Hyattsville Maryland with a Check and my Trade-In. I had a Pre-appoval from my Credit Union. I specifically told the salesman I just left Carmax and was offered $8,000 for my 2010 VW CC Sport I had the printout from them Easterns told me they would try to match the Trade offer. So I went on the test drive in what I thought was about to be my new Vehicle (2013 A7 AUDI). When we sat down to do the paperwork...
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Anonymous

Anonymous I fully agree. Eastern's doesn't want to hear that you have financing set up with your own bank. They want you to sign with one of theirs that they partner with. Don't fall fo...

#914644
Cornell was a very good person to deal with loved talking to him and he always got back in touch with me. But on the other hand if your job was your credit then why was i required to have a co signer . I sent my family there way and they told them there payment b way high. There needs to be a program to help people with poor credit and make payments cheap what people can afford not make people feel like a piece of ***. Thank you Jenny Sanders
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Short Review for September 02, 2016, pc_service

#911829
1.0
At laurel location UN PROFESSIONALISM is the major feeling you'll be left with.Kyle is a liar and the rest of them act like they are on they PERIOD.
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Short Review for July 10, 2016

#880167
1.0
Glad i didnt but *** from those low life em effers!
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Short Review for July 07, 2016

#878383
I think it might be the worst customer service I have ever experience
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Eastern Motors Customer Care Review

#877263
5.0
My name is will i bought a car from eastern motor my experience was great my saleman jarod was great
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I was looking for a used Jaguar. I went to Easterns website and founf 5 Jaguars. I ran the Carfax reporf on the first one. CARFAX REPORTED the car had been involved in a read end collision. I moved to the next 4 Jaguars. 3 OUT OF 4 HAD ACCIDENT REPORTS. Keep in mind their buyers also have and do run Carfax type reports on vehicles they buy, and most come from auctions. SO, they buy rock bottom accident prices, sell over market value. Really a...
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1.6
#867306
Set out to find a car. Went to another dealership but was not satisfied. Decided to go to Eastern Motors and I'm glad I did! Albert Payne, the Sales Associate was very helpful, attentive to our needs, and addressed all of our concerns. Sales Manager Danny Nguyen made it an exciting experience also. The financing was exceptional. If you want a good experience in car buying, Go To Eastern Motors!!
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Anonymous

Guenet I too purchased a 2013 Nissan Altima from Albert Payne and enjoyed my car buying experience. Most folks do not have the consistency with either their job or residence which m...

4.9
#864530
During a routine oil change found out the rack and pinion had leak, rear brake pads were low, transfer case leaking, L/F outer boot damaged Contacted seller and they cried that the 30 days had past no compromise The manufacturers warranty covered transfer case. I paid to have boot replaced, and I've brought the rack and pinion. Now I'm waiting to go to arbitration or court. They sold me an extended warranty because they knew the condition of...
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Anonymous

Anonymous Not resolved by seller I have make repairs that was not covered by warranty and will never recommend or deal with them again

Anonymous

Kim Has the lawsuit stages been successful, I'm currently going through the same thing and I'm about to take them to court.

2.3
I didn't like
  • Untrustworthy
I recently went on line to search for a vehicle and had an on line chat with a representative that was very pleasant, but even though I expressed my doubt, because of my credit history and other circumstances, about my chances of getting a vehicle he assured me that they could "get the deal done." I expressed GREAT hesistation and reluctance about going in just to be disappointed, and embarrassed, he kept assuring me that it wouldn't be a...
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Anonymous

Anonymous Most ppl pay over $600 if you have bad credit they do this because they think you're desperate it doesn't apply if you have good credit

Anonymous

Anonymous These salespeople are rude because they know if you walk in the door you're hooked not pressed but vulnerable

I purchased a vehicle this year and transferred tags I was called in to receive check for overpayment several a weeks later called about registration spoke to Jesus and was told it takes several months and I will receive it from MVA today I called about it and spoke to Tim Atkins explained situation but found out myself that I could pay $5 and get duplicate when he returned my call he said his records showed the registration was in envelope with...
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3.2
#833838
About 2 years ago I purchased a used mini van from Eastern Motors in Lanham in 2013. The salesman were professional and courteous. I had a high financing fee but was told that in about 2 years I could trade the vehicle in for refinancing. About 2 mos later, the brakes failed and the DVD player stopped working. I had to pay $1100 in brake repair while still maintaining a high car note. I could not afford the DVDs repair so it is now just for...
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2.3
I liked
  • Courteous
I didn't like
  • Untrustworthy
#796555

Contact Eastern Motors

Headquarters Address:
Easterns Automotive Group.
4809 St Barnabas Rd
Temple Hills, MD 20748
Phone:
(888) 255-1000
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After contacting "James" I was told to goto the Hyattsville location. Which I did to "see" the car I was interested in purchasing. After two opportunities...(waiting on the vehicle to be transferred from another location) and sitting with my sales person...he attempted to run a credit application twice. Why? Have I agreed to a vehicle or better yet driven the vehicle in question? NO...how did we get to this point? I heard they will run your...
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Anonymous

Anonymous Wow

Anonymous

Anonymous Credit report scores don't work that way. Multiple credit applications for rate shopping for the same purpose over a short period of time (a week or so) are counted as one ch...

1.5
#788491