Eastern Dental

I have been trying for 3 weeks now to get someone on the phone to no avail. I keep getting text messages that I have a balance due of over $200, but I have no idea what it is for.

I am in the Morris Plains office 4 times a year for cleanings. Two are processed through insurance; the other two I pay out of pocket. I was just there mid-November for an out-of-pocket cleaning, which I paid. Why are you telling me now that there is a balance due?

I would appreciate the courtesy of a reply. You cannot get through to anyone in the billing department. After 20 minutes, you are dumped into a voicemail. I will not be paying the balance due.

I do not owe you a penny. When you arrive at the office, you check in, then they call you to pay in full for any work, then they see you. Could this balance due have been processed on my account by accident? All I had was a cleaning.

What could I possibly have a balance due of over $200 for, and this is the first time I am hearing about it? I have been a patient for over 10 years, and my November cleaning was the last appointment. I will never be back.

Ever since Marlena left, that office has gone downhill. It's just horrible.

I am writing to formally once again request my medically necessary oral surgeon referral. The office manager at the Eastern Dental, Vineland location is refusing to either send it or fax it to me.

Because of this, I am delayed in receiving the treatment for a severe abscess and infection that I have. My office visit as well as x-rays were fully covered by my insurance, and I am lawfully entitled to any records or referrals that were ordered by the doctor. The office manager at the Vineland Eastern Dental location has refused to give me her full name. She only goes by 'Stephanie' at this time.

I have even had my mom call in a desperate attempt to please get me this vital oral surgeon script. This is completely wrong and cruel of the office manager to do.

The day I was there, she saw that my face was even swollen on the right side because of the abscess and infection. Please get back to me on where and when I will get my medically necessary doctor-referred referral script: it can be mailed to my address Aileen Fazzolari
4134 Jackson Road Hammonton, NJ 08037
Thank you.

I am writing this review to shed light on how RUDE and UNPROFESSIONAL Shirleena the office supervisor is at Eastern Dental in Northfield, NJ. This incident occurred on April 5, 2022 at approximately 1:55 p.m.

I received a call from Theresa wanting to know if I was able to come in a little early for my appointment the following evening. I was asked to give a call either way to confirm my appointment. I called and was then told that my childs appointment was canceled due to a hygienist not being available the next day at that time. Then, I asked if my childs appointment could be changed and be put on the same day as my appointment, which was in two weeks.

I was then told that my appointment would be canceled too due to no hygienist being available on the day of my appointment. I proceeded to ask to speak to a supervisor because I wanted to know why I was not aware of either cancellation. The supervisor got on the phone and never addressed herself as one. I had to ask.

I explained to her the situation and she proceeded to tell me that she did not know what I wanted her to do because they hired the hygienist strictly for a 8 a.m.-4 p.m. schedule and she was promised the day off on the day I had my appointment when she was hired. Just to reiterate and I quote, What do you want me to do? None of that had anything to do with what I was asking her.

I simply wanted to know why I was not informed of the cancellations. Once I asked her again, the supervisor proceeded to over talk me, and she neglected to answer my question. Her tone was very RUDE and UNPROFESSIONAL. When I requested her manager, she told me that her manager was Corporate.

Consequently, I asked her for the number to corporate so that I could inform them of how rude and unprofessional she was. She proceeded to tell me that I was rude and if I wanted the number to Google it and hung up on me.

I called back and she answered the phone once again. I asked her if she was indeed the person I just spoke with and she confirmed that. I wanted her name because I was not sure if I heard it correctly when I asked her what it was initially.

She responded, I gave you my name once and I am not going to give it to you again. I was hung up on again by her for the second time.

I called back a third time and Shirleena hung up the phone on me once again. Needless to say, I will not EVER go to this dentist office again. I have been going to this dentist for around 20 years and have always been treated with respect.

Shirleena is the epitome of what horrible customer service/patient care is!!!!

She does not indeed uphold the vision or mission of this company. If Eastern dental employs people like her, I can foresee them losing many patients very soon.