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Terrible service

The worst experience ever! I do not recommend it to anyone.. Super unprofessional organization or i would even say they are scammers! Did my test with them 5 months ago and never received the results .I claimed a refund and never received it either. Unprofessional staff and terrible service!

User's recommendation: Do not go there!

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ID
#1819743 Review #1819743 is a subjective opinion of poster.
Service
Eastern Biotech Customer Care
Loss
$500
Preferred solution
Full refund
New Reviewer

Eastern Biotech & Life Sciences complaint. DNA solutions complaint

Update by user Apr 07, 2014

Eastern Biotech & Life Sciences Complaint

Original review posted by user Apr 05, 2014
I used Eastern Biotech and Life Sciences laboratory (www.easternbiotech.com) for a private maternity DNA test. Before I pay the test fees which are 1470 AED (about 415 USD) I thought they will test the samples in their lab three times as they claim. I paid the fees for the kits and test and when the kits arrived I found out that they are a reseller or a broker to DNA solutions labs (www.dnasolutions.com). They send the samples to dna solutions labs (www.dnasolutions.com) and take their commission from the customers. Their commission is almost equal the fees required by dna solutions. In other words, I paid almost double price for the maternity test as if I dealt with dnasolutions directly, and in both cases the samples are tested in dansolutions labs. The problem was that the money I paid to Eastern Biotech is NONREFUNDABLE, which means I can’t cancel my inquiry and I have to follow Eastern Biotech SCAM or LIE. To make it worse, after I waited three weeks for the results EASTERN BIOTECH refused to give me the DNA profiles or the maternity index and they asked extra fees for that. When I contacted DNA solutions and told them about the situation they also refused to give me the DNA profiles and found out they also charge their customers extra fees for the DNA profiles and the index and their customer service are relatively bad. In summary, before I pay 1470 AED to EASTERN BIOTECH and Life Sciences laboratory (www.easternbiotech.com) for the DNA test they didn’t tell me they will send the samples to DNA solutions and will take a commission from me, they rather told me they will test the samples in their lab. Probably EASTERN BIOTECH and Life Sciences don’t have a lab since they send their samples to DNA solutions (www.dnasolutions.com). Also they didn’t tell me that I should pay extra fees for the DNA profiles and the maternity index. Every lab on the internet, whether it was legit or not gives its customer the DNA profile and the relationship index in their test report while EASTERN BIOTECH and DNA solutions only give one word in their results reports: “Match” or “Mismatch” . THAT’S WHY YOU BETTER AVOID BOTH OF EASTERN BIOTECH and Life Sciences (www.easternbiotech.com) and DNA solutions (www.easternbiotech.com).
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ID
#481762 Review #481762 is a subjective opinion of poster.

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