East Midlands Railway Reviews
East Midlands Railway Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
East Midlands Railway has a 1.4 star rating from 1 review and overall sentiment is negative; this quick summary reflects common East Midlands Railway reviews and recent passenger reports of distress and safety concerns.
Positive Feedback
Some reviewers value discounts and special offers and note price level is medium; a few recommendations say service was fine aside from crowding.
Negative Feedback / Risk Areas
- Severe overcrowding and passengers forced to stand with luggage.
- Heating and air conditioning failures creating dangerous conditions.
- Poor response from customer service and slow refunds or compensation handling.
- Dirty train cars and general maintenance complaints.
Key Takeaways for Future Customers
- Expect issues noted in East Midlands Railway customer complaints and consider off-peak travel to avoid crowding.
- Keep evidence and phone details for Delay Repay claims since email may not be used.
- Prepare for inconsistent onboard climate control and limited staff assistance.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
East Midlands Railway has a 1.4 star rating from 1 review and overall sentiment is negative; this quick summary reflects common East Midlands Railway reviews and recent passenger reports of distress and safety concerns.
Positive Feedback
Some reviewers value discounts and special offers and note price level is medium; a few recommendations say service was fine aside from crowding.
Negative Feedback / Risk Areas
- Severe overcrowding and passengers forced to stand with luggage.
- Heating and air conditioning failures creating dangerous conditions.
- Poor response from customer service and slow refunds or compensation handling.
- Dirty train cars and general maintenance complaints.
Key Takeaways for Future Customers
- Expect issues noted in East Midlands Railway customer complaints and consider off-peak travel to avoid crowding.
- Keep evidence and phone details for Delay Repay claims since email may not be used.
- Prepare for inconsistent onboard climate control and limited staff assistance.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Stockport, England
Resolved: Delay which cost a lot of distress
- - I traveled East Midlands to Norwich on 4 Apr 2025.
- - I, 83, stood with luggage; crowded seating caused cramp.
- - Compensation claimed; refund didn't help.
Company fixed the issue and I have been provided with apology. Emails
I travelled on the East Midlands train to Norwich on the 4th of April 2025. I am 83 years old.
I had to stand up from Stockport to Sheffield with suitcases and bags. I couldn't move. When I did get a seat at Sheffield, there were so many bags and suitcases I couldn't stretch my legs out. I ended up with cramp, which bothered me all the next day.
It really spoiled my weekend.
I have claimed compensation, but the refund doesn't help. It's not about the money; it was dangerous and very uncomfortable.
Preferred solution: Apology
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTrain Car is at least 33 degrees celsius
- - Train car B on London to Sheffield has no working air conditioning or heating, and passengers report extreme temperatures with no staff nearby.
Train car B (cant speak for the other cars) - London to Sheffield. Passengers are sweating and look like they're going to pass out if someone doesn't turn the air conditioning on or at least the heat off.
Passengers in another car said it was absolutely freezing. This is ridiculous and DANGEROUS and no one even around to speak to.
Does no one work here? I'm not sure if this is a mechanical issue, but its not safe and not ok to not even have anyone around to even help passengers is ridiculous.
Manchester, England
Need tel number to answer your letter as I do not have an email address any more
Claim for late train
Letter received from Delay Repay Team East Midlands Railway
My phone number 01246 26****
User's recommendation: Fine except train was too full
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCarp on trains
- - -The reviewer asks to review what is going on with the company.
- - -They want confirmation of any support and a call if none was received.
Very deity and smells all over look out com out of your office and see what is going on with your company and please confirm that you have received any help for your support if not please call me thanks so bad when was the last time you had to use a train and why was it all *** I will pass all this on to my mp and dart a log so E.M.R loss this and ENPRO are stopped
Preferred solution: Apology
User's recommendation: Do not travel on
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