East Midlands Airport

My husband and I flew from East Midlands to Malaga on Wednesday, 4th June. We arrived early as I have disability help because I am 76 years old.

FPQRSV. We arrived at the boarding gate to be told we hadn't booked a 10kg bag with priority; our mistake. The airport lady said we would have to pay 60 pounds to put our bag in the hold. The assistant pushed me to another desk as I was in a wheelchair.

The lady took our case from under the wheelchair and put a tag on it; my husband was paying. As I was facing the other way, I did not see her put the case back under the wheelchair. My husband went to join the queue when I was taken to board. The assistant took the 10kg case to my husband; I could not manage it.

He boarded the flight, and the air hostess stopped him and said, 'You cannot bring that case on board.' He replied, 'Shall I take it back to the desk?' to be told, 'No, if you get off, you can't get on again.' She argued with him and was very rude. We paid 60 pounds; surely the lady should have taken our case upon payment. She put it under the chair. It was very stressful for both of us.

1st complaint ever to Ryan Air. We fly all the time.

6 more flights booked in August. 60 pounds is a lot out of pension, then incorrect procedure caused a problem.

Hi,

To whom it may concern,

I would like to report a member of staff working at East Midlands Airport (Castle Donnington) in Leicestershire. The staff member in question is Angela/Ang Brown. Her maiden name through marriage might have been (Dean). I believe she has been working in security at the Castle Donnington Airport for around 24 years now. Namely, the illegal drug that she has been taking for many years is amphetamine. I know she regularly takes this drug with her partner, who is known as Kenneth Charles of Chaddesden Derby. He is known for illegal drugs, stolen property, and counterfeit goods.

I really do hope this information is of interest to you, as I will be reporting this information in any way I can to the highest position of staff, as this is a very concerning matter!

Kind regards,

Stephen Walters

On 08/09/24, my Toyota CH-R Hybrid 2.0 Reg No LT20HYU was left at the Meet&Greet car park for eight days and just a few days prior to travelling I put £40.00 of petrol in the tank. The airport is just 27 miles from our home in East Bridgford, Nottingham and hence on arrival there was almost a full tank of petrol.

At the time of parking the vehicle, at my wifes insistence, I recorded the mileage on a piece of paper as 31,439 and left it in the centre console.
When we returned to the vehicle in the early afternoon of 16/09/24, the first thing I noticed was that almost half the fuel had disappeared followed by the fact that the mileage was now reading 31,617, a discrepancy of 178 miles. Asking the wife to wait in the vehicle, I went back to the Meet&Greet reception and requested to speak with the Manager. After explaining that my vehicle had evidently been misused whilst we were away, he tried to fob me off that as there are so many cameras around that it would be impossible for that to have happened, whereupon I replied that surely it is impossible to drive 178 miles just from repositioning the vehicle within the car park. His response was to go onto the East Midlands airport website and make a written complaint.
I did that by email that very afternoon and received an acknowledgment from the airport, which was given Case ID 00513941.

This was from a No Reply address and needless to say nothing further has been heard from them. I should be grateful therefore if you would investigate this situation, as it is not acceptable that you pay some £132.00 to ostensibly leave your vehicle safe for eight days only to find that it has been misused.

Arriving on a Jet2 flight from Malaga on Saturday 11 November, I could not believe how dirty and dishevelled the arrivals area looked. Outside there was litter strewn everywhere, the windows looked like they had never been cleaned, and the whole place looked dismal and unkempt.

The ladies toilets in the baggage claim area were disgusting.

The floors and walls were filthy, the toilet bowls covered in stains and the tiling area behind the sinks was an absolute disgrace.

If my memory serves me well, I'm sure the toilets were refurbished only a few years ago. Obviously someone isn't doing their job in keeping these clean.

I appreciate there is a lot of footfall at the airport as in every other airport, but what must a newly arrived tourist think when they look around and view such a filthy site.

Your comments would be appreciated please