East Coast Jeeps Reviews
East Coast Jeeps Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
East Coast Jeeps has a 2.1 star rating from 3 reviews with mostly dissatisfied customers noting medium price levels and limited product diversity.
Key Takeaways for Future Customers
- Read East Coast Jeeps reviews before ordering to check parts fit and availability.
- Expect email-first customer service and potential delays contacting a live person.
- Confirm return authorization and restocking terms before purchase to avoid disputes.
Negative Feedback / Risk Areas
- Frequent customer complaints about returns, refunds, billing and restocking fees.
- Poor customer service response, missed calls, and issues resolving wrong or missing parts.
- Inconsistent inventory listed online leading to canceled orders or delays.
Positive Feedback
Some customers received timely refunds through Amazon and occasional help with part ordering when contact is made.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
East Coast Jeeps has a 2.1 star rating from 3 reviews with mostly dissatisfied customers noting medium price levels and limited product diversity.
Key Takeaways for Future Customers
- Read East Coast Jeeps reviews before ordering to check parts fit and availability.
- Expect email-first customer service and potential delays contacting a live person.
- Confirm return authorization and restocking terms before purchase to avoid disputes.
Negative Feedback / Risk Areas
- Frequent customer complaints about returns, refunds, billing and restocking fees.
- Poor customer service response, missed calls, and issues resolving wrong or missing parts.
- Inconsistent inventory listed online leading to canceled orders or delays.
Positive Feedback
Some customers received timely refunds through Amazon and occasional help with part ordering when contact is made.
Media from reviews
Dublin, Ohio
DO NOT BUY FROM THIS COMPANY
Charged me a restocking fee of $57 and made me pay return shipping. Can’t reach an actual person, this company is a joke.
Zero Stars
- - Two Odyssey batteries were warranty-covered per manufacturer.
- - East cost jeeps allegedly did not file warranty paperwork and does not return calls.
I bought 2 odyssey batteries from these guys that, after several weeks of testing and back and forth, the manufacturer has deemed them covered under warranty. East cost jeeps was too lazy to fill out the paper work!
I even caught them in a lie. Does not return calls.
This 'company' has an answering machine. Custome service should be your first priority.
Axel parts
The reviewer tried to contact the company before posting this review.
Just need some help getting correct parts ordered for my 2013 Jeep Wrangler axel speed sensor and rotor
Thank you
Have a question about some Wheels we ordered
The reviewer tried to contact the company before posting this review.
Wrong wheels was told that they would stick out on my Jeep and they do not just got a question
Need help with return authorization
- - Wrong part (56843) ordered via Amazon for my Jeep and it does not work.
- - Requests return authorization and refund for unusable parts.
This order was done through Amazon and does not work for my jeep
order #113-708****-554**** wrong part was ordered.
Part number 56843
Do not have a factory original soft top or supertop nx installed on my jeep. Need return authorization and to get a refund for my order.
Need to return these past as soon as possible and get a refund for parts that I cannot use on my Jeep.
Any help you can give me will be greatly appreciated. I have tried various times to get help in returning this product to no avail. Thanking you kindly for your prompt attention to this matter.
Cesar Melendez
3991 SW Greenwood Way, Unit A
Palm City, Florida 34990
Phone 786-838-****
blnpapa@***.com
- Unable to reach a person to settle my problems
Preferred solution: Full refund
UPS lost my bumper supposedly
- - Ordered a rock crawling bumper May 2, 2018.
- - May 7: UPS loss and no stock; refund issued.
- - Purchased via Amazon; may have helped refund.
Ordered a rock crawling bumper May 2, 2018. On May 7, 2018 I was told that UPS had lost it and they didnt have any more.
They showed 20 in stock when I ordered it, and they said they can't get another one at the moment and didn't even offer a phone call.
They did refund in a timely manner, but I think it would be hard for UPS to lose such a part and after reading reviews on the web about them i really wonder. My purchase was made through Amazon which may have helped on the refund end of things
Item showed delivered never received! Said item lost!
- - Ordered a rotopak; item showed shipped and delivered but never arrived.
- - Full refund issued; they will notify when the item is back in stock.
Ordered a rotopak . Item showed shipped and delivered.
Never arrived.. got a full refund and they said that will let me know when item is in stock... I'm still trying to contact company.
So they made good on 50% of the deal ... Thanks
I feel ripped off
- - Ordered a Pillar Pod for a 06 Ford F250; got a Dodge Pod and paid return.
- - Restocking caused a partial refund; support is email-only and slow.
Purchased what I thought was a Pillar Pod for a Bully dog gauge for an 06 Ford F250. We got a Dodge Pillar Pod, I sent it back and paid to return it.
But only got a partial refund because they have to restock it. I can under stand a small restocking fee but to me it was way too much! Don't buy from them! They offered a small discount if I ordered something they offer, only don't have what I ordered and what I needed.
You can't talk to anyone only e-mail.
Then they take forever to respond. Slow service if you call it that .
- Emailed instructions for return no mention of restocking fee
Preferred solution: Full refund
Unfortunate ECJ customer
- - A replacement was shipped twice wrong and ECJ blamed Amazon.
- - The box said included in this kit, but most parts were missing and I filed a claim.
Placed a order with East Coast Jeeps through Amazon, a part unrelated to my purchase arrived. ECJ apologized and shipped a replacement, and again it was wrong.
ECJ tried blaming Amazon claiming what was listed on Amazon was wrong. The box that ECJ shipped was the exact package that I was expecting, the problem was that most of the content was missing. ECJ tried to say that the order was for a single piece, even though the box clearly had a "Included in this kit" statement on the side of the box. I was forced to file a claim with Amazon.
ECJ tried to get me to drop the claim, kept stating that they would fix the issue if I did. Even though I repeatedly stated I would only drop the claim once they fulfilled the order. they tried to *** me with false promises.
These people seam to have the attitude that we should feel privileged to buy from them, they need to learn that it the opposite, that it is their privilege that they have any customers. PS; I've noticed in many complaints about East Coast Jeeps, East Coast Jeeps always wants to blame others, particularly Amazon.
Resolved: BEWARE OF SELLER! SELLER DOES NOT HONOR TERMS OF SALE. ORDER THE WRONG SIZE OR PART AND YOU MAY REGRET IT.
- - Seller does not honor terms of sale and returns can be denied.
- - I filed an Amazon claim; the seller refused to answer emails.
BEWARE OF SELLER! SELLER DOES NOT HONOR TERMS OF SALE. ORDER THE WRONG SIZE OR PART AND YOU MAY REGRET IT.
When I tried to return a pair of overalls for the correct size, the seller refused to answer any of my many e-mails. I filed a claim with Amazon.com to get some help, and then the seller retaliated by refusing to sell me a new item under their written terms of sale. I literally couldn't give this seller money when I tried. Too weird for me! I will never buy from this seller again, and shame on Amazon for allowing this kind of vendor into the Amazon community.
- Failed to honor exchange policy
- Customer service
Preferred solution: Deliver product or service ordered
Yes I know me too.
Raleigh, North Carolina
East Coast Jeeps - East Coast Jeep Automotive Parts Online Order Review from Carolina Beach, North Carolina
- - Prices on Amazon seemed fake and the wrong product was sent.
- - They apologized and said they didn't carry the item, though it was on their site.
Terrible company. They have fake prices on Amazon And then they send you the wrong product.
They told me they were sorry and they didn't carry what I had purchased
But it was also on my their website.
Very dishonest company and I would never buy something from them again
ECJ got my order wrong twice, and they were stunned by a negative review.
I was forced to file a claim against them through Amazon, and they wanted me to drop the claim in order to correct the issue.
Even after making it very clear, I would not drop the claim until the order was complete, they continued to ask that I drop the claim.
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I have had issues with them twice, and you right, with east coast jeep, it's always someone else fault.