filters
state:
Show
city:
Show
category:
Show
product:
Show
We had been just earthlink email customers in the past. 2 years ago we stopped using earthlink. But allowed the account to be open as emails were being forwarded at that time. Actually forgot about the account until we started getting charged 8.95 a month for email. So...
Read more
#1037785
Reply to reviews
EARTHLINK LIES about NO OUTAGES TO SELL U-MODEMS
They were down4Hours. I phone INDIA. They say "WE ARE NOT DOWN, your MODEM IS OLD. and FRIED. "I'll buy one at FRYS I say. No you can't they say. You have to buy it from us. 81,00 with shipping. OK I say. Ten minutes later, ELN is back on line. IT WAS EARTHLINK IN AN...
Read more
I didn't like
  • Hustling faster speed for dsl and their l0meg websites
  • Hustling modems
  • Websites they give have impossible domain name
#979077
Reply to reviews
I have made repeated requests for help with them and no one ever responds. Apparently no one there speaks English. I can say for certain this is THE WORST company I have EVER dealt with. They make changes to their service that make things worse without ever notifying...
Read more
1.8
I liked
  • Connectivity
I didn't like
  • User interface
  • Customer service
#969030
Reply to reviews

Earthlink Customer Care Review

EarthLink
#871451
1.9
EarthLink customer service is the worst! They have limited command of English and are incompetent. The criminals charged me four times for a single month's internet service.
Comment Be first to start a discussion
Show

Other Product Review

EarthLink
#814177
1.0
I am not a customer, and earthlink stole 150.00 dollars from my bankcard
Comment Be first to start a discussion
Show

Earthlink Internet Service Review

EarthLink
#664889
1.0
Just install. Service instatller did a fantastic job. But I work for the federal government on base doing the same type job. I brought home some test equipment and will check speed. I will let you know. Car Samples
Comment Be first to start a discussion
Show

Internet Service Review

EarthLink
#653931
THIS IS THE WORST INTERNET SERVICE IN HISTORY! I paid a bill for my mother once and they debited my acct and hers for the bill that was supposed to be every month turned into every 3 weeks! Its a scam don't be fooled
Comment Be first to start a discussion
Show

We have a T1/PRI for our company phone lines. It went down on a Monday and is still down Tuesday evening. I asked them to forward the main number to another phone number. This should be an easy request but they couldn't do it in 12 hours. They called me on Tuesday...
Read more
2.5
I didn't like
  • Tech support
#943367
Reply to reviews

I posted on facebook that I thought I was scammed. I was signed up for anti-virus without my permission. I had been signed up for a free 30 days trial of the anti-virus program and then after 30 days I started being charged. I didnt know that would happen. EarthLink...
Read more
I have had as many as one per week of phishing emails from a bogus website signed as from Earthlink Support. I have reported no less than 30 of these to Earthlink Support and each time I ma told they are working on it and someone will contact me. To date I have had no...
Read more
2.2
I didn't like
  • Customer service
#899628
Reply to reviews
Called and sent emails trying to resolve a bill they keep sending to an old mailing address. This is has been going on for months and come to find out they have been billing us for a number which is with another carrier since 2011. Called again today, a new ticket was...
Read more
I was without DSL for almost a month. I spent hours with so many techs. They made me do the same thing over and over again. After a while, they tell you they will call back in one hour, two hours or four hours. Called me back once out of may be 5 times. They could not...
Read more
#888323
Reply to reviews
I've called more than a few times with my request to cancel. They are too aggressive about not canceling. Offering you a free month etc. This last call I was firm again with my request to cancel. It felt like he had to hear 10 times that I wanted to cancel. Then he...
Read more
1.0
I didn't like
  • Too aggressive trying to delay cancellation
#881822
Reply to reviews
If looking for a company to provide your business with high speed internet access and VOIP service, I recommend selecting any other firm over Earthlink. After ending a 3-year contract with nothing but dropped calls and access problems. IN the end I had to pay an...
Read more