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Resolved: HORRIBLE Customer Service and not worth the price

Eagle Ridge Resort - HORRIBLE Customer Service and not worth the price
Update by user Dec 30, 2022

Company fixed the issue and I have been provided with partial refund. Finally heard back from management and was informed that they had processed a refund for 50% of our package price.

Update by user Dec 30, 2022

After a week of almost daily phone calls to management; I have finally received a call from management to notify us of 50% refund due to half our stay being ruined.

Original review posted by user Dec 29, 2022
Horrible customer service!! They barely answer phones, never return calls, and refuse to address customer...
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#4256957 Review #4256957 is a subjective opinion of poster.
Lutsen, Minnesota
  • Within 4 hours of twin cities
  • Horrible customer service by management & resort front desk staff
Preferred solution
Price reduction

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