Eagle Carports
Eagle Carports Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Eagle Carports has 1.7 star rating based on 97 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Color, Dealer was nice and easy to deal with, Looks of building.
Cons: Customer service, Rude uncaring customer service, Unreliable in every area of customer service.Recent recommendations regarding this business are as follows: "Horrible customer service", "ABSOLUTELY NOT", "run! choose someone else", "Run! Choose anyone other than Eagle Carports.", "*** to the No!".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Eagle Carports has 1.7 star rating based on 97 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Color, Dealer was nice and easy to deal with, Looks of building.
Cons: Customer service, Rude uncaring customer service, Unreliable in every area of customer service.Recent recommendations regarding this business are as follows: "Horrible customer service", "ABSOLUTELY NOT", "run! choose someone else", "Run! Choose anyone other than Eagle Carports.", "*** to the No!".
Most users want Eagle Carports to offer a solution to their issues.
Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBad experience
- Bad scheduling
- Customer service
Preferred solution: Payment for wasted gas and lost vacation day
User's recommendation: Horrible customer service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHorrible Company
This is the worst company for metal buildings! They took over three months to finish my building.
No communication between office and field workers. They came out 4 times with the wrong material. Still wanted me to pay for something that wasnt finished. When the building was finally finished with ME buying the correct door I asked for the owner of the company to call me so I could let them know how grossly handled her staff did with my building and she finally did call but had no idea what happened, wanted to blame myself and the dealer for their non ability to communicate trying to talk over me and saying I just wanted to complain.
Now I know why this company is horrible, it has no leadership.
I HIGHLY RECOMMEND STAYING AWAY FROM THIS COMPANY! If you would like more details before buying email me at ronniewpollard@***.com I will tell you the whole story.
- Do have some good installers
- Absolutely no leadership and no office to field communication
Preferred solution: Full refund
User's recommendation: ABSOLUTELY NOT
Worst customer service ever!
- Excess waste of time
- No service
- No product
Preferred solution: Deliver product or service ordered
User's recommendation: run! choose someone else
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThey are a Clown ran Company!
- All cons clown company
Preferred solution: Full refund
User's recommendation: *** to the No!!
WORST CUSTOMER SERVICE EVER!!!
User's recommendation: Run! Choose anyone other than Eagle Carports...
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Mount Airy, North CarolinaThey have lied to meAnd I'm talking about corporate not myself person
- Lied to me
Preferred solution: Apology
User's recommendation: Get the truth out of them 1st
Poor Service
This company made 3 different appointments, then showed up a day early at 1:00 pm and as there till 9:00 pm and still did not finish. The installer kicked, threw tools and screamed will working.
Then had me speak with his boss to tell me they are afraid they were not getting paid. Once I asked them to leave for the night they left all theirtools, trash, sharp metal all over my yard. They did return to finish but were very rude to my wife.
I would not recommend this company or installer to no one. If a white Dodge 3500 crew cab with a Spanish man driving pulls on your property I recommend you asking him to leave because is very rude and not respectful of your property.
to finish finish but were very rude to my wifef finish and were very
- Web site says great service and installation
- Not true at all
Preferred solution: Let the company propose a solution
User's recommendation: Find another Company.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPOOR customer service
- Worst customer service ever
- Them lieing to me and not caring about the customer in any way
Preferred solution: Price reduction
User's recommendation: Keep your money and go to a honest dealer
Eagle not honoring contract
Eagle Carports does NOT honor signed contracts. Let me explain.
I signed a contract with Eagle Carports representative on 4-14-2021. The price was $3107.21 after $300 deposit. I was told that they would deliver in 2-3 weeks. By 5-10-2021 I have not heard from Eagle Carports when my carport would be delivered so I called them.
After being on hold for 20 minutes for someone to answer I hanged up. I called back 5-12-2021 and got someone this time. First they could not find my contract. After a period of time they found it and said that there was a price increase and a new contract has to be written.
Called the local representative and he said that he was notified of the increase the week after I signed the contract and would call them to see what he could do. on 5-13-2021 the representative called me and said that Eagle Carports would not honor my contract and it would be $4200 if I still wanted the carport.
Well no. If they are not going to honor my contract, then I'm sure not going to trust what they say or their product.
Preferred solution: Deliver product or service ordered
User's recommendation: Stay away
They suck!~
l No idea who we were working with? Eagle, Powerbilt, Carolina carports???
l No communication for many weeks l Impossible to get through their phone system, spent countless hours on hold trying to obtain order status l Spent weeks trying to get response for status and delivery dates. l Poor and unprofessional communication with all Employees we worked with after the sales process l Incompetent- Lost construction site pictures that they required I send during sales signing l Horrible communication skills and poor hand-off from sales to delivery l We were promised a Sept install however, ended up being delivered mid-October l We were sold "Z Brackets" that were not needed (per the installation crew) l Delivery Scheduler finally made contact with me and demanded we send a second deposit by Noon that day (2 hours' notice) by written personal check via certified mail before she could schedule delivery. We were never informed a second deposit would be needed. We were never informed that electronic payment options were only available for substantial additional fee.
Never a sense of urgency from anyone except the scheduler. I had to cancel my workday meetings so I could scramble to get to the post office and send this second deposit I was not aware would be needed by Noon. Once I sent it I was never able to get the Scheduler to return my calls or texts ever, as I was still needing a delivery date. I did however specifically inform her that I was going to be out of town during the upcoming week thus requested she call me back with the delivery date.
No return calls despite the fact that I left her countless voicemails and sent her many texts without response back from her. l Delivery Scheduled requested we re-take and resend photos of the construction site as she never received them from the sales order. I had already submitted them 8 weeks prior at contract signing, thus had scrambled to retake and resend them by the same Noon deadline she provided me for the additional deposit request. Incompetency is an understatement.
l Delivery Coordinator was impossible to reach. I left him several voicemails asking for a delivery status update to make sure he was aware I needed to plan for delivery as I was going to be out of town the upcoming week. l Finally made contact with a HUMAN who indicated my delivery was scheduled for the next day. I immediately let them know that I had plans to leave town at 10am thus the installers would need to arrive before 10AM so we could provide instructions around window/door placement before we left town.
l Installation day shows up and we wait for HOURS for the installers as we were very clear we needed to leave town by 10AM. I start trying to reach any live human and leaving texts and voicemails as I was anxious to leave town. Finally at 6PM we make the decision to leave town as we are now 8 hours LATE to leave for an out of town event I had planned for over a year to celebrate a special birthday, and we have still not been able to get a hold of anyone that can tell us the status and installers have still not showed up. l Delivery Coordinator left me a voice mail indicating "my delivery and installation was completed".
-Completely inaccurate as I was still waiting to find out delivery and installation dates l 6:30 PM day of installation the installers FINALLY call us and indicate that they are at our property. We are now 30 minutes out of town and they demand we turn around and drive back to meet them despite the fact we have been waiting all day and unable to reach anyone all day. Installers also voice concerns about Z brackets in our order that are not necessary and concerns around needing electricity at the job site which we specifically indicated we did not have utilities available during the sales process as well as the initial order process. Again poor communication from sales to throughput.
At this point I am thoroughly frustrated with the entire experience and tell them that they can just leave and we are canceling the order as I have lost all faith in this company. l We email (only dang way to communicate) the original Sales team and I indicate I am canceling order as well as second check for additional deposit as they have failed horribly at delivery not to mention ruined a surprise out of town birthday party that I planned a year prior. l Sales team request a conference call and begs us to reconsider and allow them back on property and "they will make it right". Against our best judgement we agree to allow them to come back on Monday and do not cancel the order.
l Installers show up as planned on Monday as a second attempt to install barn. They were professional and did a great job however, installers invoice did not include the 2nd deposit we put down or a credit for the Z brackets, thus we did not have an accurate final payment. After multiple attempts by myself and the installers to make contact with the company to find out the accurate final payment so I could write them a check I finally heard back from Ed (Sales Associate), who stated the price is actually HIGHER even with the credit for the Z brackets due a mistake THEY made calculating tax. Again completely incompetent!!
He also insinuated I failed to send the 2nd deposit because the tracking number was unidentifiable which was a complete lie since I send them a screenshot of the USPS certified mail itself. When I voiced how ridiculous this was, as their attempt to "make it right" was a far cry from reality he refused to talk to me any longer and told me he would only communicate to my Boyfriend because I dropped an F bomb on our call. Yep, I did, I cussed. Your darn right I did this was a HORRIBLE experience and I had every right to be angry.
I should never have believed they would "make it right" because they continued to fail on every level. Maybe Ed should know I signed the contact and NOT my Boyfriend. Either way it didn't matter because we never heard from him again either.
I will note the installation crew was great!!! They were the ONLY darn thing that was good about this company.
They may have lacked in their ability to speak English BUT they had good communication skills which is something this company could learn from.
I would NEVER recommend this company to anyone. Once they get your money they stop communicating and are completely incompetent, unprofessional and rude.
- Being lied to by office staff
- False statements
- Untrustworthiness
Preferred solution: Apology
User's recommendation: Don't hire them!
Terrible workmanship, constant cancellations for repairs costing me to miss workdays.
Preferred solution: Full refund
User's recommendation: Do Not Purchase From anyone selling Eagle Carport structures.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefused to come and replace damaged metal brought on property
This company Called the first time and promised to come replace the damaged metal.. 4 months ago..
and never heard from them.. They are lying again.
- Delivering damage materials
- This company lying and the rude ladies in the office
Preferred solution: Price reduction
User's recommendation: Do not pay first.. until this company will come on time and not give you damage materials.
Damaged materials installed
- Took my money
- Bad scheduling
- Not getting the carport installed when scheduled
- Took money
Preferred solution: Price reduction
User's recommendation: Please pay attention to all reviews before purchasing
Construction and Repair Expert Talks
I placed an order for a garage door and they refused to install it.
User's recommendation: Buy elsewhere
To Warn Others
Never Again
I had used American Steel Carports previously and had No Complaints except they would not hold the sales tax. I have a ranch and the carport is closed in 3 sides was going to be used to provide shelter for my livestock.
So I went with Eagle, even though the color was not exactly the same.
It had been almost 4 weeks, and less than a week before the install I get a call from the manufacture in TX saying that they are out of Royal Blue and unless I want to wait another month I would have to choose another color.
So more conversation with the seller in NC, I find out that they get their metal from Dallas TX (not too far of a trip from Nacogdoches TX where they manufacture the carports), but they get their metal from CHINA! And TX was out. So it becomes Crystal clear that it will be even more time than that, so because it is going to be over two months, I tell them I want to cancel the order. I am told that I would lose my deposit, and so I had to call the Manufacture in TX.
So just before I called them again, I get a call saying that they had found" some more blue and the carport would be delivered as promised.
Story Over? Heck NO.
The installers Refused to take the scrap metal with them!
And Left Screws and metal all over my paddock! The finished product is inferior to my American Steel Carports, and was about the same price, and I had NO install issue.
User's recommendation: Dont Purchase from Eagle
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo business sense.
Preferred solution: Let the company propose a solution
User's recommendation: poor customer relations from Eagle
About
Eagle Carports is a narrow-specialized company that focuses in building and distributing carports. Its head office is located in Mount Airy, NC. Eagle Carports operates only within the borders of the United States. The company offers a broad selection of carports: regular style carports, boxed eave style carports, vertical roof style carports and many more. Aside from that Eagle Carports focuses on building horse barns, regular style garages, boxed eave garages, different storage and utility buildings etc. The company works mainly with individuals. It provides several bonuses like discounts, free carports ‘maintenance and others.
Eagle Carports is ranked 219 out of 1344 in Construction and Repair category
USA
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My garage building is barely 3 years old and the roof leaks. They want to charge $:300.00 to look at it, after customer service kept hanging up the phone on me.