Margot Shh

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Verified Reviewer
| map-marker Manchester, England

Unsolicited direct debit set up by company

I ordered electric cigarette for my son. Regular amounts taken july and august. No cigarettes.£120 lost. rip off company.Tried to contact company but unable to contact as I only have e-mail and website is unobtainable. I know I was *** but it looked a good offer. There was no mention of other payments except if more items were ordered. The only thing sent was one starter pack for £7.99. I thought that was it. I was busy and did not check my bank statement carefully. I found out today how much I have lost. Most of my holiday money.
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Loss:
$120
1 comment
Guest

on the 13 july i have found out £78 has been taken out of my acc by this company.on 24 th july i have ring the company they said they will refund my money in 5 days,but i have to go to do holiday ,after a mounth when i came back the money not been refund it,i have ring them on the 14 of september now they saying refund time over the 30 days period,,i want to speak to the maneger they didint let me,,,i dont smoke i didin bought anythink ,,this people riping of evrybody,,some thing need to be done,,

Anonymous
map-marker Bradford, England

NicolaGrant-hunter

I bought the item for the advertised price of £4.99 I then checked my bank and £73 had been taken out .they then sent me two more refil packs which I didn't order, and took £53. How do I stop the payments as my bank can't. The phone number I have for them does not exist strangely enough. It's a complete ***.How can I stop the payments from a company that you can not contact. My bank were no use at all so they will continue to take money every month. We must try and stop them ripping people off!!!!
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Loss:
$125
2 comments
Guest

I had exactly the same problem scam. They have taken several payments for goods not requested or recieved after a £4.95 P&p charge for a free gift.

Guest

I had the same problem I can help contact your bank and tell them to cancel and the bank will have to refund you your money but only the new ecigarette your are getting not the the old ones so all the ecigarettes you are getting after you have cancelled will be refunded by your bank

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Anonymous
map-marker Plymouth, England

Unathorised

sent for sample and paid £4.95 AS REQUESTED NOW FIND THEY HAVE TAKEN another £73.98 from my account in less than 15 days. These are *** artists do not deal with them. bank fraud team now investigating. They state some where in the very very unable to see small print 30 days to cancel there was only 15 days between first trial pack payment and second unauthorised payment and no other goods received. I hope more people will check out there comments before ordering and the company gets done for fraud by trading standards in this country at least.*******
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Loss:
$74
Arhaan Mnu
map-marker London, England

Eden

In January we bought a sample e cigarette from this company: £6.95. We paid with a Mastercard. We were very careful not to sign up for the "Refill Membership programme" thinking that a sample is what it says it is. Try before your buy. Our Credit card has since been debited with nearly £200.00 - Our card issuer says that according to E Cigarette.com we signed up for the refill programme. You just try proving you did not! Apparently if you pay with Mastercard you automatically enter into their Terms and Conditions so BEWARE. THis Company are clearly sailing cose to the wind.
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Anonymous
map-marker London, England

Paid for ecigarette but it hasn't arrived

bought and paid for my ecigarette With my credit card still waiting for it can you please let me know why my email lorna-cook1@***.co.uk it was 6 Pounds 99pence it was an offer.Please help me by explaining whats happened either to my ecigarette or my money please email as soon as possible with an explaination do you know if it's still coming is it in the post .Or are you refunding my money please answer me on my email thank you.xxxxx xxxx xxxx xxx xxx xxx xxxxx xxxxx xxxx xxxxxxxxx xx xxx xxxxxx xxxx xxxx xxxx
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Loss:
$7
Anonymous

Mrs. Eden

I ordered a sample E.Cigarette from E. Cigarette.com for £6.99 as present for our son who was trying to give up smoking. I did not sing up for any further purchases. I Then saw that they were helping themselves to money form our credit card account. We have now stopped the payments as we are protected by our Card issuer. This company is simply a fraud. We are in the UK and to contact them in the USA on a premium line is not an option & finding an e-mail address for their complaints department is impossible. We note that we are not the only pissed off consumers in the UK. This company is clearly a ***.
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Anonymous
map-marker Luton, England

E.Cigarette.depot.com is a ***

I wanted to give up smoking and save some money, seemed a good idea. I found this site online and it seemed to offer a good service. However this is not the case it is just a *** and has become a nightmare to try and sort out. I never signed an agreement, or gave any right for them to set up a monthly direct debit, but this has not stopped them. I have been charged for a trail i never even signed up for. If you put in any details to this company they then charge you a unwanted monthly subscription. HUGE *** Do not be Tempted to use them
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5 comments
Guest

Hi

I experienced the same issue. The US site differs from the UK site when you sign up. Distance marketing rules apply with internet sales and i called their support line and got a refund of £53.99 (they kept £19.99 for shipping). They are in the wrong and know it, so give them a call.

Good luck.

I have also reported to trading standards

Guest

I bought a cig for £6.99 and just got my 3mth bank statement,I have 2 unauthorized payments took out on march 15th £73.98 then apr 14th £53.98...I only have a part-time job and cant pay my rent,it woukd have been cheaper to chain smoke...bank is dealing with this :(

Guest

somebody is going to get seriously hurt,they think they can go into ur account and take money whenever it *** suits them, i,m *** also one of dangerous *** from my area,this is getting *** sorted no matter where i,ve got to go,some *** is getting *** slashed

Guest

Paid £4 for the test pack and just had £76 come out of my bank

Guest
reply icon Replying to comment of Guest-610723

I paid £5 for test and have just had £74 taken out of my bank

View more comments (4)
Acy Ivl

Mr R Palmer

A pop-up ad for the product with a trial price seemed a good opportunity to have another go at giving up. I agreed to no further products from this company.Now, they have debited my account the sum of £76.00I have received no notification and was never consulted about any further payment. THAT'S FRAUD. And quite frankly, I am well pissed off with the fact that people like this can just help themselves to other people's money. Thamk you for takng the time to read this, I hope that others may learn from my own experience and not make the same errors of judgement.
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Loss:
$140
Anonymous
map-marker London, England

PINCHED MY MONEY

BORT ECIG OFF THEM AS A ONEOFF PAYMENT AND THEN THEY TOOK MONEY OUT OF MY PAYPAL WITHOUT ME NOING UNTILL I CHECKED IT.I DID NOT SIGHN UP FOR ANY OTHER STUFF JUST THE 1OFF ECIG THESE PEOPLE ARE FRAUDSTERS.I AM NOW IN CONTACTing THE NESSARY PEOPLE BEWARE THEY ARE *** ARTISTS .....all buyers i would keep well clear of them.........rrrrrrrrrrrrrriiipppp offfffffffffs.....i see that its happend alot of times and somone should do something about this as it was advertised as a cheap buy and without any prescription needed....will not leaving it sit i want my money back..
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Loss:
$77
kbradley
map-marker Wilton, Connecticut

E Cigarette Depot

This company falsely advertises a free trial offer. BUYER BEWARE - they scam you into a $100 purchase AND and monthly a $79.99 subscription. Once you realize you have have been charged, they will not credit you. STAY AWAY!!!!!!!!!!! When I explained to the customer service representation I was sending this to a friend to try, he was of no help. They are not interested in keeping you satisfied, they just want your money. The terms and conditions explaining this are clearly well hidden. Once my card was charged I found this on their website. Not easy to be found.
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Loss:
$99
2 comments
Guest

if all this people got problem with this company why dont we come togather take them to court,,

Guest

Completely fraudulent company KEEP AWAY. Article by kbradley should be read and noted.

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