I have lived in a rental apartment building for the past six years in Washington DC. During that time the premises has gone through three different management Companies. This latest one, E & G Group Management is just AS BAD as the others! Though the Company can't be blamed for the third-rate recent "renovation" job of the property that the ownership Company, Petra Developers Inc. contracted for two years ago and NEVER brought to completion according to the Company's own maintenance employee, IT IS responsible for everything else. The problems I have had with E & G are as follows: The single "maintenance" employee of the premises is DILATORY in beginning repair jobs AND in completing them. This would be excusable IF he was the only maintenance worker in a large building or complex, but this is ONLY ONE building with only forty units in it. Numerous times he has promised to come to my apartment to fix a problem and DELAYED coming for a week or more. If he agrees to a day he will come, he will usually come the next day OR several days after. He also interrupts his work in the unit numerous times to go elsewhere and NOT "on call". It took him several weeks to simply replaster and repaint several spots in my apartment of bulging plaster and paint due to moisture. He didn't understand the problem mechanism and had NO waterproof sealant spray to use first on the areas, instead using some other type of spray which, admittedly, worked. Nonetheless, because of his "distractiveness" his plastering job was sometimes rough and he had NO sandpaper or other abrasive to smooth it with! The paint he then applied would also often keep "bubbling" because he did not apply the spray both before AND after daubing on the plaster!! So HALF the time he worked in my unit over the course of several weeks was merely because of UNnecessary REPETITIOUSNESS. Because this is an old building apparently prone to moisture problems due to outworn plumbing and eroded/weathered exterior walls, the inner walls experience this effect. When my request to have the entire apartment REpainted in semi-gloss latex which has a good, strong finish that wards off dirt, dust, and stains and keeps out humidity was DENIED by management, I had to repaint it MYSELF; spending several hundred dollars to do so! The more serious problem with the two staff personnel of this Company is (LACK OF) SECURITY and DECEPTION. BOTH the female "manager" and the "maintenance" man consistently engage in lies and tricks against the tenants! Recently we were told that the old model laundry machines in the laundry room were being replaced because the manager "discovered" E & G Group didn't have a contract with the provider Company, CSCSW Service Works, and so was "canceling" service and getting "newer, better" model machines. When they were installed this past Monday I found out that NOT ONLY was it the SAME Company as before providing them, BUT the machines WEREN'T all that good! The dryers work as well but most have crud in the barrels and look AS eroded as the "older"ones! BUT the washers DO NOT provide the steaming hot water for a "hot" wash that the older DID. Now when you press the button for a "hot" wash you get AT BEST a WARM one. I don't know how bad the "warm" water selection is and don't bother trying it. The "manager" also "discovered" as I was told by the "maintenance" guy that they didn't have a contract with the waste recycling Company that leased the recycling bin/dumpster and so that was removed and all there is now is a recycling push-wheel container like a trash can! Apparently she doesn't consider recycling important. Those tenants who do have to pile their bags of recycling waste up around the can next to the trash dumpster, encouraging the rats to get into them. A couple weeks ago I had trouble even entering the laundry room. They had switched the lock from key to electronic tab, which at first worked well. Then, for some "mysterious" reason, the lock started "sticking" the door shut if you let it close all the way. I reported this to the "maintenance" man and he told me he was aware of it and the electronic lock technicians were coming up to fix it that week. He STILL had the handle key though to unlock it and opened it for me. He then jiggled around with it and SEEMED to have fixed it because when I went out several times and closed the door behind me I was able to open it again. BUT, after he left for the day I had gone down one more time and when I closed the door, leaving a load in the washer, I COULDN''T open it again to get back in! I had to leave the load in the washer overnight and when I went back again the next morning of the day the technicians were supposed to come, I tried the lock again before telling him. I still couldn't get in. I tried it again later after he had arrived for work and I got in! After I had put my load in the dryer i came back for it and couldn't get in. I went to tell him and he came and opened it for me, DENYING that he had opened it that morning DESPITE the presence of video surveillance cameras monitoring the laundry room which would have recorded his actions, as well as the fact that it was otherwise IMpossible at that time to unlock the door EXCEPT with the handle key and HE was the ONLY ONE who had it!! When the electronic lock techs arrived later that day they DENIED that they were there to fix THAT lock but to work on others. Nevertheless one of them examined it and concluded the problem wasn't with the lock but with allowing the door to shut too fast. He suggested "maintenance" slow down the door by adjusting the closing rod at the top. The "maintenance" man agreed to do this that Friday because the door was shut stuck again! INSTEAD, he LET IT STAY THAT WAY throughout the weekend (the BUSIEST time for doing laundry!) and didn't "fix" the door until Monday! As it turns out, I discovered through my own examination that the "problem" was neither with the door OR the lock but that IF the handle bolt was allowed to "catch" in the magnetic lock switch it would NOT pull back and open by use of the electronic method. All the "maintenance" man had to do was keep the handle boltlock UNlocked or set in the door and the electromagnetic lock would go into effect and open when worked. In other words, SOMEBODY was "perping" and jiggling with the manual lock so as to void use of the electromagnetic lock!! And it's the SAME SOMEBODY who doesn't care any more than the manager that the front entrance door of the building with its own electromagnetic lock was tampered with and nearly pried off its hinges a YEAR AGO and jolted out of alignment so that it STILL doesn't completely close and so sometimes DOESN'T always lock!! But the MOST serious security problem concerns MY OWN apartment unit! The place is not in a good neighborhood, as in fact is MOST of DC believe it or not, and my residence has been subject to, or "targeted" if you will, throughout most of the past six years for VANDALISM by surreptitious entry. In other words, NOT "breaking and entering" but SOMEONE having a DUPLICATE SET of keys for the two door locks, as maintenance is required to have for emergencies. I have been made aware of this by theft of my possessions as well as damage to them and the apartment. Nothing of value is ever stolen so the culprit only wants to make me aware that he can get in anytime he wants without my knowing it and with impunity! For a year since it took over the premises, I have been pestering this "management" Company, as well as the owner of the property, to have a video surveillance camera installed in the lobby to monitor the hallway of my unit door. They FINALLY, for some "mysterious" reason agreed to have one installed earlier this year. Being semi-foolishly optimistic I HOPED that would solve the problem, and for a few months it seemed to. BUT then the beginning of this month of June the culprit struck AGAIN, as I found the next day when I woke up after returning from a twelve-hour hospital visit. A can of shoe paste I had left on my desktable with other items I had purchased at the same time and also left there was MISSING! The other things remained and I DOUBT someone was seriously desperate enough to need a tin of brown shoe paste so as to have to steal it, and from a residence!! This occurred on a Friday and I had to wait until Monday to report the incident to the "manager". I requested her, as I thought was to be expected I would do IN CASE such an incident ever occurred under the eye of the camera, to review the video recording footage for that date and the time in question that I was gone. She REFUSED, telling me she didn't have time to "sit there and watch twelve hours of video footage for a can of shoe polish"! Then she advised me to call the police myself, which I did so they could come view the video evidence. The problem is they DELAYED coming to investigate for an ENTIRE WEEK, during which time the minutes of the incident were excised or deleted because I have been told they didn't see anything criminal happening!! Apparently the "manager's" indifference (she also claimed she saw "nothing" suspicious in the video) gave the culprit courage because it happened AGAIN a few days later that same week! But this time I was gone in the evening AFTER business hours when the "management/maintenance" office was closed. All the culprit did as i found when I returned that night was move a few things in my refrigerator. AGAIN, just "letting me know" they could get in and get away with it!! EITHER way, the "MAINTENANCE MAN" Anthony Stukes has to be responsible for it; because IF HE is NOT the one getting in with the DUPLICATE SET of keys which he "maintains", then HE GAVE them ( OR a DUPLICATE set of the DUPLICATES) to another TENANT who did!! THIS IS NOT AN IDLE OR MALICIOUS ACCUSATION!! I have WITNESSED such an act by him in the customary practice of this "staff"---- the "manager" will distribute Notices around to the tenants stating a date and time that a visiting service provider such as the exterminator will come around to the units so they can be prepared to be home. BUT, then the provider will NOT COME THAT day but ANOTHER day when the tenants aren't expecting it and so may not be home. So I have seen in such instances the "maintenance" man open the apartment door (after knocking of course and getting no response) usng his DUPLICATE set of keys to let the service person in!! THIS IS ILLEGAL ENTRY AND TRESPASS WITHOUT GIVING DUE AND CORRECT NOTICE!! The "manager" Chanelle Samuels will simply say that she "REissued" the Notice with the correct date, but of course THAT'S just an excuse because NOBODY I talk to claims to have gotten it and I sure didn't several times; though I fortunately happened to be home at the time. And I am NOT the ONLY one having reported MISSING items! ALL reports of such activity to Corporate management and the ownership company get IGNORED!! This is NOT ONLY IN competent proprietary operation, it's CRIMINAL!!