E And G Group Reviews

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DON'T RENT FROM THEM

I have complained as a tenant before about this Company and even though THOSE problems were NOT effectively resolved, there are MORE. Since last year I have had a CONTINUING problem with moisture saturation in the walls of the unit. It began in the kitchen exterior facing wall next to the dilapidated porch roof. THAT has since been replaced BUT the problem with my wall CONTINUES. The paint bulges out in spots. When the maintenance man came up at the beginning of last year to fix it, he had trouble with it having to REPEATEDLY scrape off the paint he applied and spray something which WASN'T water sealant (which he claimed he DIDN'T have) on the plaster. Occasionally even the plaster would start BULGING and he had to keep REapplying THAT as well. Finally, for some reason after REPEATED attempts, he succeeded in ridding the wall of the bulges and applying a stable coat of paint. The sequel to this is that last summer I decided to paint the apartment with white SEM-GLOSS latex INSTEAD OF the flat latex the apartments come with. I did this because I have chronic respiratory allergy problems that are NOT being effectively dealt with by medications. I cannot afford allergy injections so I bought an expensively powerful humidifier supposed to be the best on the market to use in the apartment every night. SO FAR it is STILL in the box because the repainting hasn't been finished due to the SAME bulging and peeling paint problem with the semi-gloss I applied!! I chose the semi-gloss because UNlike the "flat" type, the smooth sheen of it is somewhat moisture and dirt resistant. NOT waterproof but almost as good. The problem is I have been HELD UP for almost a YEAR with having the problem in the kitchen and the walk-in closet of the bathroom. I would begin painting and the paint would begin to bulge in certain areas before AND after it dried and I would scrape it off to repaint it only to shear off big sheets of the semi-gloss layer--- sometimes down to the VERY PLASTER of the wall! IF I didn't do that then the bugles would begin PEELING OPEN themselves!! The manager, Chanelle Samuels, has blamed the problem ON ME because I stuffed the bathroom ventilator with a rag so in the menatime I could steam myself in a "shower sauna" as long as necessary like a big humidifier. BUT the bathroom walls and ceiling DON'T have the bulging paint/plaster problem that those of the adjacent closet do!! And THIS DOESN'T explain WHY it is happening in the kitchen! It is clearly coming from moisture pockets IN the wall due to an OUTSIDE source because there are yellowish moisture droplets on the overhang above the corner kitchen area window and in the corner of the adjacent window overhang. They are NOWHERE else. When I informed "management" of this problem about the end of last year, I was told that painting and plastering would NO LONGER be done by the maintenance staff but by OUTSIDE CONTRACTORS and TENANTS would be CHARGED FOR IT!! Naturally, this was UNsatisfactory so because there were OTHER maintenance defects such as the clogged water drain in the back and the busted out glass door with the electromagnetic lock which DOESN'T always lock because it is so misaligned, I filed a case with the tenancy conditions court here in DC. When Chanelle Samuels found out that I was taking her Company to court, she hired a THIRD-RATE contractor crew of F.H. Star "Renovation" Services Inc. that HARDLY SPOKE a word of English, to come paint the damaged areas. They did a LOUSY job, leaving AS MANY paint BULGES AND even WATER BUBBLES in the paint on the wall as there were BEFORE! BUT, at least I DIDN'T create water bubbles in the paint when I painted!! The hearing earlier this month resulted in the Court-ordered inspector coming out to look at the problems. She cited the door but NOT the drain, and as far as my apartment she cited the walls and ceiling paint problem BUT DIDN'T ascribe it to "management's" denial of repairing it. She DID bother citing the paint droppings on the floor from my attempts to paint the kitchen as a "TENANT VIOLATION" but THAT was NOT an issue because I was going to have that cleaned up. It had NOTHING to do with the reason for MY initiating the Court complaint! While she bothered to mention that "SEMI-GLOSS" paint SHOULD be used, she stated NOTHING about FIRST applying a water-proof sealant spray and/or waterproof plaster. When the SAME crew came back they DID use semi-gloss paint this time BUT NOT the SAME color as that of the main walls, according to "manager's order"!! STUPIDLY, she apparently thinks that because the bathroom is painted in a slightly darker color than the rest of the unit (a light beige) and its walls and ceiling DON'T bulge from any moisture pockets, the COLOR is the reason for it and NOT the quality of the paint!! So the kitchen of the studio apartment is a DIFFERENT color from the rest of the area and so is the walk-in closet. BUT they DIDN'T bother repainting the ceiling with it!! Anyway, they left it with NOT ONLY paint BULGES STILL in it (though NOT bubbles this time) AND WRINKLES!! I'm NOT touching anything but reserving it for the next Court hearing on March 17th. I have invited the inspector via email to come over and look at it but she hasn't responded. I was wise enough to have the assistant manager come up the SAME day the crew did the "job" to video it JUST AS they had left it so NOTHING could be blamed on me. On top of THIS, though I haven't received the bill yet and hopefully won't, she claimed that I WOULD BE BILLED for this second visit because the previous condition was MY "fault"!! UNbelievable!! The ONLY thing I could HONESTLY admit to, which they DIDN'T FIX either time, was ACCIDENTALLY creating *** in the main room dividing wall on the opposite side from the kitchen when I noticed a moisture bulge forming there behind my bed. The kitchen side of the wall had been bulging and peeling when I had painted it. I scraped the small bulge off the wall thinking I would simply repaint it and ended up digging into the wall material itself because it was so moist!! It has since dried out and there wasn't any indication of moisture in it when the inspector came and checked it. In the meantime, I am living with the residence in a state of upheaval from the furniture I had to more around to get the painting done and which has to be REDONE yet AGAIN and still cleaned off the floor and carpet!! FINALLY, as if ALL THIS is not bad enough, I found out last night that in this long ongoing series of covert entries of my apartment EVEN WITH a camera in the hallway, someone apparently with a DUPLICATE set of keys got in and SOMEHOW loosened all the blind straps of the window blinds of one set. I don't know HOW they did because there NEITHER the straps themselves NOR the stringholder threaded through them were cut, but I could PULL OUT each and every one of them from the string loops!!
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#1835089

I don't know WHY there is the three-asterisk gap in the second to last paragraph because I DID NOT put that in! I wrote the full comment that "The ONLY thing I could HONESTLY admit to, which they DIDN'T fix either time, was ACCIDENTALLY creating *** in the main dividing room wall on the opposite side from the kitchen when I noticed a moisture bulge forming there behind my bed." WHY was part of that sentence CENSORED?! This kind of thing does NOT create trust in your website!

ID
#1808411 Review #1808411 is a subjective opinion of poster.
Service
E And G Group Apartment Rental
Cons
  • Dishonesty and negligence
Preferred solution
Deliver product or service ordered

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DON'T RENT FROM THEM

The last time I submitted a complaint about this Company was back in June of the previous decade. Since that time I have had a developing problem with the property manager of the apartment building I reside in, Chanelle Samuels. The reason for the problem is that the building has a masonry moisture saturation condition that has been causing the PLASTER as well as the paint in my apartment unit to BULGE OUT and start peeling!! The building is three-quarters of a century old so the problem is understandable despite management having had the roof and the porch roof next to my unit "renovated". BUT, she is NOT taking effective steps to SEAL the interior walls of my unit by hiring a contractor that will deal with it. Originally the "maintenance" employee (who I have complained about in my first message) used to deal with plastering and painting issues but "management" has since changed the policy so that they now hire contractors and CHARGE THE TENANTS for the cost!! The third-rate foreign labor crew who hardly speak English (naturally) of the F. H. Star "Renovation" Services Company have CONSISTENTLY done a SHODDY job of painting over the bulges, creating paint bubbles with water in the brushes AND MORE paint bulges from evaporation of the wall moisture!! They are NOT applying a waterproof sealant spray and plaster AS NEEDED to prevent the problem so it KEEPS RECURRING!! The "manager" has blamed ME for creating the bulges, claiming that I don't know "how to paint" and shouldn't have initiated repainting the apartment myself. The reason I had done that was because it was painted in a FLAT latex which EASILY ABSORBS moisture and peels accordingly. Since I have chronic respiratory allergies I need to use a humidifier to help me breathe because the medications I have tried and been prescribed aren't working. I thought that to PREVENT this VERY problem situation I would repaint the apartment myself in a semi-gloss paint, which is somewhat water and dirt resistant. Even though the problem had occurred BEFORE I had ever begun to do this, it WORSENED as the bulges started SPREADING from the exterior facing kitchen wall to the nearby bathroom closet. IRONICALLY though, as I told management, despite that I steam myself in the shower like a "sauna" for an hour on a frequent but not daily basis, the problem is NOT occurring in the bathroom but in the adjacent walk-in closet walls and ceiling!! It is NOT happening in other walls of the unit such as those next to the closet, except for the kitchen/main room dividing wall where a moisture stain in the kitchen above the sink counter apparently seeped through and created a bulge on the other side above my bed. I thought I could simply scrape it off but not only did I take off more paint than that of the bulge it was so soft and moist I accidentally dug a deep hole into the wall material; which is some kind of unidentifiable grainy dark stuff. "Management" hired this F.H. Star Renovation Company to come and replaster and repaint the rooms but they have NOT stopped the problem of the bulging AND wrinkling paint and it is STILL in that condition. They came once before and because they created an extensive peeling situation of the bulges breaking apart they had to come again after I resorted to a tenancy court mandate. "Management" is claiming I will be billed for this second visit as being due to "MY" fault!! I of course will refuse to pay and contest it in Court. The court-ordered inspector had come out before this second visit and stated she did not find moisture in the walls but CLEARLY moisture was in some way responsible. She suggested in her report that they use semi-gloss pint THIS time which they DIDN'T do before but it is STILL happening because they DIDN'T apply waterproof sealant and plaster first. I even had to keep pointing out to them the BULGING PLASTER just after they put it on!
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ID
#1799428 Review #1799428 is a subjective opinion of poster.
Service
E And G Group Apartment Rental
Cons
  • Dishonest management
Loss
$500
Preferred solution
Deliver product or service ordered

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ROTTEN RESIDENTIAL "MANAGEMENT" AND "MAINTENANCE"

I have lived in a rental apartment building for the past six years in Washington DC. During that time the premises has gone through three different management Companies. This latest one, E & G Group Management is just AS BAD as the others! Though the Company can't be blamed for the third-rate recent "renovation" job of the property that the ownership Company, Petra Developers Inc. contracted for two years ago and NEVER brought to completion according to the Company's own maintenance employee, IT IS responsible for everything else. The problems I have had with E & G are as follows: The single "maintenance" employee of the premises is DILATORY in beginning repair jobs AND in completing them. This would be excusable IF he was the only maintenance worker in a large building or complex, but this is ONLY ONE building with only forty units in it. Numerous times he has promised to come to my apartment to fix a problem and DELAYED coming for a week or more. If he agrees to a day he will come, he will usually come the next day OR several days after. He also interrupts his work in the unit numerous times to go elsewhere and NOT "on call". It took him several weeks to simply replaster and repaint several spots in my apartment of bulging plaster and paint due to moisture. He didn't understand the problem mechanism and had NO waterproof sealant spray to use first on the areas, instead using some other type of spray which, admittedly, worked. Nonetheless, because of his "distractiveness" his plastering job was sometimes rough and he had NO sandpaper or other abrasive to smooth it with! The paint he then applied would also often keep "bubbling" because he did not apply the spray both before AND after daubing on the plaster!! So HALF the time he worked in my unit over the course of several weeks was merely because of UNnecessary REPETITIOUSNESS. Because this is an old building apparently prone to moisture problems due to outworn plumbing and eroded/weathered exterior walls, the inner walls experience this effect. When my request to have the entire apartment REpainted in semi-gloss latex which has a good, strong finish that wards off dirt, dust, and stains and keeps out humidity was DENIED by management, I had to repaint it MYSELF; spending several hundred dollars to do so! The more serious problem with the two staff personnel of this Company is (LACK OF) SECURITY and DECEPTION. BOTH the female "manager" and the "maintenance" man consistently engage in lies and tricks against the tenants! Recently we were told that the old model laundry machines in the laundry room were being replaced because the manager "discovered" E & G Group didn't have a contract with the provider Company, CSCSW Service Works, and so was "canceling" service and getting "newer, better" model machines. When they were installed this past Monday I found out that NOT ONLY was it the SAME Company as before providing them, BUT the machines WEREN'T all that good! The dryers work as well but most have crud in the barrels and look AS eroded as the "older"ones! BUT the washers DO NOT provide the steaming hot water for a "hot" wash that the older DID. Now when you press the button for a "hot" wash you get AT BEST a WARM one. I don't know how bad the "warm" water selection is and don't bother trying it. The "manager" also "discovered" as I was told by the "maintenance" guy that they didn't have a contract with the waste recycling Company that leased the recycling bin/dumpster and so that was removed and all there is now is a recycling push-wheel container like a trash can! Apparently she doesn't consider recycling important. Those tenants who do have to pile their bags of recycling waste up around the can next to the trash dumpster, encouraging the rats to get into them. A couple weeks ago I had trouble even entering the laundry room. They had switched the lock from key to electronic tab, which at first worked well. Then, for some "mysterious" reason, the lock started "sticking" the door shut if you let it close all the way. I reported this to the "maintenance" man and he told me he was aware of it and the electronic lock technicians were coming up to fix it that week. He STILL had the handle key though to unlock it and opened it for me. He then jiggled around with it and SEEMED to have fixed it because when I went out several times and closed the door behind me I was able to open it again. BUT, after he left for the day I had gone down one more time and when I closed the door, leaving a load in the washer, I COULDN''T open it again to get back in! I had to leave the load in the washer overnight and when I went back again the next morning of the day the technicians were supposed to come, I tried the lock again before telling him. I still couldn't get in. I tried it again later after he had arrived for work and I got in! After I had put my load in the dryer i came back for it and couldn't get in. I went to tell him and he came and opened it for me, DENYING that he had opened it that morning DESPITE the presence of video surveillance cameras monitoring the laundry room which would have recorded his actions, as well as the fact that it was otherwise IMpossible at that time to unlock the door EXCEPT with the handle key and HE was the ONLY ONE who had it!! When the electronic lock techs arrived later that day they DENIED that they were there to fix THAT lock but to work on others. Nevertheless one of them examined it and concluded the problem wasn't with the lock but with allowing the door to shut too fast. He suggested "maintenance" slow down the door by adjusting the closing rod at the top. The "maintenance" man agreed to do this that Friday because the door was shut stuck again! INSTEAD, he LET IT STAY THAT WAY throughout the weekend (the BUSIEST time for doing laundry!) and didn't "fix" the door until Monday! As it turns out, I discovered through my own examination that the "problem" was neither with the door OR the lock but that IF the handle bolt was allowed to "catch" in the magnetic lock switch it would NOT pull back and open by use of the electronic method. All the "maintenance" man had to do was keep the handle boltlock UNlocked or set in the door and the electromagnetic lock would go into effect and open when worked. In other words, SOMEBODY was "perping" and jiggling with the manual lock so as to void use of the electromagnetic lock!! And it's the SAME SOMEBODY who doesn't care any more than the manager that the front entrance door of the building with its own electromagnetic lock was tampered with and nearly pried off its hinges a YEAR AGO and jolted out of alignment so that it STILL doesn't completely close and so sometimes DOESN'T always lock!! But the MOST serious security problem concerns MY OWN apartment unit! The place is not in a good neighborhood, as in fact is MOST of DC believe it or not, and my residence has been subject to, or "targeted" if you will, throughout most of the past six years for VANDALISM by surreptitious entry. In other words, NOT "breaking and entering" but SOMEONE having a DUPLICATE SET of keys for the two door locks, as maintenance is required to have for emergencies. I have been made aware of this by theft of my possessions as well as damage to them and the apartment. Nothing of value is ever stolen so the culprit only wants to make me aware that he can get in anytime he wants without my knowing it and with impunity! For a year since it took over the premises, I have been pestering this "management" Company, as well as the owner of the property, to have a video surveillance camera installed in the lobby to monitor the hallway of my unit door. They FINALLY, for some "mysterious" reason agreed to have one installed earlier this year. Being semi-foolishly optimistic I HOPED that would solve the problem, and for a few months it seemed to. BUT then the beginning of this month of June the culprit struck AGAIN, as I found the next day when I woke up after returning from a twelve-hour hospital visit. A can of shoe paste I had left on my desktable with other items I had purchased at the same time and also left there was MISSING! The other things remained and I DOUBT someone was seriously desperate enough to need a tin of brown shoe paste so as to have to steal it, and from a residence!! This occurred on a Friday and I had to wait until Monday to report the incident to the "manager". I requested her, as I thought was to be expected I would do IN CASE such an incident ever occurred under the eye of the camera, to review the video recording footage for that date and the time in question that I was gone. She REFUSED, telling me she didn't have time to "sit there and watch twelve hours of video footage for a can of shoe polish"! Then she advised me to call the police myself, which I did so they could come view the video evidence. The problem is they DELAYED coming to investigate for an ENTIRE WEEK, during which time the minutes of the incident were excised or deleted because I have been told they didn't see anything criminal happening!! Apparently the "manager's" indifference (she also claimed she saw "nothing" suspicious in the video) gave the culprit courage because it happened AGAIN a few days later that same week! But this time I was gone in the evening AFTER business hours when the "management/maintenance" office was closed. All the culprit did as i found when I returned that night was move a few things in my refrigerator. AGAIN, just "letting me know" they could get in and get away with it!! EITHER way, the "MAINTENANCE MAN" Anthony Stukes has to be responsible for it; because IF HE is NOT the one getting in with the DUPLICATE SET of keys which he "maintains", then HE GAVE them ( OR a DUPLICATE set of the DUPLICATES) to another TENANT who did!! THIS IS NOT AN IDLE OR MALICIOUS ACCUSATION!! I have WITNESSED such an act by him in the customary practice of this "staff"---- the "manager" will distribute Notices around to the tenants stating a date and time that a visiting service provider such as the exterminator will come around to the units so they can be prepared to be home. BUT, then the provider will NOT COME THAT day but ANOTHER day when the tenants aren't expecting it and so may not be home. So I have seen in such instances the "maintenance" man open the apartment door (after knocking of course and getting no response) usng his DUPLICATE set of keys to let the service person in!! THIS IS ILLEGAL ENTRY AND TRESPASS WITHOUT GIVING DUE AND CORRECT NOTICE!! The "manager" Chanelle Samuels will simply say that she "REissued" the Notice with the correct date, but of course THAT'S just an excuse because NOBODY I talk to claims to have gotten it and I sure didn't several times; though I fortunately happened to be home at the time. And I am NOT the ONLY one having reported MISSING items! ALL reports of such activity to Corporate management and the ownership company get IGNORED!! This is NOT ONLY IN competent proprietary operation, it's CRIMINAL!!
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#1709177

Pertaining to the incident of the management and the police claiming they "DIDN'T SEE" any evidence of someone entering my apartment during the May 31st absence from my residence, today I requested of the manager the contact information of the Company that installed the video surveillance system at the premises. At first she seemed reluctant because she has given DIFFERENT statements about viewing the video recording for that date and time: that she "DIDN'T have the time to sit and view ALL the hours in question; that it WASN'T her job to view the video "security" footage so she'd leave that to the police; AND that she DID view it and DIDN'T see anything suspicious in it!!!

But THIS is a manager that I also reported THEFT of my laundry FROM THE WASHER in the laundry room while staff was on-site to and she said she would review the camera footage. When I asked her later if she had seen who did it she told me she couldn't tell me OR do anything about it and that I should "call the police".

Since there was a DELAY of an ENTIRE WEEK since the latest theft incident of the detectives arriving to view the video recording AND the "manager" was CONSPICUOUSLY ABSENT for SEVERAL DAYS that week, I am inquiring of the Kastle Video Systems Company that installed the cameras whether video recording footage could be DELETED OR whether (if it has a time label) it can be FROZEN so that it STOPS monitoring a scene and then resume doing so WITHOUT interrupting the timing sequence. I'll follow up with their response about it BUT it will NOT excuse the manager from suspiciously suggesting every time I mention the incident to her that I might have simply "lost" or "misplaced" what was stolen and don't have a clear memory of it!

ID
#1564431 Review #1564431 is a subjective opinion of poster.
Service
E And G Group Apartment Rental
Cons
  • Deceptive practices and poor work performance
Reason of review
poor operations management
Preferred solution
DIFFERENT COMPANY

ROTTEN RENTAL "MANAGEMENT"

For the past six years now I have resided in an apartment building in Washington DC. and I have had the SAME major problem under THREE different rental management Companies: "security" of the premises is LOUSY due to farcical "management" and "maintenance". The current management Company is E & G Group Management out of McClean Virginia. Over a year ago someone attempted to enter the building by prying the front door off its hinges! It is STILL misaligned after being jolted out of position to the extent that sometimes the electromagnetic lock does not work! Neither "management" nor the single "maintenance" employee of the premises has attempted to have it fixed!! On top of THAT, DESPITE "management" FINALLY acceding to my REPEATED requests to install a video surveillance camera in the lobby next to my apartment, someone is STILL COVERTLY entering my apartment by use of a DUPLICATE set of keys!! The first two incidents since the installation earlier this year was one involving a petty theft showing me the thief WASN'T really interested in the object stolen and one in which things in my refrigerator were merely moved around!! Each case was merely a demonstration that someone COULD and WOULD without fear of the camera covertly enter my residence with a DUPLICATE set of keys!! Each time I informed the property "manager", Chanelle Samuels, of the incident and requesting her to review the video footage she responded that she "didn't have time to sit there at the computer for hours" looking at it and that I should simply call the police if I "felt" that someone had illegally entered my unit!! I've begun to suspect that the reason the camera was FINALLY installed in the first place was merely to make the "management" Company NOT look suspicious in fomenting these entries. I have PERSONALLY WITNESSED the "maintenance" man Anthony Stukes ENTERING tenants' vacant units when they were NOT home!! One of the deceitful tactics of this Company for doing so which by the way IGNORES ALL my complaints about these problems at its Corporate office, is to issue a Notice to tenants stating when an outside service provider will be coming around for a visit to the units misleading the tenants with FALSE information and then going around with the DUPLICATE KEYS to the units and letting the service contractor in on a DIFFERENT date when tenants aren't there and didn't expect such a visit!! When it's the only feasable thing to do, the "manager" and the "maintenance" man will simply LIE to us. When I first requested the "maintenance" man to review the video he told me that he couldn't do it because Corporate had "changed the system password access and had NOT informed him of the new code"! When I told the "manager" Ms. Samuels this he then DENIED that he had ever told me that saying he had "NEVER" had video access!! THIS was an OUTRIGHT LIE to what he had originally told me months ago that he could "PERSONALLY access the video footage of the system ANYTIME ANYWHERE even at home on his smartphone"! And he doesn't confine himself to "playing games" just about my door. Two weeks ago there was a problem with the laundry room door that when it slammed shut the electronic lock on it would stick so that the door would not open. Stukes told me that the technicians were coming the next morning (coincidentally) to check it out. Yet when he played around it with it after I notified him he SEEMED to have fixed it because I was able to go in and out without a problem. Thinking the door was fixed after he had left for the day, I let it slam shut on my way out and afterward found I could not get back in..... having to leave a load of laundry in the washer the rest of the night! The next day after he had arrived at work I went down before going to tell him and checked to see if it would open. Sure enough, IT DID! I went in to put my laundry in the dryer and left the room. When I came back, I found it was AGAIN STUCK! When I went to tell Stukes he came and managed to open it for me BUT claimed that was the FIRST time that day he had touched the door and he "didn't know WHO had unlocked and opened it earlier"! WHO WOULD have, considering HE was the ONLY ONE with the doorknob key to do so and the lock technicians had not yet arrived! When they came, they checked it out and told me they had NOT come for THAT problem and there was nothing wrong with the lock itself but the door rod needed to be slowed down so that it would not shut hard enough to cause the sticking. This was a Thursday and Stukes waited THREE DAYS all through the busy wash weekend to finally adjust the door rod on Monday!! As it turned out, I could tell that the problem WASN'T even with the speed of the door's closure but that the lock handle can be adjusted MANUALLY so that it does "stick" in the locking mechanism! WHO could do THAT?! The SAME "invisible man" who UNlocked it the morning before he again notified him!
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ID
#1563568 Review #1563568 is a subjective opinion of poster.
Service
E And G Group Apartment Rental

NEGLIGENT "management" and CRIMINAL "maintenance"

I am a residential apartment renter in Washington DC with a property "management" Company named "E and G Group Management" based in McClean, Virginia and using a "front" identity for its "operations" of the premises in serving the ownership Company, PETRA Developers Inc. in Washington DC. I have lived at the premises for FIVE years, and THIS is the FOURTH management Company to take over, inclusive of the alias the first one used as well. The property was bought out while still in "Receivership" status by PETRA Inc., which then hired the present Company to "manage" it. The odd thing about that situation is that "DEVELOPER" Companies usually buy run-down properties (such as this one) and contract with various services to have them renovated and THEN SOLD at a higher price than which they bought them and thus making a profit off the difference. The separation between the management and the ownership Companies in this situation allows the latter to be free of dealing with the tenants' concerns while raking in the rents! The other odd situation I have noticed is that with the "renovation" of the premises and the upgrading of the NW DC area, the management Company has raised the rents to almost the TOP of the commercial rental rate scale for the area while yet apparently leasing to MOSTLY, if not ONLY, welfare recipients such as myself who are on governmental housing subsidies. Whether the "class" of its tenancy has anything to do with its attitude to the tenants' concerns can be debated, BUT, the two main problems that I have encountered with the staff of this "Company" is their NEGLIGENCE in dealing with residents' security and the DEVIOUS performance of its "maintenance" employee. EVERY TIME I have requested a repair job, the employee comes to my unit and DOES NOT finish the job the SAME day! Instead, he "dallies" with dragging it out and THEN promises he will either come back the next day or another day of my choosing. For example, most recently on last Friday he came to my unit first thing in the morning to replaster and repaint the peeling wall in my walk-in closet. After working to almost noon, he stopped, claiming (as usual) he "wouldn't be able to finish the job today" because of "problems with the plaster". He agreed to come back "first thing" Monday morning. Today I waited almost TWO hours for him to come (as usual) before (as usual) I had to go through the three-story building of forty units playing "hide-and-seek" games. As usual, he was NOWHERE to be found despite his car being parked in the back and his office door left open!! He was apparently HIDING in one of the units but I couldn't detect which one because I didn't hear him. So I waited in his office and when the manager showed up for one of her occasional visits since her car had also been parked in the back, but I couldn't find her either who, by the way, had stated to me several weeks ago she would FINALLY be setting up on site the FOLLOWING week, I told her about the situation. THEN, as usual when I am complaining to someone about him, he "coincidentally" appears and states (AS USUAL) that he WON'T be able to come to finish the ob because he has "more pressing concerns" to deal with!! Having already by then as usual wasted HALF my day, I suggested he come Friday so I would have the bulk of the week free for my personal business. At THAT point, the manager intervened claiming THAT day wouldn't be satisfactory because she wanted the job "finished immediately" since it had already been begun. She then told me he would com tomorrow morning, after which I pointed out that (as usual) that would interfere with previous schedulings because I had a dentist appointment in the morning. Sh stated that I "did not need to be here while he was in the apartment"! Naturally, I am NOT comfortable with a stranger being alone in my residence; ESPECIALLY after I have had NUMEROUS incidents of VANDALISM by covert entry of someone with a duplicate key getting in to damage as well as STEAL items of my personal property, such as a important medical document which recently turned up missing!! I have notified he manager of this but she just ignores it as usual, as she does my requests about having security surveillance cameras installed in the halls monitoring the tenants' doors; claiming that the ownership Company did not provide for hat expense in the renovation, DESPITE the owner's personal written statement to me which I still have that "security would be a PRIORITY" AND the attention given the "maintenance" man's office in the basement with a camera planted at the end of the hall focused on his door to the EXCLUSION of those of the tenants in the same hall!! And by the way, the owner had also personally told me that he would NOT retain ANY of the personnel of the former management Companies YET he allowed this "maintenance" man to remain DESPITE my complaints about him! Complaints to the Corporate website have also been IGNORED, and in one case an email was "returned" as delivered to either an INcorrect or NON-existent address DESPITE my having gotten it from their own website!! This CONSPIRATORIAL Company abets the REPETITIOUS and CRIMINAL practice of surreptitious entry of residents' apartments by its maintenance person and encourages such visitation of the units when residents are NOT present for NON-emergencies, as I have personally witnessed when they have issued a notice or one date and then came instead on a DIFFERENT day WITHOUT notice being issued!! IF THIS is a more common practice than by just this Company, then ALL apartment renters are in BIG TROUBLE!! And personal surveillance systems won't work because they can be obstructed and overridden by pros!
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ID
#1426581 Review #1426581 is a subjective opinion of poster.
Location
Silver Spring, Maryland
Service
E And G Group Apartment Rental
Reason of review
Poor customer service

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