Dynamax Corp

Ordered DX3 in 2020 and it delivered approximately August. Drove off the lot and after a few miles realized the fireplace wasn't installed properly, brakes were leaking and there were no running lights.

This was the beginning of three years of constant issues, leading to months and months and months of local repair until finally Danielle asked to send it back to the factory, so they could fix it before I invoked the lemon law. (Which is more than qualified for)

Not only did they not fix all the issues, they caused more damage by their sloppy work. Had to give it back to local repair to fix the damage they caused. There is too much to go into, but to sum up years of dealing with Danielle in service

1.

Does not respond until badgered. (Been waiting over three weeks since last communication)

2. Seems like she doesn't read or pay enough attention to detailed emails attempting to define issues. I have to repeat over and over

3.

It took her two years, and many local service hours, to discover that the rear slide was supposed to look like that.

Up to now, they have paid for most of the problems under warranty. However, there is one major issue with temp sensor error that has been ongoing that they claimed to fix but did not. The service department was too arrogant to accept what I've been telling them for years, and just brushed my information off while claiming to have repaired the problem. NOPE!

We've owned the coach for three years and have taken one family trip.

I have not had it working properly for one minute since driving it off the lot.

We all realize there is no perfect RV. There are inherent issues. However, this is the epitome of a Covid Coach, and it's been like pulling teeth to work with Danielle and the service department at Dynamax.

I'm not a complainer, and we love the coach. We just want it to function in the way it was intended, within reason.

I've been rving for 30 years, this is my 3rd Dynamax and this is by far the worst we've experienced.

Although we are disappointed in the coach and wish there weren't so many problems, I am more disappointed in the lack of prompt, professional response and really disappointed in the terrible results from the service department as a whole.

That company needs better management, some kind of rethink on their attitude towards inspecting the units before delivery (seemingly no inspection) and better customer service.

Including, but not limited to, Greg who, apparently, lied when he told me they did test my unit in the cold (outside the repair bay) in order to test the temp sensor issue. Of course, as soon as it got cold again, the problem remains.

Anyway, that's my two cents. They've worn me down and lost me as a future customer.

Sad..

We purchased a brand new Dynamax Europa 31SS on May 20, 2023 for $382k CDN from Woodys RV World. We drove it onto the highway and it was pulling and dog tracking to the right and the steering was very loose with the rod clunking inside the column.

On a straight, flat highway with no wind the RV suddenly veered sharply to the right towards the ditch while the wheel was straight. Steering inputs to the left to counter the tracking towards the ditch were loose and then resulted in a swaying and near loss of control that likely would have resulted in a serious if not fatal rollover. Ive been an officer with Highway Patrol for 16 years and a level 2 collision investigator and have seen the results of mechanical failure rollovers.

I slowed our travel to 80kph and limped the brand new RV home. A friend who is a journeyman heavy duty mechanic inspected and test drove it.

In less than a minute he identified major rear axle issues and steering irregularities. See photos of rear axles. I contacted the GM of Woodys RV World and he said the loss of control was driver perception and that the rear axles slipping backward and being twisted was intentional design by Dynamax to accommodate air ride suspension. Dynamax customer service failed to even respond to my complaint.

The RV is now at a specialist shop at my own expense and getting a full inspection.

They immediately identified rear axle issues and deemed the RV unsafe to drive and said I was lucky I want killed. Ive reported the safety defects to the Canadian and US regulators and it is under investigation.

It is one thing to have leaks and cosmetic or internal defects (which this RV also has), but delivering a brand new $400,000.00 motorhome with major mechanical safety issues is inexcusable and borderline criminal (negligence). But for Woodys RV to respond with denial and an adversarial approach is highly disappointing and unprofessional. Albeit typical in the current RV market.

Had I not gained control, this RV could have also easily injured or killed other innocent motorists on the highway. We are now suing and havent even owned the motorhome for a week.

I STRONGLY RECOMMEND THAT YOU AVOID BUYING A FOREST RIVER / DYNAMAX RV AND DO NOT PURCHASE ANYTHING FROM WOODYS RV WORLD.