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DO NOT BUY THEIR PRINTERS

DYMO - DO NOT BUY THEIR PRINTERS
I have the 4XL which is wasting 2 labels per every one label printed. It is back printing old labels on both of my laptops. I sent my old one in and they sent me a new one that does the exact same thing. Even after following every step they half heartedly offered. This company does not give a single F about their customers, only their profit!
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ID
#1785055 Review #1785055 is a subjective opinion of poster.
Pros
  • Fast orinting
Preferred solution
Full refund

Poor service for their own product, and rude support agent

DYMO - Poor service for their own product, and rude support agent
I'm from Australia and trying to source a DYMO LabelWriter Print Server. DYMO Australia referred me to America, as DYMO Australia doesn't sell it. DYMO America doesn't ship overseas. I contacted DYMO America via online chat, and that was of no use whatsoever. When I politely asked for a complaints email because I was disappointed in their service/policies, the chat agent (Bobbie D) instantly ended the chat. If I can't put in a formal complaint, how can a company hope to improve its service if they aren't hearing about the issues? Quickly searched their website, but no luck. Probably no point in asking their support for help again. Here's a full transcript: Bobbie D (11/29/2016, 8:43:43 AM): Welcome, my name is Bobbie, how can I be of assistance today? Me (11/29/2016, 8:47:43 AM): Hi Bobbie. Bobbie D (11/29/2016, 8:47:57 AM): Hello John Me (11/29/2016, 8:48:04 AM): I'm from Australia, and trying to buy a Dymo Labelwriter Print Server Me (11/29/2016, 8:48:26 AM): I've contacted DYMO Australia, but they don't sell them Me (11/29/2016, 8:48:51 AM): When I tried to order one from the American website, it doesn't look like you ship outside of the US Bobbie D (11/29/2016, 8:50:18 AM): We appreciate your interest in the Dymo Label Print server. We only ship to US customers at this location. Have you tried the international line of support? Me (11/29/2016, 8:50:24 AM): My other concern is that the AC Charger will be the US version, not the Australian one. One of the DYMO Australia representatives told me it wouldn't come with an Australian AC Charger if I ordered it from overseas, and then I received another email from a different representative who said they thought it would. Me (11/29/2016, 8:50:44 AM): International line of support? Bobbie D (11/29/2016, 8:55:38 AM): Hours of Operation are Monday - Friday 8.30am - 4.30pm PM Technical Support # 1800 63* 868 For all of your support questions. Sales Enquires # 1800 72* 537 For all of your sales questions. Me (11/29/2016, 8:56:23 AM): Won't that just put me through to DYMO Australia again? Bobbie D (11/29/2016, 8:57:18 AM): If Austrailia does not offer the print server we will not be able to Bobbie D (11/29/2016, 8:57:32 AM): ship overseas. I apologize. Me (11/29/2016, 8:58:17 AM): Is there another "Print Server" option that you could (are allowed) to suggest then? ie. one that's compatible with a Dymo LabelWriter 450? Bobbie D (11/29/2016, 8:59:17 AM): The Only print server that we support with the LabelWriter 450 is the Dymo Print Server. Me (11/29/2016, 9:00:59 AM): Well, all I can say, is I'm really disappointed with DYMO's service/policies in regard to the sale of their "Print Server", here in Australia, and also America. Can you please provide me with a complaints email address so I can lodge a formal complaint? --------CHAT ENDED BY SUPPORT AGENT----------
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ID
#962957 Review #962957 is a subjective opinion of poster.
Service
Dymo Customer Care
Cons
  • Support agent terminating our chat session unexpectedly
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
New Reviewer

Dymo Bites

t had one of the worst customer service experiences that i have ever encountered. 4 months ago I started using an online postage service that I hadn't used in over 3 years for online selling. I started to get billed for $10.95 for a number of days in a row from the company. Seems like I cancelled the service three years before but apparently I did not. no excuses on my part I screwed up. Typically when a company contacts you via email after closing and account it is usually a message to re-open your account and there is some incentive to do so. That being the case I flagged their emails as spam and moved on. It was about that time that I moved and opened a new bank account with a different bank that was closer to where I live and work there fore not affording them any access to the new account (not intentional, just the way it worked out) . Even though I did not use their service (no purchases, just paying for the privilege of waiting in line in case I wanted to use it for over 3 years) they decided to attack my debit card and withdraw "The Back Fees" once I decided that i wanted to use the service again and updated my info. Called them about it and they basically said "too bad, so sad" how about we give you credit towards your future purchases. I explained to them that I really preferred to have my money back instead. Was advised the the non-service rep that she would have to pass this on to her supervisor and that they would call me back. A week later no response so I called back and the same answer was given. Never received a return phone call so i called them today. Told them I wanted to cancel my service and was advised that I would receive a $89.00 credit on my debit card for canceling. Had I know that I would have cancelled 4 months ago received my $400.00+ and moved on. Had someone with authority called me back I probably wouldn't be posting this. Another fine case of internet companies who just want to screw their customers.
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ID
#399881 Review #399881 is a subjective opinion of poster.
Loss
$480
New Reviewer

CARDSCAN RIPOFF

I bought a Cardscan. After I could not get it to work I started emailing for help. I was ignored for over 2 years! Finally a rep answered and told me that it could not be installed on a 64 bit system. NOTHING on the box, in the description or in the paperwork indicated that that the item was limited to a 32 bit system. Their solution for me: Although the next generation software works for a 64 bit system, they want me to BUY it at about the same price I paid for the original scanner and software!!!!! In other words: "ha ha, we did not document our product and got your money. Instead of just sending you updated software we want you to pay all over again to get that software." DYMO cheats their customers!
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ID
#264221 Review #264221 is a subjective opinion of poster.
Location
Los Angeles, California

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