Anonymous
map-marker Rahway, New Jersey

Absolutely horrendous customer service.

Called two weeks ago to order a sample of a floor. Was told it would go out to me, after two weeks and no sample I called back 2 times on Wednesday and never was told the person who helped me was on vacation, but I left a message on her line. Called Friday 2 times and finally was told she was on vacation, so I asked - doesn't anyone help each other and maybe could help me. Finally, the "sales manager" checked and said - oh we don't have that floor the only one we have 1044 - by the way isn't even on the web site. I also called Anthony, and to tell the truth he was the only person at DWF Floors that was helpful.
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Reason of review:
Order processing issue