Absolutely horrendous customer service.
Called two weeks ago to order a sample of a floor. Was told it would go out to me, after two weeks and no sample I called back 2 times on Wednesday and never was told the person who helped me was on vacation, but I left a message on her line. Called Friday 2 times and finally was told she was on vacation, so I asked - doesn't anyone help each other and maybe could help me. Finally, the "sales manager" checked and said - oh we don't have that floor the only one we have 1044 - by the way isn't even on the web site. I also called Anthony, and to tell the truth he was the only person at DWF Floors that was helpful.
Rahway, New Jersey
Dwf True Hardwoods Customer Care
Reason of review
Order processing issue
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