Duty Free Depot Reviews

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Merchandise not received

After numerous texts &;;;;;;;;;;;;;; phone calls I have NOT heard anything back from the so-called company
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ID
#1952192 Review #1952192 is a subjective opinion of poster.
Location
Middletown Township, New Jersey

Can't Run A Business This Way

Did the research. It is legal in th US to order duty free cigarettes but US Postal System, Fed Ex and UPS will not deliver cigarettes in the US. It is their policy, same with credit cards who will no longer cover the charges. To them it's a "sin" service they will not provide. So, Dutyfree attempts to sneak their products by detectors which works about half the time or lately even less. A reputable sales agent will reship the returned products 4 or 5 times as the months go by. Finally the company gives up on the customer and keeps their money without delivering the product. .

User's recommendation: I'm done, you can gamble if you like.

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ID
#1894850 Review #1894850 is a subjective opinion of poster.
Location
Yarmouth, Nova Scotia

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Verified Reviewer
New Reviewer

Service

They are a ripoff you order from them and you can't get all of your of your order they give you the runaround try to get you to reorder and keep paying the postage because they said it got lost in the usps Taylor is the one that i was doing business with and he need to be ashamed of himself taking peoples money and telling them lies they act like it is your fault that you didn't get all of your order they are from Israel i have been with them for a long time everything was good at first then all of sudden things went bad you order and it takes forever to get it and when you do get it is only half of your order then they want you to reorder and pay the postage on that order I already paid the postage on something that i didn't get this goes on and on and you never get your product from them they blame it on the postal service losing it.that is not my fault and i shouldn't have to keep paying for something that i am not getting.if you say something to them they will get smart with you like it is your fault.they need to be stopped this company is false and they will take your money they are scammers STAY Away FROM THEM FALSE ADVERTISING ON THE WEBSITE.
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ID
#1749135 Review #1749135 is a subjective opinion of poster.
Service
Duty Free Depot Shipping Service
Cons
  • No good
Reason of review
Problem with delivery
Loss
$200
Preferred solution
Deliver product or service ordered
New Reviewer

Disastrous

On August 27. I placed an order with you agent Thomas Bloom phone #:718618****, e mail address TOMERICKB@***.com for 6 cartons of Karelia blue 100, 2 cartons of Menthol Moore and 2 cartons of Parliament blue 100; ORDER #947756 and payed $493.90 by check which was cashed by your company on August 30th . In addition I was offered 1carton Karelia and 1 carton Parliament. To date I received 2 cartons Parliament and 2 cartons Moore. Despite numerous calls and e mails I could not get in touch with the sales agent. I m short of 10 cartons and $493.90. Please answer or call me at 718833****. Thank you. October 10, 2019.
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ID
#1677012 Review #1677012 is a subjective opinion of poster.
Cons
  • Difficulty to reach customer service
  • Difficult to reach customer service and receive the products
New Reviewer

Rip off

wont deliver my order.stuck in n.y.
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ID
#1646713 Review #1646713 is a subjective opinion of poster.
Reason of review
Problems with payment
Loss
$150
Preferred solution
Deliver product or service ordered
New Reviewer

Still waiting for my order

I have tried to contact this company 3 phone calls ( could only leave message once ) and 3 emails,my order was placed over 30 days ago.......I am getting no response from this company
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ID
#1558476 Review #1558476 is a subjective opinion of poster.
Reason of review
Problem with delivery
Loss
$100
Preferred solution
Deliver product or service ordered

FRAUDULENT COMPANY

Do Not order from this company! extremely fraudulent! They take your money up front, and never deliver the product! They will not answer your calls or your emails! Stay Away From These People! CROOKS!!!
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ID
#1537659 Review #1537659 is a subjective opinion of poster.
Location
Lynbrook, New York
New Reviewer

Order never received, they have my money and I have nnothing to show for it! These people should be invested for criminal activity!

Never rec'd my order, this is not the first time that it has happened. They keep the money and I have nothing. Some law firm should look into this company
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ID
#1526343 Review #1526343 is a subjective opinion of poster.
New Reviewer

order status

I have been your client for several years. At the beginning of January, through your representative Madison Stephens, who contacted me several times over the phone and online, I ordered three cartons Karelia Ohme menthol, for which I paid a credit card $ 108 (one hundred and eight). Since I did not receive the parcel, I asked Madison Stephens several times why I learned that if shipping is not possible, please pay me back ($ 108). The last answer is Madison Stephens from January 16, 2019. She informs me that: From: madison stephens Sent: Wednesday, January 16, 2019 6:10 AM To: M. K. Subject: Re: For YOU Hello there, The order is not finalized yet, whixh is why the product is not sent accordingly! Currently, we are updating whole system and as soon as its fixed I will let you know and we will proceed! Thanks...... Because I still did not get what for what I paid for, I wrote again to Madison Stephens, but she stopped contacting me online. Please, explain this unpleasant situation. Thank you Marian Krajewski.
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ID
#1478113 Review #1478113 is a subjective opinion of poster.

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