Tammy L Aud

It is not worth buying

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I would stay as far away from the Coleman. We bought ours and so far one of the windows don't shut (still waiting for service) the refrigerator doesn't work the slide leak's the bathroom door don't shut the ac freezes every night the back door doesn't not shut all of the way. If I could give it back I would in a heartbeatheartbeatstay away from Colemans
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Cons:
  • Workmanship

Preferred solution: Let the company propose a solution

User's recommendation: Stay away from coleman

Anonymous
map-marker Buffalo, New York

Horrible service from Bish's RV Inc. Kaliapell Mt.

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Purchase date was 4/17/2021. Todays date is August 5, 2021.

We still do not have the use of our trailer.

Water leak, defective floor, access hatch falling off and other minor fitment problems. Dutchmen built it but Bish's service sucks.

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User's recommendation: Run as far from a Bish's dealership as you can.

1 comment
Louis D Sdg

It's amazing how different things can be in different locations. We purchased our rig at Bish's in Great Falls in June.

Now, the issue with the rig are on Dutchmen, and I'm considering legal action. But that being said, Bish's in GF has worked VERY HARD to take care of what they could in a tough situation. We're full time in ours. They sent a tech from Bish's to our spot in GF 4 times to work on issues, and he did a marvelous job.

Since then we've had to travel to Houston for medical treatments....and Bish's is still working with us to get things fixed. My contention is with Dutchmen. On both side at the rear of the rig, the side panels (down low) are coming out of the J-channel. Spoke with Warranty Mgr at Bish's GF, sent pictures to he and the GM there.

The pictures were sent to Dutchmen and they claim "that's normal when you haul these things on long trips". This is our 3rd large (42') rig since retirement. First one was new, 2nd was used. We hauled the 1st one from MT to VA, FL, TX, OR, back to MT after having it near 2 years, then back to TX again....this didn't happen.

2nd was used, we hauled it TX to IA to MT and back 4 years, didn't happen.

Dutchmen (or should I say Keystone, cause that's who Bish's has to talk to) is avoiding the issue. But again, we've had super service from Bish's GF.

Greg R Fol

DISHONEST RV SERVICE COMPANY

Updated by user Aug 08, 2021

Lack of Proof except receipts of services performed where they charged to try and fix something that they could not fix;(OVER $800.00) and we still had to replace the part they charged to fix; but could not fix. Which was welding a Hot-Water Heater, but could not fix,...

Original review Aug 08, 2021
Nothing but lies with High Desert RV in Prineville, Oregon 97754. Terrible work on installing my Canopy and steeling all parts off my 10 gallon water tank.

Refusal to show you BROKEN PARTS. Return of water heater they stole all parts off of. The Dishonesty here runs deep. Thieves at the core.

They are used to no one checking anything. MASTER LIERS , CLAIMING TO BE Honest!
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Loss:
$7

Preferred solution: Full refund

User's recommendation: STAY AWAY! VERY SNEAKY THIEVES!

1 comment
KeystoneRV1

Dutchmen RV recently reviewed your post. We are very sorry to hear what has happened with your water heater.

We would be more than willing to look further into this for you to see what more we can do to assist with this. In an attempt to review all details, please contact us directly with the last 8 digits of your VIN, and your contact information at 1-86*-***-**** Monday through Thursday 8 am-5 pm & Fridays 8 am-4 pm, all times EST. You may also email us at ownerrelations@***.com or utilize our online chat feature at https://www.keystonerv.com/owners/ and scroll down to the bottom of the page and click on the live chat feature to the right.

A Retail Advisor will be happy to assist you further. Thank you!

Maggie K Vct

Buyer Beware

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We loved the layout of this brand and were really excited when we found the trailer we saw at the RV show. We had never bought a trailer before and couldn't believe how sloppy the interior was thrown together.

Against our better judgement, the dealership convinced us that all trailers are like that now and if we have any issues, we could get them fixed immediately.

Weeks into owning it, the floor is lifting, most of the trim has fallen off. The couch is a piece of crap. The cupboards continue to lose screws. Our speakers have gone out on the outside of.

We have tried to get these repaired but its a 3 month window before we will get the repairs authorization by Dutchman and the dealer to fix them. By the time we get them fixed the camping season is over.

After a year now of owning it - the entire floor has bubbled up.

The wall paper is peeling away and the cushions for the dining areas are so flat that you cant use the space.

I really wanted to love this trailer but the craftsmanship is awful. I wont ever buy this brand again, and because it depreciates fast we are upside down and now stuck with this money trap.

trailer.

View full review
Pros:
  • Pulls easy
  • Nice layout
  • Large pass through storage
Cons:
  • Quality issues from the factory and lack of warranty coverage
  • Very poor workmanship and qualty controll

User's recommendation: Stay away from this brand

Douglas S Ycy

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Short Hills, New Jersey

Question about Winegard/WiFi

We bought a 2021 Aspen Trail 3120BHS. Dealer has no clue about the following.

Our trailer came with a Winegard 360. No Winegard information was provided with the owners manuals. The trailer is pre-wired for 2.0 Connect. What to we need in order to connect Wifi to the Winegard?

Where is the location for the router installation?(there is no indication/label within the trailer stating such).

We've been patiently waiting a couple months for answers. Thanks.

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Preferred solution: Let the company propose a solution

User's recommendation: Don't buy a Travel trailer, built during Covid Shutdown. Built like a Depot shed!

1 comment
KeystoneRV1

Dutchmen RV recently reviewed your post. We are very sorry to hear that you have been experiencing these issues with the winegard in your unit.

We would be more than willing to assist you with all the information you would need for this to get going. In an attempt to review all details, please contact us directly with the last 8 digits of your VIN, and your contact information at 1-86*-***-**** Monday through Thursday 8 am-5 pm & Fridays 8 am-4 pm, all times EST. You may also email us at ownerrelations@***.com or utilize our online chat feature at https://www.keystonerv.com/owners/ and scroll down to the bottom of the page and click on the live chat feature to the right.

A Retail Advisor will be happy to assist you further. Thank you!

Anonymous
map-marker Ogden, Utah

*** for service

Problems with cupboards falling off moldings falling off sink leaking Problems with lighting problems with hallway door not closing Fridge not working for 2 and a 1/2 months send's code LI DOWe've had the service check out multiple multiple timesHad to throw away groceries 3 different times response from Dutchman when not their problems they say that the groceries are not coveredThe lady I spoke to was an ***
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Whitney B Tay

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Verified Reviewer

Water issues

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Dutchmen - Water issues
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I am so upset and disappointed! We purchased our 2020 dutchman kodiak in February.

And we're not able to use it until April. The first trip out every shelf broke in the pantry, the living room couch was broken and we noticed a water leak in the bathroom floor. We took it back to dealer to work on who had it for 3 weeks. We were told that there was no water issues..

My husband has cancer so we were not able to use our camper again until this week. Bring it to the campground and the water leak in bathroom is horrible! There is a line under the sink we can see dripping and the drain under the shower is broken leaking everything all over the floor. We then start using the outdoor sink that that drain is broken and leaking into the camper and back bunk room.

Now I am on a 2 week camping trip and can not use water in my camper..

there are so many other little things that have broken like ends of most of the shelving that I am just devastated that we bought a new camper so we could spend more time camping and less time worrying about the camper and this has been the total opposite..

now the walls are peeling where the water has been leaking... Completely unsatisfied with my dutchman kodiak

We will take this back to dealership next week.

View full review
Loss:
$35000
Pros:
  • Interior layout
Cons:
  • Workmanship of product
  • Quality
  • Warranty

Preferred solution: Full refund

User's recommendation: Run!!!

2 comments
KeystoneRV1

Dutchmen RV recently reviewed your post. In an attempt to review all details, please contact us directly with the last 8 digits of your VIN, and your contact information at 1-86*-425-4369 Monday through Thursday 8 am-5 pm & Fridays 8 am-4 pm, all times EST.

A Retail Advisor will be happy to assist you further. Thank you!

Guest
reply icon Replying to comment of KeystoneRV1

They won’t resolve anything.

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Carrie B Ysx

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Verified Reviewer
| map-marker Concord, Indiana

Toy hauler ramp door failed

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Dutchmen - Toy hauler ramp door failed
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We came home the middle of October and as we were unloading one of the motorcycles the ramp door began to break. Luckily we were able to get the motorcycle out and no one was hurt in the process.

Unfortunately, the interior framework of the ramp door collapsed and now the fiberglass is bulged and cracked on the outside and the rubber interior part of the door has sunken. It appears that the framework broke! Somehow water got inside and rotted out the framework causing the failure. We have been dealing with our dealership, a factory rep and a Morryde rep trying to get a resolution.

My husband is currently on his way (7 hrs one way) to Morryde for them to inspect and determine responsibility. Our insurance has already denied it due to failure not being caused by an outside incident (i.e. accident). I don't understand how Dutchman cant/wont cover this sort of failure for a two-year-old trailer that is used a few times a year.

We can't use the toy hauler for its intended purpose with the ramp for broken. Obviously this didn't just occur on our last trip; it just finally failed!

View full review
Loss:
$4000
Pros:
  • Storage
  • Value
  • Floor plan and openness
Cons:
  • Ramp door failure

Preferred solution: Let the company propose a solution

User's recommendation: Make sure your warranty covers EVERYTHING

Dyann K

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Verified Reviewer

Pissed

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Trailers header was put together with pieces...and large staples to hold wood together..due to this both slides out of square...roof needed to be relifted ..shower enclosure cracked..most moulding and trim on one slide all loose and hanging...led light strip outside unattached in many places..kitchen pipes kinked and leaking out on floor..decals all bubbled..floor cut from uneven slide coming in..bedroom wall bowed ....slide wouldnt go all the way in. Considered manufacturing defect . Dutchman will not replace only repair....its a nightmare they dont want to listen
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Preferred solution: Compensation and extended warranty for my sub standard trailer

User's recommendation: Beware of what you buy

Kevin R Wbf

Bad workmanship

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Bought new 2019 Aerolite,Could not get the heat to work and the electric kept tripping out.The inside trim work fell off around the slide outs.There is a soft spot on the bedroom floor which has had no water damage.Paid for extended warranty but dealer I purchased it from will not honour it.In order to sell it the floor will need to be fixed but no dealers I have spoken to will honour it.
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Preferred solution: Let the company propose a solution

User's recommendation: Do not buy

robert m Vns

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Verified Reviewer

Garbage tires, Chinese cherry bombs, beware

Have a 5th wheel Astoria Platinum, less then 500 miles on tires 1st blowout 65mph on fairly hot summer day on major interstate, 2nd blowout at 45mph 67* out, all tires recommended 80psi. Not fun for a 72 yr old guy changing tires due to 2hr service wait. Why would you cheap out and put these Chinese Bombs on to save a few bucks. Needless to say upgraded to a major brand load rang F for a thousand $. Would have gladly paid a few bucks more for better tires instead of dealing with all the hassle. Wake up use better tires instead of cheaping out, probably lost my business next time around
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Loss:
$1000

Preferred solution: Let the company propose a solution

Anthony D Pns

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Verified Reviewer

Responding to the feedback

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Noticed very cold and generic response you get from Keystone the reply is the same for everyone. Like I said the first time very poor customer service
View full review
Loss:
$2000
Pros:
  • Very attractive
  • Good layout
Cons:
  • How so much had to be fixed
  • Very poor workmanship and qualty controll

Preferred solution: Let the company propose a solution

User's recommendation: As far as warranty work if you didn't buy it is that particular dealership you can wait forever and Keystone will do nothing to help you

Tony W Soy

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

My RV has had electrical issues

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All issues were supposed to be fix upon receiving RV

Shower glass holder broke

Molding split

Vaccum doesn't work

Outside lights don't work

Dining room speaker don't work

View full review
Loss:
$5827
Pros:
  • Looks good
Cons:
  • Slide system
  • Poor quality
  • Service and quality are poor

Preferred solution: Fix the issues of my new RV

User's recommendation: Never buy new RV or trust gander RV services

1 comment
KeystoneRV1

Keystone RV recently reviewed your post. In an attempt to review all details, please contact us directly with the last 8 digits of your VIN, and your contact information at 1-86*-425-4369 Monday through Thursday 8 am-5 pm & Fridays 8 am-4 pm, all times EST.

You may also email us at ownerrelations@keystonerv.com or utilize our online chat feature at https://www.keystonerv.com/owners/ and scroll down to the bottom of the page and click on the live chat feature to the right.

A Retail Advisor will be happy to assist you further. Thank you!

Anonymous

Worst costumer service ever

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I bought a new Dutchman RV and less than 6 months I'm having issue after issue I call the company and dealers and seems like no one care, costumer services is awful Cindy or Candy whatever her name is NOT PROFESSIONAL doesn't help at all... Dutchman you'll work is because we buy ya trailers so please work on taking care of your costumers or do them right, so we don't have to contact you, because calling your RUDE staff company believe me is not on my top list.

View full review
Pros:
  • Look

User's recommendation: Stay away from DUTCHMAN!!

2 comments
KeystoneRV1

Dutchmen RV recently reviewed your post. In an attempt to review all details, please contact us directly with the last 8 digits of your VIN, and your contact information at 1-86*-425-4369 Monday through Thursday 8 am-5 pm & Fridays 8 am-4 pm, all times EST.

You may also email us at ownerrelations@keystonerv.com or utilize our online chat feature at https://www.keystonerv.com/owners/ and scroll down to the bottom of the page and click on the live chat feature to the right.

A Retail Advisor will be happy to assist you further. Thank you!

KeystoneRV1

Dutchmen RV recently reviewed your post. We are sorry that you have had this experience with our Customer Service.

Unfortunately, we are unable to look up your unit information to review this further. In an attempt to review all details, please contact us directly with the last 8 digits of your VIN, and your contact information at 1-86*-425-4369 Monday through Thursday 8 am-5 pm & Fridays 8 am-4 pm, all times EST, and please note that you are referencing a request for contact through social media. You may also email us at ownerrelations@keystonerv.com or utilize our online chat feature at https://www.keystonerv.com/owners/ and scroll down to the bottom of the page and click on the live chat feature to the right.

A Retail Advisor will be happy to assist you further. Thank you.

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Jason W Unj

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Verified Reviewer

Major living inconvenience

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February 2020, went to camping world and purchased a 2020 Dutchmen Voltage 4135 41ft. Toy hauler Plan was to buy something I could live in, while building a house. Day 1, pulled it off the lot, got home and noticed Nor cold fridge beeping, Wouldn't stop unless propped something up against door. Fast-forward 6 months, (now August) I've taken back to camping world 2 or 3 X's now, where they keep it 3 to 4 weeks at a time. Major inconvenience when living out of something 4 days a week. Fridge no longer works at all, digital screen for loading off loading is blank, rear lift bed keeps collapsing, mattress in master we noticed was a used mattress first weekend we had it, generator shuts off due to low oil pressure after already being serviced 2 or 3 times. A/C trips in garage regularly after paying to have all 3 serviced, oven igniter rarely works, both pole speakers for outdoor TV/ stereo stopped working after using 2 X's, There are also noticeable and esthetically unpleasant bind areas of the side paneling and trim, over both sides of the triple axles. Generator is undersized for the total power demand, (cannot run all 3 A/Cs and turn on microwave or coffee maker) live in AZ, so yes 110degrees average this summer requires all 3 A/Cs that barely keep up. In which, I can be a little understanding to. Self leveling repeated turns off. Backslash tile falls regularly... this they finally seemed to fix. Actually dealing with Camping World is a whole other story!! I've had this coach in my possession a total of 3, maybe 4 months and all this already happening. Constantly returning or talking to camping world and almost nothing is ever actually fixed. I could go on, but I'm just getting more upset as I'I'm telling my experience.
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Pros:
  • Price was decent for the size
Cons:
  • Willingness to fix issues with new product
  • Quality issues from the factory and lack of warranty coverage
  • Customer service and warranty

Preferred solution: Let the company propose a solution

User's recommendation: #1 Take your time! Research dealers and warranties. Watch YouTube videos , both Tips on purchasing and RVing in general. Lots of good info!

2 comments
KeystoneRV1

Good morning Jason, we are sorry to hear this has been your experience. We were able to locate your unit information, and have sent a request for Customer contact to a member of Management in our Owner Relations Department.

They will contact you at the phone number listed on your file. Thank you.

Guest
reply icon Replying to comment of KeystoneRV1

Dutchman will never do what’s right. Just get an attorney and sue them under lemon law.

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