Dutchmen
Reviews and Complaints
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Verified ReviewerSo many problems
- Floor plan and openness
- Very poor
- Service and quality are poor
Preferred solution: Let the company propose a solution
Used one time, fell apart before we ever even went camping!
Bought in March, Covid hit, and we finally made reservations for July to go camping. Water pump doesn't work, noticed the fireplace crooked by about 2-3 inches, fridge door falling apart, light switch doesn't work, railing going outside on steps broke in my hand and I fell down steps to the ground.....did I mention I only weight 140 lbs??
Strips behind the awning, covering the electrical, fell out and the release cord for the $3500 installed Anderson hitch broke. What the heck? Its been in the shop with one service person working on all campers. I don't see using the camper anytime soon in the future.
Sad to pay over $50,000 for something that falls apart with poor workmanship. We had an old camper that that was built so much better that we sold to buy this one.....wish I could go back in time!!! I gave low review because of getting to use my camper.
Would have been a great value for my money if I was using and didn't have all these problems. That's no value and you should have better service to fix all the problems that your manufacturer screws up and doesn't care about the buyer, just the money we waste buying your cheap product.
Preferred solution: Let the company propose a solution
User's recommendation: Look for older well built ones
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Verified Reviewer | Opp, AlabamaLack of support by the company
Preferred solution: When my RV needs repair/replacement parts, I want OEM parts, not aftermarket junk.
User's recommendation: Stay away from DUTCHMAN,
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThe list is long
Where to start? First, at our destination on the first trip I noticed one of the dump valves was on the ground.
When I looked under the camper I found 2 of the 3 dump valves were anchored to the frame with zip ties to the bolts that should have been anchoring the valves. When we returned from that first trip my wife saw a wire hanging from the roof and I discovered that the antenna was gone. Thinking I may have hit something I replaced it only to have it disappear again. This time between destinations so I know I didn't hit anything.
Next, while doing the dishes one trip my wife noticed water on the floor and I found that the drain had become unattached because there was nothing to support it. Driving down the road just shook it loose. Than when we got to one destination we found the recliners in the curbside slide in the middle of the floor and the trim from the bottom of the slide on the floor. They were not anchored.
Other defects include: microwave came unplugged and there is no access to the plug without removing the oven, almost all of the cabinet and drawer handles were loose and or misaligned, many of the drawer slide screws were stripped which we discovered when one of the drawers fell out, there were staples just sticking out of the ceiling, the gas line from the outdoor kitchen stove was to short if the stove was locked in position, loose spots in the floor, trim falling out and nail heads exposed, and to top it off, we already had a tire fly apart.
This is a 2019 Atlas that we purchased in June that has already spent 3 months at camping world. We have been RVers for over 30 years and have never been close to being this disappointed in a product.
- Good layout
- Very attractive
- Very poor workmanship and qualty controll
Preferred solution: Let the company propose a solution
User's recommendation: Do not ever buy!!!
Poor quality
- Interior layout
- Looks good
- Price was decent for the size
- Poorly made product
- Willingness to fix issues with new product
- Warranty work takes forever to approve
Preferred solution: warranty the defect instead of claiming as damage when it is clearly not damage
User's recommendation: i wouldnt go dutchman
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Verified Reviewer | Elkhart, IndianaVery poor customer service
Called With some issues on my 2020 Dutchmen and my phone representative was a young lady named Sarah who is very rude with short answers and ultimately hung up on me interesting for a supervisor. Very disappointed in spending spending $80,000 for my 5th wheel camper
Preferred solution: Apology
User's recommendation: Do your research a place in your area that will do the warranty work it is very hard find it in my area
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Elkhart, IndianaVery poor customer service
Never received a call back or apology or even a game plan to solve all the issues with my new RV. Apparently everyone I spoke to said they were in the same Situation with this type of trailer everyone is very unhappy
- Floorplan
- Outdoor refrigerator
- Indoor and outdoor speakers
- Customer service and warranty
- Very poor
Preferred solution: Apology
User's recommendation: Go elsewhere if you're looking for a good customer service
Massive repairs in first month
- Quality of appliances
Preferred solution: Would like reimbursement for all of our trips back to the dealer up in less then 3 weeks.
User's recommendation: Don’t buy a Coleman Trailer.
Water damage due to manufacture defect
Preferred solution: Let the company propose a solution
I have a Kodiak that we purchased last year. We have been trying to get our table fixed since then. It is crocked by about 2 inches and we can't use it. Could I please get some help from yopu.
- Large pass through storage
- Outdoor kitch
- Quality of appliances
Preferred solution: Deliver product or service ordered
User's recommendation: Be careful with your buying from this dealer.
Coleman Frame issue
After multiple new GM's and service employees ( Almost every time I went in to check the status of my unit in service, someone else was at the counter) and the problems poorly addressed, it is now out of warranty. Finally was able to trade it in because of the pandemic...
Update July 2020: Camping World called mid November 2019 and told me to pick unit up. By this time it was cold and some light snow.
Brought it home, but couldn't verify repairs. Spring of 2020 put slide out and found metal shavings on the rear floor and sealer oozing...
First season wasted. Back in service June of 2019. Been at Camping World for over 4 months. Second season now wasted.
they are deciding what do do with crooked front tongue problem. Front tongue jack sits at an angle and tongue is visibly bent upward. Complained about frame the first day we bought it. They spray painted it and said it was normal.
Seems I also got a unit with frame flex issues.
We also have had a list of other things falling off or apart, but the frame is the worst problem. Not happy with the 3 year structural warranty they claim to have.
- Name recognition
- Warranty
- Workmanship
- Quality
Preferred solution: Let the company propose a solution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefrigerator not working after only ten uses since purchased
- Floor plan
- Floor plan and openness
- Poor finish carpentry work and very messy electrical
Preferred solution: Send me the parts for replacement so I can stop calling Camping World
User's recommendation: Take a good look at how well it is assembled before purchasing I’ve had to re fasten many pieces of trim and moldings ,
If your camper has the cable slideouts,don't buy it
Preferred solution: Let the company propose a solution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBeware of the laminated lightweight flooring. Will not hold up. Ours is a 2017 that's only been used a dozen weekends...So far they are offering no assistance to get this manufacturer defect resolved.
- Willingness to fix issues with new product
Preferred solution: Let the company propose a solution
2 year old Aspen Trail rotten and molded wall
- Interior layout
- Quality issues from the factory and lack of warranty coverage
Preferred solution: Let the company propose a solution
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