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New Reviewer

Need a phone number to order a part for the company generator.

Good Morning, Our company needs a part for the company generator. Thank you for your time and assistance with this matter. Best Regards, Catherine Bertussi Bertussi Contracting inc.
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ID
#3201544 Review #3201544 is a subjective opinion of poster.
Location
New Milford, New Jersey
Preferred solution
Our company needs a part for the company generator.
New Reviewer

Terrible service. Have been on the phone on hold for over an hour. Generator came with missing parts to wheel kit and cannot get through to anyone.

Generator came in with missing parts to the wheel kit. I have been on hold for over an hour now. Ordered the generator from Home Depot and they told me I had to call Duramax. I have called customer service and have tried every extension and no success.

User's recommendation: I would not recommend this product if you cannot get a hold of anyone to help you.

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ID
#3007087 Review #3007087 is a subjective opinion of poster.
Preferred solution
A complete wheel kit for my XP5500EH generator.
New Reviewer

Not satisfied !! with service!!

Generator won't run on gas only propane !! I 've been waiting for service to send me a switch which they think is the problem ,but I never received the switch. I want to return the generator !!these generators !!

User's recommendation: Don't buy !! Ken Gerdes 504-710-****.

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ID
#2931515 Review #2931515 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution

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Verified Reviewer
New Reviewer

No service and no communications

durostar ds4850eh generator is faulty for 220 ac voltage, gauge shows 220vac and output at load is 358vac which causes issues with the loads and internal damage to same. sent various emails and tried calling for over a week and no response. need something done or repaired to be able to use.

User's recommendation: not as yet.

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ID
#2917011 Review #2917011 is a subjective opinion of poster.
Pros
  • It worked fine on 115vac
Cons
  • No customer service or communications
Preferred solution
reoaired so i can used equipment

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Verified Reviewer
New Reviewer

Wont start

Have XP 15000. Brand new, paid $3k - will not start. Called support and have to take to a service center to fix it. The thing weighs ~300lbs - not an easy ask. In the mean time, a tropical storm is forecast and I have no generator. Will NEVER buy another Duromax product.

User's recommendation: Stay away from Duromax; Purchase a Generac or Honda instead.

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ID
#2794627 Review #2794627 is a subjective opinion of poster.
Pros
  • Verstility of it being gas or lpg
  • Dual fuel with electric start
Cons
  • Elect start does not work nor reach the company
  • Wont start
Loss
$3000
Preferred solution
Full refund

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