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Duro Med Industries

Duro Med Industries Reviews

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Duro Med Industries Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

AI insights based on reviews
Rating Distribution

2.2 star rating based on 6 customer reviews. Consumers are mostly dissatisfied and report difficulty contacting the company.

Key Takeaways for Future Customers

  • Check Duro Med Industries reviews before buying from Amazon or other sellers.
  • Document items on arrival; take photos of boxes and parts.
  • Expect limited direct customer service and possible delays with refunds.

Negative Feedback / Risk Areas

  • Multiple customer complaints about unreachable customer service and disconnected numbers.
  • Reports of unauthorized billing charges and sketchy refund attempts.
  • Product reliability issues and defective items on delivery.

Positive Feedback

Some buyers note good products and product availability through Amazon.

View full overview ›

Media from reviews

Duro Med Industries - Need to know if extra sleeve for the toilet is included
Duro Med Industries - Need to know if extra sleeve for the toilet is included - Image 2Duro Med Industries - Need to know if extra sleeve for the toilet is includedDuro Med Industries - Need to know if extra sleeve for the toilet is included - Image 2Duro Med Industries - Need to know if extra sleeve for the toilet is included - Image 3Duro Med Industries - Poor quality product.Duro Med Industries - Poor quality product. - Image 2
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Show reviews that mention
credit card toilet voucher card commode sleeve credit personal info extra sleeve info
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Laurie B Jlk

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Augusta, Georgia

Need to know if extra sleeve for the toilet is included

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Contacted the company first

The reviewer tried to contact the company before posting this review.

AI Highlights
  • - Bought a commode on Amazon; unused, I checked box; return window closed; paperwork named DMI, but it wasn't; a $29.99 unauthorized charge appeared.
Duro Med Industries - Need to know if extra sleeve for the toilet is included
Duro Med Industries - Need to know if extra sleeve for the toilet is included - Image 2

I purchased a commode from them via Amazon. It was never used, and I wanted to make sure everything was included in the box.

Amazon said I was out of the return window. I contacted, I thought, DMI according to the paperwork in the box. It was not DMI, and they proceeded to offer a free $100 voucher but needed my last 4 numbers of my credit card. Nope.

All of a sudden, there's a $29.99 unauthorized charge on my credit card, even though I didn't give it to them. That's scary.

Loss:
$74
Pros:
  • Good product purchased through amazon
Cons:
  • No customer service and the number was changed to a sketchy company soliciting my credit card information

Preferred solution: Full refund

User's recommendation: The product is good but the number associated with them is a scam. I now have a fraudulent charge on my credit card.

View full review
Laurie B Onh

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Augusta, Georgia

Need to know if extra sleeve for the toilet is included

AI Highlights
  • - Cannot reach DMI; the certificate's support number is outdated.
  • - Line asks for credit card details for a $100 voucher and splash guard info.
Duro Med Industries - Need to know if extra sleeve for the toilet is included
Duro Med Industries - Need to know if extra sleeve for the toilet is included - Image 2
Duro Med Industries - Need to know if extra sleeve for the toilet is included - Image 3

I can't contact anyone at DMI, and the customer service number on the certificate that came with the commode has changed. The company that does answer has no idea what I'm talking about and is trying to give me a free $100 voucher but needs my credit card information!

I just wanted to know if the commode came with a splash guard.

I have two different commodes here and just needed to verify it. Absolutely ridiculous.

Pros:
  • Good product purchased through amazon
Cons:
  • No customer service and the number was changed to a sketchy company soliciting my credit card information

Preferred solution: I just needed to know if it came with a splash guard as I was putting it back in the box. It was never used and I wanted to list it on fb marketplace. That’s all

User's recommendation: Take pics of items in the box.

View full review
Anonymous
map-marker Hasbrouck Heights, New Jersey

Mini bike exerciser came with a defective monitior and could'nt get any assistance in the help department,a bunch of scam artists trying to get my personal info.

Stop trying to get my personal info instead of correcting the problem.scam artists would'nt take care of my concern without my personal info.then they hung up the phone.Better business complaint.

User's recommendation: Don't call their service department,a bunch of scammers.

View full review
Priscilla W Tfg

Defective bike

Contacted the company first

The reviewer tried to contact the company before posting this review.

AI Highlights
  • - The insurer sent three DMI exercise bikes, all defective.
  • - All numbers for the company are out of service.
  • - Now the insurer is sending another bike.
Original review updated Mar 15, 2024

I was sent three exercise bikes separately by my insurance company that were made by DMI. All three are defective.

Every number associated with this company is no longer in service. I am very frustrated about this situation .

Now my insurance is sending me yet another one that I am sure will also be defective . Do not purchase the mini exercise bike.

Cons:
  • No way to contact the company

Preferred solution: I would like to get a mini exercise bike that is not defective.

User's recommendation: Do not purchase the mini exercise bike from Duro Med Industries.

View full review
Jack W Kxg

Inhappy with product

Contacted the company first

The reviewer tried to contact the company before posting this review.

I wanted return an oversized commode which I purchased through home depot and was unable to this large size so we decided to return it and get a refund. Your system to confusing for me. Thanks

Loss:
$234
Pros:
  • I think i like the company
Cons:
  • Your system to complicated t get help

Preferred solution: Full refund

User's recommendation: None at this monent

View full review
Mahlet Ktf

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Bed side potty bucket

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Contacted the company first

The reviewer tried to contact the company before posting this review.

When I called the 2 numbers listed on your website, they both had been disconnected so I got nowhere with you

User's recommendation: Not happening

View full review
Jean C Nug

Product I bought was broken when I received it from Amazon.

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Contacted the company first

The reviewer tried to contact the company before posting this review.

AI Highlights
  • - Was never able to talk with anyone about my issue.
  • - Received a damaged product.
  • - The phone number on the paperwork wasn't the company's number.

Was never able to talk with anyone about my issue.Received a product that was damaged and the phone number on the enclosed paperwork wasn't the cpanies number.If product is damaged you'll have a big problem.

Loss:
$70
Pros:
  • Availability of products
Cons:
  • Unable to resolve product issues

Preferred solution: Let the company propose a solution

User's recommendation: If the product is damaged you will have a big problem.

View full review
Inci A Fsw

Further understanding of product assembly & parts

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Contacted the company first

The reviewer tried to contact the company before posting this review.

I called the number, generated by this site, when my call was connected a message stead the contact number is not in service.

Preferred solution: Let the company propose a solution

View full review
Anonymous
map-marker Brooklyn, New York

Further understanding of product assembly & parts

Pretty much nothing has happened at this point. I still have no true contact number for this company.

View full review
Anonymous

Need help attaching a basket to a rollatoe

yes I still can not put the basket on the directions are awful I need help with it if someone can contact me that would be great .

View full review
Anonymous
map-marker Rochester, New York

Have a question

Need help with putting on a basket on a roller scooter directions are not clear on how to put it on.

View full review
Marc W Edk
map-marker Ontario, Ohio

How to get the foam rubber cane handle on!

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Contacted the company first

The reviewer tried to contact the company before posting this review.

I bought a Hypalon Foam Handgrip and cannot get it on my aluminum cane! How do I get it on!? Please help me!!!

Loss:
$4

Preferred solution: Let the company propose a solution

View full review
James J Tqy

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Poor quality product.

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AI Highlights
  • - Foam breaks down; cushions shrink.
  • - Center stitches separate.
  • - I bought 20+ cushions, spent $500.
  • - Many reviews report the same issue.
Duro Med Industries - Poor quality product.
Duro Med Industries - Poor quality product. - Image 2

The Duro-Meds toilet seat cushions you manufacture are of very poor quality and seems like you have no intentions of fixing it. I have bought over 20 of these cushions and they are all the same.

The foam you use is so cheap it breaks down loosing its thickness in no time at all. A 2 inch cushion becomes a 1 inch cushion and the 4 inch becomes less then 2 inches thick. Then the Center stitch starts to seperate and come apart. I have seen so many reviews who complain about the samething yet you do nothing about it because it sells more cushions.

So I figure I've spent over $500.00 in cushions.

The easiest thing for me to would be to have Amazon replace it once a month because that's about all they last. You would think a company of your caliber would sell a better product then this.

Preferred solution: Let the company propose a solution

User's recommendation: Memory foam would easily solve the problem and not use a cotton thread.

View full review
Anonymous
map-marker Dallas, Texas

Duromed flannel/rubber sheeting # 560-****-****

AI Highlights
  • - Duro Med flannel/rubber waterproof sheeting is inferior.
  • - Washed cold/gentle; curled and thinned; for bedsores on a bedridden husband with cancer.

We received a gift box with numerous items ordered by my dtr in law in Co. The Duro Med flannel/rubber waterproof sheeting is very inferior.

It comes nicely packaged with the pretty pixs of the diamonds on the pillow cases. I washed the product prior to use in cold/gentle cycle and hung to dry. All four sides curled and the flannel became as thin as paper. I do not understand why a company would produce and/or ship such an inferior product.

My husband has cancer and is pretty much bed ridden. These were ordered from your company to help alleviate any bedsores.

Loss:
$40
View full review

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