New Reviewer

Poor customer contact

Told by the business manager at Durango Motor Company that a welcome package would come from Kia finance. Didn't receive anything in month; so I called Durango and they told me to call a Kia number, which I did and the person on the phone from Kia said it would be 5 to 7 working days before I got my welcome package. I don't have an account number yet, so if I hadn't kept on top of it; it could have caused me to make a late payment.

User's recommendation: Don't believe a word a car company has to say. Only rely on your self.

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ID
#2318978 Review #2318978 is a subjective opinion of poster.
Cons
  • Poor customer service
Preferred solution
Let the company propose a solution

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