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Terrible customer service in Dufresne

Dufresne Furniture - Terrible customer service in Dufresne
Worst furniture store we have ever done business with. Save your sanity and shop absolutely anywhere else. In May we bought a living room set of leather furniture: sofa, loveseat, chair. Spent$13K. Order was delivered at the end of September. Chair and sofa from the day one has a manufacturing damage. We went to the store on Alice Ave and showed a photo of this damages.They said, no problem, its easy to fix. Technician will come to your house and will repair. Since then they play a game with us. They make an appointment for technician and then prior 1 day they cancel due to illness of technician. Since October 1 they canceled 8 appointments. And we understood, nobody is going to come and repair. They just wait when our 1 year warranty will expire. What a waste of money and time to buy Palliser furniture in Dufresne store. Literally never had such terrible customer service in my whole life. User's recommendation: Never buy Palliser furniture in Dufresne store
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ID
#4354594 Review #4354594 is a subjective opinion of poster.
Loss
$900
Preferred solution
Price reduction

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

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New Reviewer

Furniture has manufactured damages which the store does not want to fix repair with the existing warranty.