Tetyana R

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Terrible customer service in Dufresne

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Dufresne Furniture - Terrible customer service in Dufresne

Worst furniture store we have ever done business with. Save your sanity and shop absolutely anywhere else.

In May we bought a living room set of leather furniture: sofa, loveseat, chair. Spent$13K. Order was delivered at the end of September. Chair and sofa from the day one has a manufacturing damage.

We went to the store on Alice Ave and showed a photo of this damages.They said, no problem, its easy to fix. Technician will come to your house and will repair. Since then they play a game with us. They make an appointment for technician and then prior 1 day they cancel due to illness of technician.

Since October 1 they canceled 8 appointments. And we understood, nobody is going to come and repair. They just wait when our 1 year warranty will expire.

What a waste of money and time to buy Palliser furniture in Dufresne store. Literally never had such terrible customer service in my whole life.

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Loss:
$900

Preferred solution: Price reduction

User's recommendation: Never buy Palliser furniture in Dufresne store

Tetyana R

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Winnipeg, Manitoba

Furniture has manufactured damages which the store does not want to fix repair with the existing warranty.

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Dufresne Furniture - Furniture has manufactured damages which the store does not want to...
Dufresne Furniture - Furniture has manufactured damages which the store does... - Image 2

Worst furniture store we have ever done business with. Save your sanity and shop absolutely anywhere else.

We bought a living room set of leather furniture. Spent $13K. Order was delivered at the end of September. Chair and sofa from the day one has a manufacture damage.We went to the store on Ellice Ave showed photos of damage and asked to fix it.

They said no problem. Technician will come to your house and fix. Since October 1, 2022 they playing a game with us. They make an appointment with us prior one day cancel.

During this 5 months they canceled already 8 appointments due to illness of technician. And we understood nobody is going to come and repair. They just waited when our warranty will expire in one year. Do not buy Palliser products in Dufresne store.

This is terrible company and store.

Literally never had such terrible customer service in my whole life. What a waste of money and time.

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User's recommendation: Never go to this store to buy anything

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