New Reviewer

Don"t hire

hired them in Nov, 2017 to clean ducts in a townhouse we had just moved into. We left for the winter in Jan. so house was unoccupied until our return in May. Filter was extremely dirty, changed it and 3 weeks later, it was dirty again, 3weeks later same story finally had another company come out and check our ductwork. They put a camera in the vents and actually showed me how much debris was still in the ducts. We have no pets and are non-smokers. Duct Dogs even showed us a bag of dirt and dust bunnies that the said came from our vents but all the used to clean was a shop vac. Do not waste time and money with them
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ID
#1330264 Review #1330264 is a subjective opinion of poster.
Location
Minneapolis, Minnesota
Service
Duct Dogs Air Duct Cleaning Service
Reason of review
Bad quality
Loss
$200
Preferred solution
Full refund

Duct Dogs Air Duct Cleaning Review

1.0
Bought a Groupon for these guys to clean my air ducts in Minneapolis. the first appointment was canceled due to problems with their van. They said the brakes were not working. Had to reschedule for a week later. They were over 2 hours late and then told me it would be an additional $300 to do the cleaning. I sent them away.
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ID
#800573 Review #800573 is a subjective opinion of poster.
Location
Minneapolis, Minnesota
Reason of review
Pricing issue

They don't Show Up

1.0
Our first appointment was cancelled because "the van broke down". On the second re-scheduled appointment, they never showed up. I called and reported the no show and they said "they did and no one came to the door". We just had 5 inches of new snow the prior evening and guess what, no tire tracks in our drive way. Just plain bad business.I would rather pay more and support a local company. So, with this said, I would be aware of Duct Dawgs because I feel they are lazy and what kind of quality can you expect with that?
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ID
#575076 Review #575076 is a subjective opinion of poster.
Location
Shoreview, Minnesota
Reason of review
Poor customer service

Duct Dawgs of NJ Dogs Me

I called the Duct Dawgs of NJ for a vent cleaning of my home plus a dryer vent cleaning, too. I learned of the business through a ValuePac advertisement in the mail. The cleaning was scheduled for 11/4/13 at 12pm. Nobody called to confirm the service call and no one arrived to my home. I called them at 12:30 to make sure someone was coming, and the receptionist assured me they will come since there is a 2 hour time window. I then called at 2:30 to complain about the no-show. The receptionist said someone will call me back once they investigate the reason for the absence. About 1 hour later I got a call apologizing for the problem. Apparently the main cleaning took ill. Another appointment was scheduled for 11/08/13 at 2pm. Once again, no one came and no one called. I called Duct Dawgs at 2:10pm to vent my frustration. I was told by the receptionist, Chan, that my call to a supervisor would be made high priority and he assured me of a return call. As of 11/09/13 in the evening, nobody has contacted me. Stay away from this company. They are unprofessional and they do not keep their word. Spend a few bucks more to another business who will stand behind their reputation as a dependable responsible company.
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1 comment
#1045980

My first schedule, duct dogs showed up with no technican to do the work. We received an estimate and scheduled a date.

On the scheduled date, 10 minute before, we received a phone call that the technicin had a family emergency.

We reschedule for the following week and they did not show up or called. This company should not service anyone.

Reply
0 0
ID
#456879 Review #456879 is a subjective opinion of poster.
Location
Sussex, New Jersey

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