Very Unhappy With Ducktoes Computer Services Calgary!
The computer which I had repaired by Duck Toes is still not working correctly after two visits to the store! The events are as follows: 1. During the first visit the technician installed a new power supply. 2. After I got the computer home I stared hearing a loud humming noise which would come and go so I called Duck Toes to say that the computer was humming and I felt it was from the new power supply as it had never hummed before. 3. I took it back to the store and the technician looked at it and thought it was the graphics card humming (even though I thought it was the power supply) and he installed a new graphics card. It seemed ok when he first installed it so I took it home. 4. The computer began humming again shortly after I took it home and I called Duck Toes to let them know but the technician was very rude to me and hung the phone up on me! 5. The computer is still humming (at times very loudly) and the graphics driver keeps failing and then recovering. This computer is not repaired and I do not believe I needed a new graphics card. I still feel the problem is with the power supply unit installed and question the quality of it and if it is compatible with my dell computer. I am copying this letter to Consumer Services Department, Alberta Government for their information. I would like a qualified technician to replace the power supply with a quality one and replace my old graphics card as I do not think it is related to the humming problem. I would also like a refund for the second graphics card as it did not solve the problem and in fact has created another problem. If my computer does not get fixed right soon I'll be filing a complaint with the Better Business Bureau!
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