Duck Covers
Duck Covers Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.5 star rating based on 5 customer reviews; consumers are mostly dissatisfied. Rating distribution shows about 63% unfavorable and 13% positive. Price level reported as medium.
Positive Feedback
The covers looked good for a season and some customers liked the product appearance and fit initially.
Negative Feedback / Risk Areas
- Frequent reports of covers ripping within months and material failure.
- Poor customer service with unanswered phones and difficulty getting exchanges or refunds.
- Wrong colors, missing parts, discontinued custom orders and unclear warranty or return turnaround.
Key Takeaways for Future Customers
- Check Duck Covers reviews and confirm warranty and refund policies before buying.
- Expect limited color choices and verify parts; be prepared for possible contact issues with customer service.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.5 star rating based on 5 customer reviews; consumers are mostly dissatisfied. Rating distribution shows about 63% unfavorable and 13% positive. Price level reported as medium.
Positive Feedback
The covers looked good for a season and some customers liked the product appearance and fit initially.
Negative Feedback / Risk Areas
- Frequent reports of covers ripping within months and material failure.
- Poor customer service with unanswered phones and difficulty getting exchanges or refunds.
- Wrong colors, missing parts, discontinued custom orders and unclear warranty or return turnaround.
Key Takeaways for Future Customers
- Check Duck Covers reviews and confirm warranty and refund policies before buying.
- Expect limited color choices and verify parts; be prepared for possible contact issues with customer service.
Media from reviews
Tired of being ignored?
Saint Louis, Missouri
Your online is not helping me
You got bought out, and you no longer have custom orders. So you are worthless to me! Your website is nonexistent.
- No longer custom cover
Preferred solution: Apology
User's recommendation: Go to Amazon
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Birmingham, England
The cover ripped after two months. Normally last me a year.
Bought a duck cover two months ago and has already started ripping. They have all lasted at least a year from the covers. I seriously believe I have a defective cover.
- Started ripping after only two months very soon after you bye
Preferred solution: Full refund
User's recommendation: Horrible customer service cannot get a hold of anyone
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy duck cover no one answered the phone and I could not leave a message to find out about my issue
First off answer the damn phone second have some customer service so they can at least have our issues addressed bad PR on your part
User's recommendation: Find a company that will stand by their product and answer their phone and deal with your situation
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWarranty
Im not a pissed customer. Lol I just have a question about the warranty.
I bought my covers in 2023 and they all have a rip or a weathered hole of some kind, that is about to rip. I see you have a two year warranty. is that why you have it? Do they only last about two years?
Wondering if you have something that is more weatherproof. I love the covers but dont love buying them every two years.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSplit patio cover
No one answered the phone after 10 minutes
I would like a replacement for a split cover
It is under a loggia and only used January thru March during our rainey period
User's recommendation: I guess keep trying
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWrong color
I specifically asked if the cover that I initially bought comes in a different color, and I got no response from anyone. I returned the item because of no response.
I ordered a patio sofa cover and was wondering if it comes in the charcoal gray color other than the brown beige color that you have on Amazon?
- Need more choice of colors for your sofa covers
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUnsatisfied
you shouldn't discontinue an item (DD3684) and still advertise its availability on several websites. Very bad business practise
Park Ridge, New Jersey
Missing the pole
I was not able to reach anyone to cover who could satisfy the missing part. The only thing they could tell me was call Amazon. There are many covers from other companies, so I am done with duck cover Nice product really terrible Customer Service you cant even talk to anybody
User's recommendation: Do not Expect help with a problem
Park Ridge, New Jersey
Missing the pole
I Purchased to New umbrella covers. Only one had the plastic pole which is needed to put the cover on the umbrella. I was trying to find out how to get the missing Plastic pole
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFailed product
Less than 2 years old. Product material has failed.
First small cracks, then large rips.
Cannot locate the product tag.
Was a 79" couch cover. Also, cannot locate the sales receipt.
- Looked good for 1 season
Preferred solution: Full refund
User's recommendation: Do not purchase
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Coldwater, Michigan
Your item shipped
I placed in order on Amazon for a 52D fire pit cover that is not what was sent. Please see attached photo for model number that was sent and the other pic of what was ordered.
Thank you for your assistance.
Lynne champion
I am only filling out questions below because it it making me, so marks are as to what was sent
Preferred solution: Deliver product or service ordered
Coldwater, Michigan
Your item shipped
I ordered from Amazon and they sent the wrong size cover. Amazon states past the 30 day window and will not accept a return. Can I exchange with you for the correct one.
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