Anonymous
map-marker Fishers, Indiana

I need to speak to person and not automated

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I have still not been able to get assistance from Dublin airport or Aer Lingus. Missing luggage since June 16,2024.

File reference number DUBEI58008. Absolute worst service ever.

And no one to speak to and to help with situation. Hands down the worst customer experience ever!

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User's recommendation: Do not fly Aer Lingus and Dublin airport is not helpful. Fly to Shannon instead.

Brendan T Osm

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Verified Reviewer
| map-marker Dublin, Dublin

Problem at security T1

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Updated by user Apr 26, 2024

Very poor response to complaints about poorly trained security personnel

Original review Apr 16, 2024
I hav a pacemaker and I regularly travel through Dublin and other airports and would be used to security body search rather than x Ray scanner. Today I was subjected to such a search by a gentleman who was obviously new to the job.

He spent about 5 minutes searching me which I thought excessive but he has to learn. However he then proceeded to use the hand held scanner on my body and concentrated on the area where my pacemaker is implanted.

I have made enquiries and I am informed that this has potential consequences for my device. Can you please investigate this incident which occurred at about 2.15pm today and respond to my e mail at your earliest convenience
Regards
Brendan Tyrrell
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Preferred solution: Apology

Resolved
Gerry S Gqg

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Verified Reviewer

Resolved: I need someone to help me contact OCS about my...

I need someone to help me contact OCS about my lost phone at the airport. my name is Billie Taylor Newton.

I am using my friends phone to make this contact with you. Help me contact OCS

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Jamie Larounis

Jamie Larounis is a travel industry analyst with the Upgraded Points who shares tips on hotels, airlines, trains, and loyalty programs.

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