Dublin Airport
Dublin Airport Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
4.7 star rating from 1 review, with 50% would likely recommend. Dublin Airport reviews note high price levels and valued Discounts and Special Offers and Exchange, Refund and Cancellation Policy. Recent comments cite scanning and Aer Lingus issues and lost property reports, reflecting Dublin Airport customer complaints and concerns about customer service and refunds.
Key Takeaways for Future Customers
- Prepare for potential delays at security and follow up promptly on lost property.
- Expect limited direct support; contact airlines and lost property teams early.
Negative Feedback / Risk Areas
- Reports of lost luggage and lost items with difficulty obtaining help.
- Complaints about security screening procedures and staff handling.
- Poor responsiveness from customer service and challenges with Aer Lingus interactions.
Positive Feedback
Consumers value discounts and the exchange, refund and cancellation policy despite overall service issues.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
4.7 star rating from 1 review, with 50% would likely recommend. Dublin Airport reviews note high price levels and valued Discounts and Special Offers and Exchange, Refund and Cancellation Policy. Recent comments cite scanning and Aer Lingus issues and lost property reports, reflecting Dublin Airport customer complaints and concerns about customer service and refunds.
Key Takeaways for Future Customers
- Prepare for potential delays at security and follow up promptly on lost property.
- Expect limited direct support; contact airlines and lost property teams early.
Negative Feedback / Risk Areas
- Reports of lost luggage and lost items with difficulty obtaining help.
- Complaints about security screening procedures and staff handling.
- Poor responsiveness from customer service and challenges with Aer Lingus interactions.
Positive Feedback
Consumers value discounts and the exchange, refund and cancellation policy despite overall service issues.
Resolved: Lost property at security
- - At 6:30 am Sat 8 Feb, a short black jacket didn't come through security.
- - I have tried locating it without success; any help would be appreciated.
Company fixed the issue and I have been provided with apology. Provided more accurate information about missing item & staff were more than helpful
Contacted Dublin Airport didn’t give an accurate description of what was lost at airport they contacted me back they were so helpful and found my item
Was going through security at 6.30 am Saturday 8th February one of my jackets a short black 1 didnt come through the scanning have tried locating this item without success any help would be greatly appreciate
User's recommendation: Don’t trust scanning at Dublin airport
Fishers, Indiana
I need to speak to person and not automated
- - Luggage missing since June 16, 2024.
- - File reference DUBEI58008.
- - No assistance from Dublin Airport or Aer Lingus; no one to speak to.
I have still not been able to get assistance from Dublin airport or Aer Lingus. Missing luggage since June 16,2024.
File reference number DUBEI58008. Absolute worst service ever.
And no one to speak to and to help with situation. Hands down the worst customer experience ever!
User's recommendation: Do not fly Aer Lingus and Dublin airport is not helpful. Fly to Shannon instead.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Dublin, Dublin
Problem at security T1
- - Pacemaker user searched at Dublin airport.
- - A handheld scanner was used near the pacemaker; may affect the device; please investigate by email.
No reaction whatsoever from DAA
Very poor response to complaints about poorly trained security personnel
He spent about 5 minutes searching me which I thought excessive but he has to learn. However he then proceeded to use the hand held scanner on my body and concentrated on the area where my pacemaker is implanted.
I have made enquiries and I am informed that this has potential consequences for my device. Can you please investigate this incident which occurred at about 2.15pm today and respond to my e mail at your earliest convenience
Regards
Brendan Tyrrell
Preferred solution: Apology
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: I need someone to help me contact OCS about my...
I need someone to help me contact OCS about my lost phone at the airport. my name is Billie Taylor Newton.
I am using my friends phone to make this contact with you. Help me contact OCS
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