Dualit

The mechanical timers on these high end toasters fail prematurely... the clockwork stops running unexpectedly and the device doesn't turn off.

Dualit is not helpful on this even though an Internet search shows this to be a frequent complaint. It turns out that the fix is to replace the timer which costs about 50 dollars and the part needs to be ordered. If you are not in England the company won't deal with warranty directly and if it was purchased in North America the warranty period from manufacture date is probably past when you bought it anyway. If The company should replace the failed part or fix it.

My advice is don't buy one! This is a toaster that cost $300 and is marketed as top quality - it should last more than 18months.