map-marker London, Ontario

Defective product

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

i am a raving fan of the whole Drunk Elephant line but the last 100 ml container of Protini Polypetide Cream is defective. after a few weeks, the pump stopped working. i took it into Sephora where i purchased it and they too acknowledged it is an issue but without a receipt could not exchange it.

Sadly, i have never kept cosmetic receipts as i cant really ever remember anything ever having an issue.

i do not want my money back but would to exchange my defective product for another one.

i want to continue to use this line of Drunk Elephant products but this is becoming an issue as the store would not help at all.

Could you pls help me?

View full review

User's recommendation: beware

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article