Anonymous
map-marker London, Ontario

Defective product

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i am a raving fan of the whole Drunk Elephant line but the last 100 ml container of Protini Polypetide Cream is defective. after a few weeks, the pump stopped working. i took it into Sephora where i purchased it and they too acknowledged it is an issue but without a receipt could not exchange it.

Sadly, i have never kept cosmetic receipts as i cant really ever remember anything ever having an issue.

i do not want my money back but would to exchange my defective product for another one.

i want to continue to use this line of Drunk Elephant products but this is becoming an issue as the store would not help at all.

Could you pls help me?

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