New Reviewer

They have me down for a shipment and I didn't order nothing

I still have plenty of soap and they said I have an order coming June 7 # 262554 do not need any more please I will let you know when I need more Im only 1 person so dont send it please thank have a good day John
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#4634681 Review #4634681 is a subjective opinion of poster.
Location
Dalhart, Texas

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Verified Reviewer New Reviewer

Resolved: Cannot get a refund

1.0
Dropps - Cannot get a refund
Dropps - Cannot get a refund
Dropps - Cannot get a refund
Update by user Jan 28, 2022

Company fixed the issue and I have been provided with full refund.

Original review posted by user Jan 24, 2022
Made my 1st order Dec 13, 2021. Didn't receive it, send an email form to customer service. They informed me that my order had been destroyed. Claimed they sent me a new one. Never received a confirmation email. I sent another email requesting a refund. "Kassandra" who I really think is a bot, only offered an apology and to resend my order. Sent a response that I do not want the product, only a refund of my $5.46. No response as of 01/24/22.

User's recommendation: Find another company for your sustainable detergent.

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#3285187 Review #3285187 is a subjective opinion of poster.
Preferred solution
Full refund

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Verified Reviewer New Reviewer

Can not reach their website and their phone number is not in service

2.0
I like their products, but I am very upset at tye fact that for several months now, I have been unable to sign in into their website to manage my subscrition. I tried calling but their phone number is not a working number. If I can't reach someone I will be forced to cancel my credit card so they can't charge me any more.
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#3375252 Review #3375252 is a subjective opinion of poster.
Location
Silver Springs, Nevada
Pros
  • Products ate good
  • Products are good
Preferred solution
I'd like to be able to talk to them when I need to

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