Anonymous
map-marker Germantown, Maryland

Can't cancel my subscription

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I have tried to cancel my subscription and cannot: by the website, through the Chat, and by phone. They keep sending me product, using an expired credit card on their file. I don't need any more laundry/dish soap. It now comes every month.
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User's recommendation: Buy your cleaning products elsewhere

John S Pbd
map-marker Dalhart, Texas

They have me down for a shipment and I didn't order nothing

I still have plenty of soap and they said I have an order coming June 7 # 262554 do not need any more please I will let you know when I need more Im only 1 person so dont send it please thank have a good day John
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Ingrid S Wew

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Silver Springs, Nevada

Can not reach their website and their phone number is not in service

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I like their products, but I am very upset at tye fact that for several months now, I have been unable to sign in into their website to manage my subscrition. I tried calling but their phone number is not a working number. If I can't reach someone I will be forced to cancel my credit card so they can't charge me any more.
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Pros:
  • Products are good
  • Products ate good

Preferred solution: I'd like to be able to talk to them when I need to

Resolved
Denise G Vps

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: Cannot get a refund

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Dropps - Cannot get a refund
Dropps - Cannot get a refund - Image 2
Dropps - Cannot get a refund - Image 3
Updated by user Jan 28, 2022

Company fixed the issue and I have been provided with full refund.

Original review Jan 24, 2022
Made my 1st order Dec 13, 2021. Didn't receive it, send an email form to customer service. They informed me that my order had been destroyed. Claimed they sent me a new one. Never received a confirmation email. I sent another email requesting a refund. "Kassandra" who I really think is a bot, only offered an apology and to resend my order. Sent a response that I do not want the product, only a refund of my $5.46. No response as of 01/24/22.
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Preferred solution: Full refund

User's recommendation: Find another company for your sustainable detergent

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