Sandra Z Bpl
map-marker Lewistown, Pennsylvania

Been trying to cancel and not

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I have been trying to cancel . I had it to pick up friends file. I have no need. I have tried many times and tried mobile. Sandra Ziemer-Bair sandizbair@***.com Please. cancel
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Steven B Pzq

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Verified Reviewer
| map-marker Wolcott, Connecticut

Company refused to issue refund or exchange for defective item

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Updated by user May 24, 2021

Nothing from retailer. Their last statement (repeatedly) was to do a warranty repair even though they have stated on their website a return policy for defective items and are going against their stated policy.They have not responded to the Better Business Bureau, Paypal dispute or my credit card company dispute.

My credit card company has refunded me quite some time ago. But this is a retailer that has decided to not respond at this point. Great customer service, huh?

Ship defective product and then just tell your customer, tough, deal with the manufacturer, not our problem and don't pay attention to our return to policy for defective items. Buyer beware with this company!

Original review Apr 24, 2021
Company shipped defective item. I attempted to get either a replacement or refund (preferably replacement). Company was unwilling to work with me and deferred me to the manufacturer for warranty service repeatedly. A new item out of the box should not be in need of warranty service. Especially one that I have identify 3 clear problems with.
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Loss:
$158
Pros:
  • Price
Cons:
  • Returns
  • Lack of customer service
  • Failur to honor return policy

Preferred solution: Full refund

User's recommendation: Be very wary of the site as the items sold are often leftovers, returns or defects. And then you are left dealing with customer serviceless. Make sure to pay with a credit card company that you will be able to dispute if you recieve damaged items.

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