DrMastic
DrMastic Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
DrMastic has 3.9 star rating based on 2 customer reviews. Consumers are mostly neutral.
- Rating Distribution
Pros: Customer service, Professional, Punctuality.
Cons: Does not stand behind their work, Poor quality work.Recent recommendations regarding this business are as follows: "Outstanding Company Very Professional", "Stay away from Doctor Mastic in the Dallas area".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
DrMastic has 3.9 star rating based on 2 customer reviews. Consumers are mostly neutral.
- Rating Distribution
Pros: Customer service, Professional, Punctuality.
Cons: Does not stand behind their work, Poor quality work.Recent recommendations regarding this business are as follows: "Outstanding Company Very Professional", "Stay away from Doctor Mastic in the Dallas area".
Review authors value the most Location and Website. The price level of this organization is low according to consumer reviews.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
This is a great company and did a fantastic job
had DrMastic do almost 700 linear feet at out Park Cities home. The were kind, professional and very thorough. I would highly recommend them
- Punctuality
- Value for the money
- Customer service
User's recommendation: Outstanding Company Very Professional
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDoctor Mastic does not stand behind their work. They do a poor job.
I had Doctor Mastic do the mastic around my pool and front driveway. He did sloppy work, including filling mastic in spots where he should have replaced bits of concrete to make it look better.
I initially set an appointment to have him fix that issue, but he was a no-show.
I later noticed that the mastic was pulling up, which will cause water to leak under it (the point of mastic is to create a seal). I have called numerous times to have him do it properly, but he has ignored my calls, letting it always go to voicemail and never returning calls. I then called from my husband's phone. When he answered, he asked me to make a request through the website.
I did so, and still no response.
I've now put in a complaint with the BBB, which he's also ignored.
I'm considering going to small claims court because I'm now going to have to hire another company and am out $1000. Word of warning, stay away from Doctor Mastic!
- Poor quality work
- Does not stand behind their work
Preferred solution: Full refund
User's recommendation: Stay away from Doctor Mastic in the Dallas area
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This customers deck had settled and pulled away from the pool surface. This was caused by slab movement not from material used or quality of work.
Customer was advised of this and it is listed clearly in our a terms of Service.
The only cure is to have the deck leveled with foam injection. We gave the customer a referral for this service.
The work on the deck that you say had movement was only 16 feet of the 191 total feet I had done. ALL of it pulled away and was of poor quality. I had to have it all redone by another company.