Manufacturer: Drivetime Category: Repair Clear all filters (5 of 5 reviews match)
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Brett, I appreciate you taking the time to inform us of the mechanical issues you have been experiencing. I deeply apologize for the service that has been provided in regards to these repairs and I can assure you that your feedback has been heard. Myself and my team appreciate the opportunity to address this matter. All of our vehicles are inspected prior to sale and while we cannot predict future issues that may arise, we do offer a 30 day/...
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#988318

Hello Billy, Thank you for taking the opportunity to provide feedback regarding your recent experience with DriveTime. I am deeply sorry to hear that you recently encountered some issues regarding your insurance repair check. Please know that we make our best effort to complete the check endorsement process as quickly as possible, however the speed at which that process can be completed is dependent on how quickly the necessary information is...
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I didn't like
  • Was lied to several times on how to handle insurance claim
#974606
Hello Courtney, I appreciate you taking the time to share your experience. I want to offer my sincerest apologies for the frustrations surrounding the mechanical concerns taking place. I can definitely understand how upsetting it can be having unexpected repairs. We truly value our customers and never want them to be faced with the stress repairs can bring. Prior to sale, each of our vehicles undergo a full safety and mechanical inspections. We...
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Hello Douglas, I am sincerely sorry to hear about the issues you have encountered with your vehicle and would like the opportunity to look into this matter further. Although all DriveTime Vehicles undergo rigorous inspection prior to sale, we understand that in working with pre-owned vehicles, we are unable to foresee if or when future issues might occur. For this reason, all of our finance vehicles come with a complimentary 30 day/1,500 mile...
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I liked
  • Service tech and writer
I didn't like
  • Customer service or car salesman
  • Rude representatives
#859552
Hello James, Thank you for bringing your concerns to our attention. I truly apologize for the frustration this matter has caused, I completely understand that being without your vehicle is never an ideal situation. Here at DriveTime we strive to ensure we are providing our customers with the best possible resolution to the concerns they bring forth. While we make every effort to expedite the repair process, sometimes mistakes do take place. I...
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