Manufacturer: Drivetime Category: Loans Clear all filters (9 of 9 reviews match)
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I got approved for a 2013 Ford Taurus.With my credit being as bad as it was, they still were able to help me get financed. I have a reasonable car note and everyone who helped me was great! I was also able to set up each payments which is a plus for me. I like feeling secure knowing that they will receive the payment without me coming into the office.Crystal of Gary, Indiana
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#969212

Hi Kevin, Thank you for bringing this matter to my attention. I am very sorry to hear that your experience with DriveTime has been less than ideal. We strive to work with all our customers to ensure that we are providing the best resolutions possible. Regarding your concerns about our GAP coverage and our Insurance Loss Program, the availability of these programs depends on the date the vehicle was purchased as well as the state the vehicle was...
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Hello, Thank you for taking the time to leave a review about your DriveTime experience. I am sincerely sorry to hear you are dissatisfied with your purchase and would like the opportunity to address your concerns. It is our goal to make sure every customer is comfortable with the terms of their loan and how much they will invest toward their chosen vehicle. During the underwriting process, we provide all of our customers with the amount...
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Hello Jason, Thank you for reaching out and leaving a review about your experience. I am sincerely sorry to hear about the concerns you are having regarding DriveTime. We understand that many consumers are weary about how a dealership prices their vehicles, which is why we disclose our prices online and post them on every vehicle for sale at our dealerships. We are as transparent as possible with how much our customers will pay for a chosen...
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Hello Jeanette, Thank you for taking the time to leave a review about the concerns you are experiencing. I want to first apologize for any inconvenience this matter has caused. As there are several factors, and multiple parties involved, my team and I will investigate this matter further in order to properly address the issues you have mentioned. A member of the Customer Relations Department will be contacting you as soon as we receive an...
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I didn't like
  • Being lied to
  • Given the runaround
Hello Jacob, I appreciate you taking the time to leave a review. I am sorry to hear you are unhappy with DriveTime. I understand how frustrating it can be to make payments and not see your principle balance lower significantly. Since DriveTime specializes in financing for individuals with less than perfect credit, the interest rates can be quite high. We do not compete on price, nor do we hide it. We encourage our customers to research all...
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Hello Christine, Thank you for your review. I am sorry to hear you are dissatisfied with DriveTime. We strive to ensure each customer is happy and satisfied with their purchase even after they leave the dealership. We encourage our customers to research all aspects of their purchase prior to sale. DriveTime does not compete on price, nor do we hide it. Because DriveTime specializes in financing for people with less than perfect credit, the...
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Hello Jen, Thank you for taking the time to write a review. I am glad to hear of your experience with our customer service team. It is our goal to treat every customer with the utmost respect and provide the best experience possible. To address your concern about vehicle pricing, DriveTime does not compete on price, nor do we hide it. We are the nation’s largest dealer helping people with credit issues purchase or lease great vehicles, and we...
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Hi James, Thank you for bringing this to my attention. I am sorry to hear you are unsatisfied with DriveTime and I apologize for any frustration this may have caused. Regarding your concerns with pricing, DriveTime does not compete on price, nor do we hide it. We are the nation’s largest dealer helping people with credit issues purchase or lease great vehicles. Scheduled payments vary from customer to customer and are based on a number of...
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