Drivetime Auto Leasing Reviews

2.1
(5 reviews)
Product or Service Quality
Interest Rate
Value for money
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Hello Lisa, Thank you for taking the time to write a review. I appreciate this opportunity to address your concerns, and I am sincerely sorry to hear of your experience. I want to assure you that all of our vehicles are subjected to thorough inspection prior to arriving at our dealerships. At our inspection centers, ASE certified mechanics review the vehicle so that it meets or exceeds national highway safety standards. Unfortunately, we unable...
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I liked
  • That drivetime was going to help me rebuild my credit
I didn't like
  • Customer service or car salesman
#934110
Drivetime's reply to:

Hello Erica, Thank you for taking the time to write a review. I am truly sorry for any frustrations you have experienced with your lease vehicle. I want to assure you that it is DriveTime’s goal to provide the best customer service and I am sorry to hear we have fallen short. With a lease account, action can be taken relatively quickly if payments fall behind or if we are not able to verify certain account information such as insurance coverage....
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Angelina, Thank you for taking the time out to bring your frustrations to our attention. I am truly sorry to hear of your situation. I know that it’s upsetting having a vehicle and it not operating as it should. When customers make us aware of issues such as the one you mentioned, we work diligently to provide the best possible resolution. Prior to us making a vehicle available to our customers, a full safety and mechanical inspection is...
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Hello, I want to thank you for bringing your concerns to my attention. I truly apologize about the repair concerns you are experiencing. We here at DriveTime want only to provide reliable and affordable transportation options for all of our customers. All DriveTime vehicles are priced at a fair market value, in coordination with the NADA Retail Suggested Value, which can be found on the “Buy from a Dealer” page in the Kelly Blue Book (KBB). We...
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Drivetime's reply to:

Hello, Thank you for taking the time to leave a review. I want to first apologize for the frustrations this matter has caused. Here at DriveTime we strive to ensure we are providing our customers with not only reliable vehicles but with accurate information. I can assure you all DriveTime vehicles undergo a full safety and mechanical inspection prior to us leasing them to our customers. Should parts fail inspection they will be replaced,...
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Thank you for taking the time to leave a review. I am sorry to hear there was a problem with your payment, and I apologize for any frustration this matter has caused. This type of issue can occur when a manual payment is made while a customer is enrolled in Auto Pay. Manual payments do not prevent Auto Pay from processing on the scheduled due date. Auto Pay would need to be cancelled at least 48 hours prior to the scheduled processing date....
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ello, Thank you for taking the time to leave a review and bringing this matter to my attention. I am sorry to hear your experience has not been ideal and I apologize for any frustration this situation has caused. As of Tuesday, April 5th, 2016, our Loan Servicing Company, formerly known as DT Credit, was renamed Bridgecrest. Please bear in mind, our lease contracts have a zero-day grace period. If an account falls delinquent Bridgecrest’s Lease...
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Hello DeShawn, Thank you for taking the time out to leave a review. I first want to apologize for the delay in processing your referral credit. We sometimes see delays such as these, if the person you referred did not add your name or account number to their original application. I understand it is very frustrating having wait an additional processing time for the credit to apply to your account. We truly appreciate our customers taking the time...
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