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Pissed off, no customer service. they are a ripoff

1.0
ordered part with vin. number, received part, not correct, can't reach anyone by phone. they are ignoring complaints. next call is to AG of the state of NV and Ca. i'm a senior, and i believe this is consumer fraud. i'll let the authorities deal with them.

User's recommendation: contact your attorney general-- consumer protection.

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ID
#3557253 Review #3557253 is a subjective opinion of poster.
Location
Carson City, Nevada
Cons
  • No response from email
  • No response from phone messages or email
Loss
$200
Preferred solution
Full refund
New Reviewer

Swap parts

Ordered the wrong part on amazon was wondering if you have the lower right side control arm with the ball joint ?
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#3441531 Review #3441531 is a subjective opinion of poster.
Preferred solution
Looks to swap parts

Bad part

1.3
I emailed them for a warranty return and still have not heard back from them. Ive call their number on the website with no answer or to be out on hold with no answer. I am not happy with drive-stars customer service. Not at all.
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1 comment
#2093196

I was sent a wheel bearing and had it installed an a couple months later there is play in the bearing. Called and e-mailed them several times without any response.

Pretty disappointed in the service. Will look to buy from someone else next time.

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ID
#2956777 Review #2956777 is a subjective opinion of poster.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer New Reviewer

Resolved: Never received my parts and can't get ahold of the company to get a refund

1.0
Drivestar Autoparts - Never received my parts and can't get ahold of the company to get a refund
Drivestar Autoparts - Never received my parts and can't get ahold of the company to get a refund
Drivestar Autoparts - Never received my parts and can't get ahold of the company to get a refund
Drivestar Autoparts - Never received my parts and can't get ahold of the company to get a refund
Update by user Sep 02, 2021

Company fixed the issue and I have been provided with full refund.

Original review posted by user Aug 31, 2021
It's a very *** company they pretty much robbed me I didn't get what I paid for and can't get a refund, I wouldn't recommend anyone ever buying anything from this company
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Resolved
ID
#2828914 Review #2828914 is a subjective opinion of poster.
Loss
$87
Preferred solution
Full refund

No response to emails regarding a refund

1.0
Drivestar Autoparts - No response to emails regarding a refund
Drivestar Autoparts - No response to emails regarding a refund
Drivestar Autoparts - No response to emails regarding a refund
Ordered wrong part -due to pandemic couldn't get into mechanic for several months when appt arrived in Nov the mechanic opened box to discover wrong parts these parts are new and have not even been out of the box now i want a refund - i will never use these parts and Drivestar will not respond to emails. We ordered thru amazon and they direct you to Drivestar. Feeling very pissed off right now if i could i would drive to CA and return in person however that is not an option.--

User's recommendation: Dont use Drivestar for autoparts.

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#2330610 Review #2330610 is a subjective opinion of poster.
Location
Alma, Michigan

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer New Reviewer

Shipped wrong product/need to return for refund

2.2
ordered hub assembly for a 2010 Corolla and received hub assembly for 2010 Camry. Now when the parts were delivered during this Covid 19 pandemic- we were not able to get into our mechanic for the repair work until months later with the state and businesses being shut down. so when we got an appt in November, the mechanic opened the box and stated that they were not the parts for our Corolla. so he had to go and buy the correct parts and finish the work. I am therefore, wanting to return these unused, new parts and need to request a RMA form so we can get our refund. they were the wrong parts from the start and have not been used. Jeff Nestle --ordered thru Amazon order ID#113-406****-745**** if you need more info, please email to the above email.
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#2316824 Review #2316824 is a subjective opinion of poster.
Pros
  • Wanting full refund
Cons
  • No response from email
Loss
$83
Preferred solution
Full refund
New Reviewer

NO recommendations!

1.2
I ordered a wheel bearing from this company through Amazon in Dec 2018 and in Jan 2019 I had to order a replacement part because the 1st one was defective. This part is under a 1 yr warranty no matter what. So, a few weeks ago the same part tore up again (still under warranty) but the company is wanting me to take my car to a mechanic (pay out of pocket) to get a statement supporting my claim. Why would I do that? They need to send me my replacement part for the 3rd time in less than a year.!
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ID
#1705969 Review #1705969 is a subjective opinion of poster.
Product
Drivestar Autoparts Wheel Hub Assembly
Pros
  • Were good at replacing the first defective part
Cons
  • Wont replace a part after they replace the 1st
Reason of review
Damaged or defective
Loss
$43
Preferred solution
Deliver product or service ordered

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