Drivers Way

DO NOT BUY A CAR FROM DRIVERSWAY!!!!!! WHY? Well, let me tell you....... I bought my car from Driver's way on Friday 10/28. I then drove it off the lot and 2 days later on Sunday 10/30 the clutch petal gave way and is stuck to the floor. I had to park my new purchase on the side of the road and have it towed.

I called Driver's way because I remember on the TV commercials as well as on there website they promote there 3 day/250 mile NO HASSEL RETURN POLICY on ALL CARS. But, my car did not qualify for that even though I only had the car for 2 days and only drove it 200 miles. They told me I was not able to return the vehicle nor were they going to fix the problem that it was now my problem and my car. I mean come on it is going to be less than $150 part to fix the problem but they do not value their customers satisfaction.. I mean come on it's $150.... I could careless about the monetary value I just want to be treated like I treat my customers, but they already gave them a check and they got paid so they just don't care.

Satisfaction guaranteed..... YEA RIGHT! They are just like every other business in America right now. Driver's Way is run by GREED and as soon as you drive off the lot your screwed.

Don't do it buy a car from somewhere else, but you are and *** just like myself if you buy anything from Driver's Way.

JUST DON"T DO IT!!!!!!!!

While I understand there are things that my husband and myself do not know how financing works on a used vehicle. That being said, we went into the 280 Drivers Way location on Saturday.

We dealt with Joe as a salesman who was very nice and helpful. Our problem arose when we started into the financing stage of the purchase. We came into the dealership with a preapproval, and found a vehicle with a much lower asking price than the approval amount. With that in mind we assumed there would be no down payment needed.

Not the case. Apparently our lender thinks very little of Drivers Way and their "no haggle pricing". They would not finance the vehicle unless we put $2,100 down because they felt DW had the vehicle way over priced. Now...if the sales manager would have sat down and answered my husbands questions we would have left disappointed that we couldnt get the car, but would highly recommend the dealership.

That wasnt what happened. When my husband questioned the reason for the downpayment the sales manager told him he was "just ***" about financing. Horrible business practice. Horrible Sales Technique.

Horrible Customer Service! I will never advise a friend or family member to deal with them.

I will tell every one I know to go somewhere else. This is the worst place we have dealt with in our car buying experience.

I just went to "pick up" my new car and trade in my older car. I was told by my salesperson that the manager was exercising his right to reconsider agreed upon trade in amount. They

slashed it from 10,000 to 5,000.

I was told to go in and yell and pitch a fit. This is what you call haggle free?

This would have been our fourth car purchased at this location.

I don't think my car depreciated by 5,000 dollars in the last week.

Insulting. Poor customer service.

I intend to report them to the Attorney General's office. This does not sound like it can be legal. Definitely going to report them to the Dept. of Consumer Affairs as well as their corporate headquarters. They lost a sale today, out of their own stupidity. Maybe they underestimate females. I prefer to deal with people who are interested in providing good customer service, not someone who is looking to screw people over.

Test drove a vehicle at Drivers Way in Pelham, AL in July 2013. Not only did they place a 'hard inquiry' to hurt my overall credit score - they did it with BOTH TransUnion AND Equifax. I test drove from at least 4 other dealerships and they didn't do this.

Just checked my credit in May, 2015 and have two notches in my hard credit inquiry column that indicate Drivers Way was the 'lender'. I only TEST DROVE A CAR!!

Just stipulate up front that you do not want to test drive a car there if they are going to place a hard credit inquiry!!

My interaction with sale was top notch and the sale process was a pleasure as expected. This was the second vehicle I purchased from them because I was happy with the first one and the experience.

However, I returned the car I purchased when in cleaning and waxing it the next day, we discovered "crows feet" patterns in the paint which is indicative of hail damage. This is a big deal because hail damage will eventually cause the paint to flake off. In discussions with the service department, I was told that the service manager was familiar with the car and would get back to me. He did not but instead had the poor sale associate call back.

I was told that they knew the damage was there, the only fix is to repaint the car, and repainting the car would devalue it, so they didn't fix the damage. I said repainting fixes the damage and I would accept either having the car repainted or compensation for me to get it repainted. The case went to the General Manager who said they would not do any remedy go ahead and bring the car back. I was told the price was adjusted for the damage which is partially true.

According to Edmunds the condition of the vehicle would drop from outstanding to average (which is not a certifiable condition) and reduce the price about $4500. The price was about $1500 from retail / where they are pricing other cars. I told them that if the damage had been disclosed, which it was not, I would have been able to decide if the price reduction vs. the damage was a good deal for me.

Basically, they paid too much for a damaged car, choose to put in on the line and hope no one would notice as unless you have seen hail damage on paint you would not know, instead of taking a loss on an error. Instead of customer satisfaction, they choose to accept the car as a return and put it back on the lot as a certified car (not value or clearance) without acknowledging the damage. This is not the Driver's Way I knew from my last experience nor what I expected. It makes me wonder what other items pass inspection that should not.

I used to recommend this dealer to everyone who was looking for a car - not any longer. I am currently purchasing a vehicle from their competitor and recommend to anyone to do the same.

We bought an 07 Solstice GXP from these *** artists. They assured us that it had not been in any accidents and showed us a car fax to "prove" it - thing is, when they bought and repaired the wrecked car, they didn't report it to anyone - so of course it wouldn't show up. Once we got the car back home (several hundred miles away), we barely scrubbed the bumper pulling into our driveway as soon as we got home - and I mean barely. When we got out, the bumper had separated from the car and dropped over half an inch.

After bringing it to the local GM dealer repair shop, they told us that it had obviously been in a wreck and whoever tried to repair it made it much worse. We were told that one of the frame connectors (and possibly the frame) were damaged, and Drivers Way had just bent and tack welded it together to make it look right and put a new front clip on. He also informed us that the intercooler was damaged and needed to be replaced. He quoted us $2,500 for the repair - and said it would have cost the same wether we had scrubbed the bumper or not, because of the frame and intercooler.

We went back and fourth with drivers way for months and finally, they told us we would have to drive it up there (with the bumper hanging!) and leave it with them for a week or two, so they could determine if they should fix it. One of the idiots my wife talked too actually sent us a picture of the damage to the car before they repaired it, when she pushed him into a corner.

Unfortunately, we can't find the photo in her email now, we can't do without a vehicle for an unknown amount of time, and we're not thrilled about driving a car that may not be safe for interstate travel all the way back up there, just so they can tell us it's our fault, like they do with everyone else. You live and learn, I guess. I hope someone starts a class action - we will join in. It's not even about the money. Buyer beware!

Bought a 2006 G35 from Drivers way in 2010. Wonderful car.

Rode perfect and very powerful. Just as advertised and more. Took it to the service dept June 2011 for full service. Told service mgr we were embarking on a 4000+ mile vacation.

He promised over the phone how they would inspect the brakes, oil, filters, etc. and give us peace of mind on our trip. The first thing they did was tell us we had a screw in our tire. They cant patch it at the location it was at and we had to have a new $245 tire.

Took it to tire store down the street and they said it look grooved, as if DW had screwed it in the tire instead of it being pushed in as it would had we run over it. Ok, no proof of that though. Two days after we got it home I found oil in the carport. Wife took it to Express Oil and they said the oil pan plug was about to fall out.

No charge for that. Topped it off with oil. Took it to a Foreign Car repair shop owned by a family friend and he inspected the car. Besides leaving the oil pan plug finger tight, they turned the front brake rotors on coarse setting.

Not sure what they did to the rear rotors but they were catching every time you stop. The passenger airbag light came on and wouldn't go off. Rotated the tires and did not balance them, did not align the car, left 6 of the airbox clips off, the airbox inlet was simply laying inside the engine compartment, battery cover clips were gone, car started to vibrate, rode like ***, and was making a very loud noise while driving down the road. All this AFTER we told them we needed service because we were going on a long trip.

Guy at tire store said it wasn't the first time someone brought in a screwed tire after DW tried to sell them a tire. His opinion: DW is literally inserting screws into peoples tires in hopes of selling them new ones. I called the service mgr and was told he was out of the office for 4 days. Convenient.

When I finally got to him he told me to give him the receipt for the oil pan plug and he would pay for it.

That's it. Express Oil didn't charge us so I got nothing further from DW.

My husband and I bought a Toyota 4-runner from drivers way but before we purchased the vehicle we questioned them about the vehicle being wreck. They told us that it had never been wrecked but we told them that kit had they showed us the car facts that showed that it had not been wrecked, but when we went to trade the vehicle the car facts said that it had been hit in rear twice.

I would never buy another vehicle from them.

I don't know how they manipulated the car facts but they did. The dealership that we traded it at said that wasn't the first time that they had seen this from driversway.

We bought a toyota highlander from this company who claims they do a 240 point inspection on all their vehicles.

My wife dented the bumper on the right side so we went to get it fixed and on the left side after they pulled the bumper off their was frame damage covered up by a new bumper that was put on. The metal was rusted and the foam had been torn off.

We took it up to drivers way and they said that it wasnt that way when they sold it and it was our fault! Joe the mechanic is an *** and made us wait 9 days to bring it up there so a service manager could look at it and after he did and they told us it was our fault my wife got mad and he said you need to talk to the general manager but conveniently he was out of town for a week and we would have to bring the car back up there.

Obviously like most people we cant live without our car for 2-3 weeks just so people can tell us the car they sold us with frame damage was our fault and they have a rep to uphold. They *** you around until you give up because they can and now its going to cost me not just lots of money to get it fixed but kill my resale value. This is just an example of a company cutting corners and getting away with it because they can.

Birmingham, AL

Sales:

We went to driver's way and were looking at a SAAB. We were there later in the evening and I assume that they were close to closing. We were looking to trade in on this and we expecting at least what KBB was quote for our vehicle. So got to the point where we said we want the car and we got a price on trade in for our car... it was 3k less. So we said no thanks... the sales person made us feel guilty for not buying the car after him staying late and the like...

We went back a different time and asked for a different sales person. Although we had a different sales person our original person got all the credit for the sale which slightly pissed me off.

SERVICE:

The service writer "JOE" at this office is a complete ***. It really concearns me that they allow this guy to speak to customers like he does. He speaks down to customers, and feeds complete lines of BS. The people that work on the cars seem to do a good job, it's everything else that *** me off.

STORY:

we took the car in for windshield wiper issues. They would not turn off... They tell us that it is a computer module something or another and they will have to send it directly to SAAB. I get a call about an hour ago from the infamous "Joe" saying that the battery is dead… My response was that it was not dead when we drove it there… We have never had any battery issues with this car. He then begins to TRY to “BS” me into saying that we have hot summers and he has seen crazy things happen to car batteries and such because of the hot summers. I am calling BS on this. My father and my wife’s father drive drag cars… I am not dumb! He can feed that line to somone that doesnt live in an automotive ***... lol... Someone there did something they should not have and fried the battery in my car. So while talking to him he was a total *** and I tried to be polite but could not because he was being so rude. I am having to pay your service department another $140 to put a battery in this car that was perfectly fine when we left it with you guys.

We have bought 2 cars at Drivers Way in Franklin Tennessee and have had wonderful service both times. They stand by no haggle pricing and have quality cars and no pressure sales staff.

The service department will take care of any needs and get your car cleaned up and ready to go home. I hope to use them again in the future and thankful to have Drivers way so close to home. They will transfer cars easily from other locations and are happy to help with financing and teaching you about all of the features of your new car.

It was a great experience.