Renee C Aby

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Never received service kept money

had flat at night did not have insurance roadside assist phone number googled allstateroadassist this site came up I thought it was Allstate and req assist. They stated 70 to 120 min lead time. They asked for 165.00 so I thought ok my insurance must reimburse me. Gave card # realized it was not my Ins co they called to confirm I needed help I told him no but the took money anyway. My insurance co helped me Tried to get money back and only pay cancellation fee 45.00 they say service was complete
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  • No pro
  • All bad

Preferred solution: Full refund

User's recommendation: Stay clear DO NOT USE

1 comment

I wish I would have read this before I signed up to get a tow last night. Absolutely awful service!

If that's what you want to call it. I will not ever use them again, nor would I recommend using them! I sat along I-71 near Glencoe, KY last night for almost 2 hours, in the dark with my flashers on, waiting on a tow, then 20 minutes from arrival time I get a text stating "We apologize, but the original service provider can no longer handle your tow". I was absolutely infuriated!

Then a text stating "We are trying to locate the nearest provider to handle your tow".

I canceled the tow and contacted a REAL towing service from a garage and they had someone there within 15 minutes and even took me to the closest gas station and waited with me until my daughter came to get me. Drive Roadside is an absolute joke!