Willow Whr
map-marker Miami, Florida

Bed rails For drive hospital bed

How much for the bed rails for the drive hospital bed
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Aadhav Chy
map-marker Columbus, Ohio

Seeking service for transportation chair

I have a chair that needs repai
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Reason of review:
Damaged or defective

Preferred solution: Let the company propose a solution

Kanaya Wvm
map-marker Cocoa, Florida

Broken scooter

Passing over threshold of door, scooter knocked off and could not be restarted
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Reason of review:
Bad quality
Lorilei Iex

I need my home hospital bed serviced.

The air mattress is not blowing up
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Reason of review:
Damaged or defective
nancy s Bxu

Bath stool

i purchased the bath step stool n i do not like it it is to high for me i cannot take it back for a refund because i got it at shopko n they are going out of business can i get my money back from you nancy schoeffling@***.com
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Loss:
$33
Reason of review:
Return, Exchange or Cancellation Policy

Preferred solution: Full refund

Robert I Vzl
map-marker Cincinnati, Ohio

RTL 12606 Defective

My wife owned a New Drive RTL 12606 Shower Chair for about one month when the area where a leg plugs into, broke a part. She is well under the weight limit of the chair which is 300 LBS.

(She is 170 LBS) We returned the chair to the retailer to exchange for an exact replacement only to have the replacement break in the same exact place. This time it happened after only about one week. The chair actually gave away without warning causing her to fall in the shower. She hit her face on the floor and is now feeling some pain in her neck that she was not feeling before.

To error on the side of caution, we returned it once again to the retailer for a refund.

She proceeded to send an email the the Drive Company and is still waiting on a response. ( Drive Company, if you are monitoring this, we want to hear from you.)

Email: rbright677@***.com

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Reason of review:
Bad quality

Preferred solution: Let the company propose a solution

Milas Med
map-marker Naples, Florida

Wheelchair needs to be fixed

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Right hand brake assembly does not work very loose cannot be tightened chair is a cruiser lll
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Anonymous
map-marker La Mirada, California

NEED REPLACEMENT OF A WARANTIED ROLLATOR

I LIKE MY OLD ROLLATOR, WHICH FITS ME FINE...BUT IT WAS REPLACED BY MY MEDICAL INSURANCE WITH ONE THAT IS NOT MY SIZE. I'M 79 YEARS OLD....IT WAS GIVEN BY MY S&G MEDICAL ....THE ROLLATOR IS MADE BY DRIVE AND HAS A LIFETIME WARRANTY ... BUT THEY CAN NOT SUPPLY ME ALL THE ELEMENTS THAT THIS OLD ROLLATOR I'M USING NOW HAS....I HAVEN'T USE IT SINCE WHEN IT WAS DELIVERED....CAN YOU REPLACE IT WITH ANOTHER WHICH FITS ME RIGT AND HAVE ALL THE ELEMENTS THAT I NEED....LIKE: ADJUSTABLE BACK REST....ADJUSTABLE HEIGHT AND ADJUSTABLE HANDLES WITH LEATHER (OR IS IT LEATHERETTE) SEAT AND A BURLAP (OR PURSE) BELOW THE SEAT?
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Reason of review:
Return, Exchange or Cancellation Policy

Preferred solution: Let the company propose a solution

Mary S Dxj

Bad walker design

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Drive walker model number hx59jp product code 10257rd-1 bar code 2f181250**** needs to be redesigned. it does not fold up small enough to fit In my car, it should have a soft basket not a hard one, it should have a full soft back rest not a roll bar, the seat is not wide enough for comfort, and should fold up with a grip on each side of the seat and push down on the seat to open, it does not fit through a regular bathroom door even folded.

Every time you fold it you have to take the basket off instead of having the basket fold with the chair, the wheels don't turn in, and its is heavy in weight and hard to lift, it is badly designed. Especially if you have arthritis of the hips, lower back, spine, and legs like I do. No walker should have a roll bar for a back rest no matter who makes it. That roll bar is not padded enough and it hurts.

I have to have 2 hip replacements and this is not the chair for that. It should never be sold or purchased at any cost.

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Loss:
$20
Pros:
  • Never will buy drive medical
Cons:
  • Irresponsible
  • Terrible customer service
  • Worst design and badly priced
Reason of review:
Bad quality

Preferred solution: tell Drive to go back to the drawing board and redesign it and make a better product

Anonymous

DRIVE DUET BRAKE CABLE REPLACEMENT

THE R.H. BRAKE CABLE NEEDS TO BE REPLACED ON MY 3 YR OLD DUET AND I HAVE NOT BEEN ABLE TO LOCATE A REPAIR FACILITY IN THE HINGHAM,MA LOCALE
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Avyana Npa

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Verified Reviewer

Transfer tub bench

Srews will not stay tight and legs in back hold water and can not get clean
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Ruthanna Ocz

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Verified Reviewer
| map-marker Tampa, Florida

Rollatorneeds to be fixed

Humana gold plus insurance sent walker... Wheel fell off
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1 comment
Sterlin Hyj

I have just purchased an Empower Rollator/Walker. After easily assembling it according to instructions I find that the handles/shaft is a bit looser than expected and rattles when being used.

Is there a way to tighten them so they don't rattle? Otherwise I love it and it is the envy of others at Brookdale Assisted Living.

Brian R Qgd
map-marker Gatesville, Texas

Good good

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Drive Medical - Good good
MY ZOOME3 Is broke broke Zoome3
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Theta Pdg

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Verified Reviewer

Hate this thing !!

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I recently had major surgery on my ankle and have had to use the knee scooter due to being non-weight bearing for 6 weeks. I have fallen 5 times within 5 weeks. My first fall was not even 24 hours after surgery. I ended up in the ED 2 days in a row from the intense increased pain, and the fear that I had damaged the surgical area. They had to double my pain meds to decrease the pain. The ED staff told me that they are seeing more and more people coming in with scooter falls. Issue #1) The brakes are loose/wiggly. They move back and forth and up and down. This causes the wheels to catch on occasion when changing surfaces. Issue #2) The handle bar, when adjusted to my correct height, literally slams downward, causing unbalance, when I place both hands on it to move forward. Or, perhaps it holds out temporarily until I go to change surfaces - then slams down, throwing me off balance. Another example of how I fell once. I am beyond ticked off. Who needs pain when they're already recovering from surgery ?? No one !! I have had to rely on this scooter 100 % mobility wise, not to mention for safety and it HASN'T done its job safely. I am a former gymnast so my balance is very good. I've caught myself many other times and saved myself a fall. After each fall, I have had increased pain and had to use ice packs all night to sleep. These falls have exacerbated other areas of injury that I have, causing extra pain, and swelling. I took this scooter in to have it repaired, and they seemed slightly concerned that I'd fallen that much, but I needed to be ask twice for them to fix the brake. I am worn out, angry, and while I have been grateful when it's helped me, I'm unbelievably disappointed in this product and the extra pain, not to mention chance for a second surgery that it has caused.
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Loss:
$10000
Pros:
  • Never will buy drive medical
Cons:
  • Bad design and not safe
Reason of review:
Bad quality
Anonymous

I have try to get *** of the company

You can feel the string in the mattress i have been trying to find were he got the bed so i am trying to get the matress for it the doctor did a Referral for it
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Reason of review:
Bad quality