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Carriage Pointe At Aquia Apartments

Dreyfuss Management - Carriage Pointe At Aquia Apartments
Dreyfuss Management - Carriage Pointe At Aquia Apartments
Dreyfuss Management - Carriage Pointe At Aquia Apartments
Dear Carriage Pointe At Aquia & Dreyfuss Management: I did this video to show what we have to go through with the current apartment unit we are living in. It is 82 degrees Fahrenheit in this apartment unit and it has been this way since yesterday when maintenance came in. He came in and I could tell he was agitated. Then he stated that basically that the bathrooms do not have fans because they are outdated. So if there is mold and mildew growing in there you know why. It takes the leasing office a long time to respond to emails and at times they do not respond to everything in the emails. I have asked for a copy of the lease to be sent because I had lost it in one of the emails and we never received a lease upon move in. We were even required to resign documents that were signed prior to move in. But do not have copies of it. We have asked for them but have not received them. May you please answer in a timely manner and have your maintenance personnel be more professional and considerate because it sincerely felt like we were asking too much and that we were not already doing what we could to get this air conditioner to cool down. The only way for it to cool down is if the windows are open as at night and I cannot have them open all day because of the pollen. This is by far the worst renting experience we have ever had. I hope you improve the quality of professionalism and tact plus consideration when it comes to issues as stated above and in this video. I would not recommend this place ever to anyone just for them to go through this. -Mariavictoria Bennett
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ID
#1233625 Review #1233625 is a subjective opinion of poster.
Location
Stafford, Virginia
Service
Dreyfuss Management Aquia Apartment Rental
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

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