Dreams Mattresses

I received yesterday e-mail with information that my booking from TLV to STO is cancelled.

My Edreams Booking Reference:131********.

I would like to know if possible refund money of all my booking or only this part of them.

I paid for all flying's 524.12 GBP.

For booking I used my old e-mail: gent@***.net, please use my new e-mail:herman.yuchtman@***.com

Please let me know about options of refund.

I am still waiting for my mattress that I order from you 2 months ago please contact me at 267-770-**** the mattress was $47 you took it out of my checking account and I never received it please let me know what's going on please send me my mattress it was a full size blow up I will be waiting for your call Valerie Harris

I had a problem contacting them as I got no response from the we will call you back option I knew my delivery was overdue, Eventually discovered that they had been calling THE WRONG TELEPHONE NUMBER TO ARRANGE DELIVERY (NOT MY NUMBER)

Once able to contact them, all was resolved by a helpful customer service rep

I was unhappy a delivery date of 10 days was till not achieved on day 19

Was difficult to get a response till someone supplied me with a direct number Found out they had been calling wrong number (not mine) to arrange delivery Now I have to wait another 7 days for the next slot

Did hope they might take away old mattress but no

Have to find way to send to recycling centre

Within about 8 months both sides of my mattress Saged so badly that if you where not carful you would slip out of bed………a technician came and looked at it and said it’s because you sit on it. I did ask him how he got up in the Morning. This Mattress was nearly 1000 Pounds.

Ordered a bed and Headboard in November 2020

Bed delivered in March 2021 with a Headboard that did not fit the bed

No suitable headboard available until July 2020

Had to chase them in August 2021

Delivery promised for 12/10/2021, I200 headboard mistakenly supplied in place of I800 headboard

I800 headboard promised for 28/10/2021 but another I200 headboard was sent....

Where will it end?

When will it end?

How can a company get it so wrong?

On a positive note the bed itself is fine.

Mattress has indentations where we are sleeping and hump in the middle.Feel like you are rolling outwards.

We bought a very expensive kingsize mattress and have found it is sagging where one lies and a hump in the middle.

Very disappointed in this mattress.

Was advised by Dreams to get customer care to explain our problem and not satisfied with the result.

Purchased mattress only after a few months it dipped in the areas that we slept, called the company , eventually contacted us saying they have a company called home serve that does inspections on issues raised by their customers.around a week the inspection was carried out. Two or three days later we received report to say, it had dipped on the gauge had indicated 2 and it wasnt enough to class as a fault, also we hadnt bought a frame from them, and the goods were not compatible with the frame. Therefore it was our fault because the lats on frame were too far apart, so ombudsman is my next stop

On 11 September 2007 I purchased a bed at Dreams Reigate. The first time I had sex on the bed I realized that the headset I chose from the catalogue were not solid metal all the way down to the floor like the samples in their showroom.

It loosely rested on two poles and was easily lifted out of position when the slightest pressure was applied. When I became aware of this I immediately went to Dreams seeing that I was given a comfort exchange guarantee. My salesperson Mr Andrew Malone suddenly claimed that the comfort exchange guarantee was only applicable to mattresses referring to small print on the back the invoice. He attempted to shrug off any further responsibility by referring me to their call centre.

He even refused me to the use of their telephone for this purpose and was unmoved by my explanation that my employer had rigid rules regarding personal calls during working hours. On 16 October 2007 I send Dreams an email noting my complaint. Even though I was clear that the bed was already delivered I received a voice message from Dreams the next day regarding the “status of my order”. No other calls were made by Dreams after that.

During the week of 22 October 2007 made a call to the Dreams. I spoke to Mr Nick Walsh in Customer Service. He claimed that he could not help me to exchange the headboard and later the day I spoke to Mr Darren Downes who identified himself as the Customer Services Manager. Mr Downes also refused to help me but implied that he may have been able to help me if I lodged a complaint immediately after receiving the headboard.

I am neither married, nor am I in a permanent relationship. Dreams assembled the bid for me. It was only after I had sex on the bed shortly before 16 October 2007 that I realized that the headboard was loosely fitted on two poles. The only reason why I purchased a headboard was for it to act as a stabilizer during sex.

A loose fitting headboard is of no use to me. I attempted to explain this to Mr Downes but sadly he boldly announced that he was not interested in knowing about details of how I intended to use the headboard as a sex aid. I believe that the second most important function of a bed is to use it to perform sexual intercourse on. I therefore find it regrettable that bed companies’ Customer Service Manager is not interested in listening to service complaints regarding how their product is inadequate to assist as a sex tool.

I wanted to discuss my complaint with Mr Downes’ superiors but he refused to divulge their identities or contact details. He suggested that I mail my complaint and during October 2007 I emailed another letter to the customer service department. This was followed up by a rude phone call from a lady who identified herself as a Dreams branch manager. She stated that headboards were for decorative purposes only; she refused to help me; and abruptly ended the conversation by slamming the phone down in my ear.

On 27 November 2007 I once again phoned Mr Downes. He continued to refuse to help me. Amongst other things he stated that it was my choice to purchase a headboard that I have not seen. He undertook to write me a letter explaining Dreams’ position.

Sadly no such letter had reached my address during the past four months. I now have an expensive, utterly useless headboard tucked away in the corner of my room. I feel the utmost disgust at Dreams employees who renege at their promises, who is unable and unwilling to discuss the purposes of a bed with me; and who hides behind call centers that costs a lot of money to make calls to.

I would like to call on everybody who is in the market to buy a bed not to buy it from Dreams.