Dream Pairs
Dream Pairs Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Dream Pairs has 2.3 star rating based on 6 customer reviews. Consumers are mostly dissatisfied.
50% of users would likely recommend Dream Pairs to a friend or colleague.
- Rating Distribution
Pros: Great shoes fair price, Nice website pictures.
Cons: Terrible customer service or customer loyalty, Not easy to reach or hear back from.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Dream Pairs has 2.3 star rating based on 6 customer reviews. Consumers are mostly dissatisfied.
50% of users would likely recommend Dream Pairs to a friend or colleague.
- Rating Distribution
Pros: Great shoes fair price, Nice website pictures.
Cons: Terrible customer service or customer loyalty, Not easy to reach or hear back from.Recent recommendations regarding this business are as follows: "Do not purchase from this company!", "Go somewhere else", "STAY AWAY!", "Pay attention to the sizing when ordering.", "Watch your deliveries".
Review authors value the most Discounts and Special Offers and Website. Consumers are not pleased with Exchange, Refund and Cancellation Policy and Customer service. The price level of this organization is medium according to consumer reviews.
Media from reviews
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Ajax, Ontario
Damaged shoes
I purchased flip flops from you through Amazon on May 2nd and didnt start to wear them till the middle of june and on the 26th of July they broke. I have never had a pair of flip flop brake in a month ever.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Will not do exchanges when I received the wrong size shoe!
I purchased the shoes on sale with free shipping. I received the wrong size.
They are trying to tell me that I ordered the wrong size. I did NOT! They will not refund my money unless I pay to ship them back at my expense! All I want is for them to send me the correct size or issue a full credit.
They will not do that! This is a terrible company to deal with.
- Terrible customer service or customer loyalty
Preferred solution: Full refund
User's recommendation: Do not purchase from this company!
Hi Marilyn, we’re truly sorry for the trouble you’ve encountered. We’d like to make things right. One of our customer support representatives will reach out to you soon.
Replying to
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Terrible Warranty Return Policies
Ordered two pairs online for my wife for Christmas. Boots arrived the first week of December.
She tried them on and neither pair fit right. Way off on US sizes. Wrote to them to return for refund. No phone number tyo call them at.
They responded telling me I had to pay return shipping costs. Went today to mail them. Two boxes. Would cost $39 each box to ship UPS or USPS.
Boots were $40 cost. Ordered 2 pairs to benefit from their "FREE SHIPPING" if order over $59.
Now Im STUCK with two *** pairs of boots and DREAM PAIRS is laughing all the way to the bank!! STAY AWAY FROM THIS SHISTER COMPANY!!!
- Nice website pictures
- Terrible customer service or customer loyalty
Preferred solution: Full refund
User's recommendation: STAY AWAY!!
Hello, Thank you for taking the time to bring this to our attention. We sincerely apologize for the unpleasant experience that our return policy caused you.
We can understand your disappointment. To make the return process more convenient for our customers, we will optimize our returns process in the future. We would like to discuss this with you so that we can go over the available options with you, assist with anything you need, and hopefully restore your faith in us.
Could you contact us for a further communication？ You can find ways to contact us through this link. https://***/pages/contact-us Best Regards, Dream Pairs Customer Care Team
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Los Angeles, California
Product returns
Long story. Bottom line shoes did not fit as expected even though most normal UU sizes work fine for us.
Tried to return and was told we had to pay return shipping .
$39 to mail back for shoes costing $40. Just wrong!!!
User's recommendation: Go somewhere else
Hi Jon, We are truly sorry to hear of your experience with return. We’re committed to improving our services and try to ensure every customer has a positive experience.
Could you reach out to our customer support at contactus@***.com? We will do our utmost to get you taken care of.
We look forward to receiving your email. Warm Regards, Dream Pairs Customer Care Team
Santa Clara, California
NEED RETURN LABLE
The pink slippers @ $22.12
order # SHOP2555_SKUDT10
aren't wide enough for me.
I'M REQUESTING A RETURN LABLE SENT TO ME SO I CAN RETURN FOR A FULL CREDIT OF $22.12.
I only tried on 1 slipper for about
30 seconds.
Please reply to my email when this is completed.
behnkedjb123@***.com
User's recommendation: Pay attention to the sizing when ordering.
Hello, Thank you for sharing your experience with us. We understand that you would like a return label for your order.
In our attempt to offer you better service and retain you as one of our valuable customers, we will extend our best help to get you taken care of. We would like to discuss this with you so that we can make things right. Could you contact our customer service for further communication? We will try our best to provide you with a satisfactory solution.
We appreciate your opinion and look forward to seeing you soon here. Sincerely, Dream Pairs Customer Service Team
Mississauga, Ontario
Interested
Shoes I am interested on are longer available
really liked them and hope that Dream Pairs bring them back.
Hello, We appreciate your interest in our products. We understand that you would like to know when the shoes you are interested in will be restocked.
In our attempt to offer you better service and retain you as one of our valuable customers, we will extend our best help to get you taken care of. We can’t locate which shoe you refer to. To find the product you need quickly, could you contact our customer service by sending us a screenshot of the shoes or the full title of the product so that we can find them quickly? Thank you.
We look forward to seeing you soon. Sincerely, Dream Pairs Customer Service Team
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Missing shipment
I ordered two pair of Mary Janes. A black pair and a white pair.
The delivery says complete but I only received the black pair. Where are the white ones or my money back please??
- Great shoes fair price
- Not easy to reach or hear back from
Preferred solution: Deliver product or service ordered
User's recommendation: Watch your deliveries
Hello, Thank you for taking the time to leave a comment regarding our shoes. We understand that you haven't received another pair of shoes.
Orders consisting of multiple items may be shipped separately. The other pair of your order may be in transit. In our attempt to offer you better service and retain you as one of our valuable customers, we will extend our best help to get you taken care of. If you still didn't receive your shoes, we will take full responsibility.
Please contact our customer service for further assistance. We will try our best to assist you. To find your order information quickly, could you contact our customer service by sending us your order information? Thank you.
We look forward to seeing you soon. Sincerely, Dream Pairs Customer Service Team
Baraboo, Wisconsin
Want to return boots, need an address
Still waiting on a return address. Not sure why the company will not give me a return address. If there is a problem, please advise me of this problem
User's recommendation: Don't order in case you need to return the item. I sit with a pair of boots that do not fit and want to return. Not sure why I can't get an return address
Hello, We apologize for the unpleasant experience you had with our customer service. We understand that you would like to return your shoes but didn't receive a return address.
In our attempt to offer you better service and retain you as one of our valuable customers, we will extend our best help to get you taken care of. We would like to make it right, but we are unable to locate your order information with the information we have. If you still don't have the return address, please contact our customer service for further assistance. We will try our best to assist you.
We look forward to seeing you soon. Sincerely, Dream Pairs Customer Service Team
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Your comment is successfully posted.
Hi there, we are sorry that the flip-flop has been broken in less than a month. I sincerely apologize for the quality issue with the shoes.
If I were in your place, that would be frustrating to me as well.
One of our customer support representatives will reach out to you soon. We appreciate your patience and thank you for bringing this to our attention.