
Dream Auto Group Shelby Township
Dream Auto Group Shelby Township Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Dream Auto Group Shelby Township has 1.4 star rating based on 2 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Selection.
Cons: Broken vehicle, High pressure sales.Recent recommendations regarding this business are as follows: "AVOID AT ALL COSTS", "BUYER BEWARE, TERRIBLE DEALERSHIP AND WILL NOT LET YOU RETURN DEFECTIVE VEHICLE.".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Dream Auto Group Shelby Township has 1.4 star rating based on 2 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Selection.
Cons: Broken vehicle, High pressure sales.Recent recommendations regarding this business are as follows: "AVOID AT ALL COSTS", "BUYER BEWARE, TERRIBLE DEALERSHIP AND WILL NOT LET YOU RETURN DEFECTIVE VEHICLE.".
Consumers are not pleased with Discounts and Special Offers and Customer service. The price level of this organization is high according to consumer reviews.
Media from reviews



This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Lied and Cheated
I have been contacting the company for the last 10 days, without any response other than to email another person at the dealership with the repair information.
They answered all my questions (I thought truthfully) and were extremely responsive. To be honest, they wouldnt leave us alone. However, after agreeing on the price and completing the necessary documents, the financing and warranty suddenly changed. We were charged double for what we were told we would qualify for due to it being purchased out of state.
The warranty we originally agreed to, and received documentation for, was switched to one that the bank financing us provided citing it was was way better than the one they initially offered us. The salesman said, You have my word of honor, this one is twice as good as the one we talked about and on my childs eyes, is the best warranty we can offer you.
The truck was delivered to Texas on November 2nd. After they pulled the truck off the trailer it was obvious the vehicle was not as the dealership described. We climbed into the truck and started it only to find a dashboard full of warning indicators and an emergency brake that was stuck/broken.
We then had to transfer the vehicle to a local Ford dealership. While they were evaluating the vehicle, we made multiple (10+ over 4 days) attempts were made to contact the dealership, sales team and general manager. Suddenly, the team that was contacting me 40+ times a day had zero time for us. The exact words of our local Ford service writer were, I cannot believe they sold you this truck.
We received a quote for $5,700 and were told the warranty company would only cover about 65% of it. Further attempts to contact the Dream Auto Group, our salesman Keith Moore and the General Manager, Rafi Hami, were unsuccessful. Finally, Friday, November 3rd, Keith responded, and I outlined our situation thus far. We then forwarded him the estimate along with what the warranty company was going to cover, and he stated all this information was being sent to the General Manager, Rafi, who we should be hearing from.
It is now November 8th, and no one at the dealership is accepting our calls. We have contacted an attorney and the Attorney Generals Office of Michigan.
On another note, the service writer and his technicians believe strongly that there has been some sort of tampering with the odometer since the mileage report on the CarFax report from 6/15/21 is only 100 miles from the delivered mileage reading on November 2, 2023.
We dont understand how a vehicle could need almost $6k worth of repairs if it hasnt been driven in over two years. Unable to reach anyone at the business for 6 days now.
- Selection
- High pressure sales
- Lies
- Broken vehicle
Preferred solution: Full refund
User's recommendation: AVOID AT ALL COSTS
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |I WANT YOU TO TAKE THIS TRUCK BACK IMMEDIATELY.
SOLD MY HUSBAND A FORD F150 THAT IS NOW AT A FORD DEALERSHIP NEEDING THOUSANDS OF DOLLARS OF WORK. WE HAVE CALLED THEM SEVERAL TIMES AND THEY REFUSE TO HELP AT ALL! WE CANNOT AFFORD TO LOSE THIS KIND OF MONEY ON A DEFECTIVE VEHICLE.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |WORST DEALERSHIP EVER! SOLD MY HUSBAND A FORD TRUCK A FEW DAYS AGO THAT NOW NEEDS THOUSANDS OF DOLLARS OF WORK!
CONTACTED CUSTOMER SERVICE AND NO RESPONSE. AND THEY WILL NOT TALK TO US ON THE PHONE.
We have contacted them multiple times and they will not help us.
MY HUSBAND PAID GOOD MONEY FOR A FORD F150 JUST A FEW DAYS AGO AND IT IS NOW AT A FORD DEALERSHIP NEEDING THOUSANDS OF DOLLARS OF WORK. IT DOES NOT RUN AT ALL!
- Sold defective vehicle that needs thousands of dollars of work
Preferred solution: Full refund
User's recommendation: BUYER BEWARE, TERRIBLE DEALERSHIP AND WILL NOT LET YOU RETURN DEFECTIVE VEHICLE.
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Paul, I would love to discuss taking legal action against DAG. In November, I took them to small claims for annoyingly, sign me a bogus warranty.
Rafi’s attorney had the case moved to District Court-I had no chance. And unfortunately, our judicial system frowns on pro se litigants. The whole outfit is disgusting. But my focus are the useless warranties they sell to unsuspecting consumers.
Michigan’s consumer protection act makes this practice illegal.
Our federal government, via the CARS Act, also make these practices illegal. If you would like to pursue some sort of class action lawsuit, please contact me at sherryparkdansbury@***.com