Paul K Vtw

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Verified Reviewer
| map-marker Shelby Charter Township, Michigan

Lied and Cheated

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Dream Auto Group Shelby Township - Lied and Cheated
On October 27, 2023, we purchased a 2014 F-150 from Dream Auto Group in Shelby Township, MI. The sales team was initially phenomenal. They answered all my questions (I thought truthfully) and were extremely responsive. To be honest, they wouldnt leave us alone. However, after agreeing on the price and completing the necessary documents, the financing and warranty suddenly changed. We were charged double for what we were told we would qualify for due to it being purchased out of state. The warranty we originally agreed to, and received documentation for, was switched to one that the bank financing us provided citing it was was way better than the one they initially offered us. The salesman said, You have my word of honor, this one is twice as good as the one we talked about and on my childs eyes, is the best warranty we can offer you. The truck was delivered to Texas on November 2nd. After they pulled the truck off the trailer it was obvious the vehicle was not as the dealership described. We climbed into the truck and started it only to find a dashboard full of warning indicators and an emergency brake that was stuck/broken. We then had to transfer the vehicle to a local Ford dealership. While they were evaluating the vehicle, we made multiple (10+ over 4 days) attempts were made to contact the dealership, sales team and general manager. Suddenly, the team that was contacting me 40+ times a day had zero time for us. The exact words of our local Ford service writer were, I cannot believe they sold you this truck. We received a quote for $5,700 and were told the warranty company would only cover about 65% of it. Further attempts to contact the Dream Auto Group, our salesman Keith Moore and the General Manager, Rafi Hami, were unsuccessful. Finally, Friday, November 3rd, Keith responded, and I outlined our situation thus far. We then forwarded him the estimate along with what the warranty company was going to cover, and he stated all this information was being sent to the General Manager, Rafi, who we should be hearing from. It is now November 8th, and no one at the dealership is accepting our calls. We have contacted an attorney and the Attorney Generals Office of Michigan. On another note, the service writer and his technicians believe strongly that there has been some sort of tampering with the odometer since the mileage report on the CarFax report from 6/15/21 is only 100 miles from the delivered mileage reading on November 2, 2023. We dont understand how a vehicle could need almost $6k worth of repairs if it hasnt been driven in over two years. Unable to reach anyone at the business for 6 days now.
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Loss:
$2000
Pros:
  • Selection
Cons:
  • Lies
  • High pressure sales
  • Broken vehicle

Preferred solution: Full refund

User's recommendation: AVOID AT ALL COSTS

Patricia R Zdj

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Lakeland, Florida

I WANT YOU TO TAKE THIS TRUCK BACK IMMEDIATELY.

SOLD MY HUSBAND A FORD F150 THAT IS NOW AT A FORD DEALERSHIP NEEDING THOUSANDS OF DOLLARS OF WORK. WE HAVE CALLED THEM SEVERAL TIMES AND THEY REFUSE TO HELP AT ALL! WE CANNOT AFFORD TO LOSE THIS KIND OF MONEY ON A DEFECTIVE VEHICLE.
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Patricia R Zdj

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Shelby Charter Township, Michigan

WORST DEALERSHIP EVER! SOLD MY HUSBAND A FORD TRUCK A FEW DAYS AGO THAT NOW NEEDS THOUSANDS OF DOLLARS OF WORK!

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Dream Auto Group Shelby Township - WORST DEALERSHIP EVER! SOLD MY HUSBAND A FORD TRUCK A FEW DAYS AGO THAT NOW NEEDS THOUSANDS OF DOLLARS OF WORK!
Updated by user Jul 22, 2022

CONTACTED CUSTOMER SERVICE AND NO RESPONSE. AND THEY WILL NOT TALK TO US ON THE PHONE.

Updated by user Jul 22, 2022

We have contacted them multiple times and they will not help us.

Original review Jul 22, 2022
MY HUSBAND PAID GOOD MONEY FOR A FORD F150 JUST A FEW DAYS AGO AND IT IS NOW AT A FORD DEALERSHIP NEEDING THOUSANDS OF DOLLARS OF WORK. IT DOES NOT RUN AT ALL!
View full review
Loss:
$23000
Cons:
  • Sold defective vehicle that needs thousands of dollars of work

Preferred solution: Full refund

User's recommendation: BUYER BEWARE, TERRIBLE DEALERSHIP AND WILL NOT LET YOU RETURN DEFECTIVE VEHICLE.

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