Dream Auto Group Shelby Township

On October 27, 2023, we purchased a 2014 F-150 from Dream Auto Group in Shelby Township, MI. The sales team was initially phenomenal.

They answered all my questions (I thought truthfully) and were extremely responsive. To be honest, they wouldnt leave us alone. However, after agreeing on the price and completing the necessary documents, the financing and warranty suddenly changed. We were charged double for what we were told we would qualify for due to it being purchased out of state.

The warranty we originally agreed to, and received documentation for, was switched to one that the bank financing us provided citing it was was way better than the one they initially offered us. The salesman said, You have my word of honor, this one is twice as good as the one we talked about and on my childs eyes, is the best warranty we can offer you.
The truck was delivered to Texas on November 2nd. After they pulled the truck off the trailer it was obvious the vehicle was not as the dealership described. We climbed into the truck and started it only to find a dashboard full of warning indicators and an emergency brake that was stuck/broken.

We then had to transfer the vehicle to a local Ford dealership. While they were evaluating the vehicle, we made multiple (10+ over 4 days) attempts were made to contact the dealership, sales team and general manager. Suddenly, the team that was contacting me 40+ times a day had zero time for us. The exact words of our local Ford service writer were, I cannot believe they sold you this truck.

We received a quote for $5,700 and were told the warranty company would only cover about 65% of it. Further attempts to contact the Dream Auto Group, our salesman Keith Moore and the General Manager, Rafi Hami, were unsuccessful. Finally, Friday, November 3rd, Keith responded, and I outlined our situation thus far. We then forwarded him the estimate along with what the warranty company was going to cover, and he stated all this information was being sent to the General Manager, Rafi, who we should be hearing from.

It is now November 8th, and no one at the dealership is accepting our calls. We have contacted an attorney and the Attorney Generals Office of Michigan.
On another note, the service writer and his technicians believe strongly that there has been some sort of tampering with the odometer since the mileage report on the CarFax report from 6/15/21 is only 100 miles from the delivered mileage reading on November 2, 2023.

We dont understand how a vehicle could need almost $6k worth of repairs if it hasnt been driven in over two years. Unable to reach anyone at the business for 6 days now.