DragonFly eCigs Reviews

Show reviews that mention
battery tank starter kit delivery confirmation manager damon texas junk kit box bussiness
Filter review
New Reviewer

Sold obsolete eCig and broke my tank - no exchange or refund!

In September 2015, my eCigarette malfunctioned and I went to DragonFly to get it fixed. They suggested purchasing a new one and sold me a Provape 2.5 and a eGo Mega One table with 1.0 ohms could. They assured me this would be the last unit I would ever purchase. In January, the mega one tank started leaking so I returned to the store to find it closed. I went to another location where they informed me they do no sell the Mega One tank and that the coils and the tank were obsolete. They asked me where I got it from and told the sales guy he sold it to me! He ended up selling me an Aspire tank with 0.5 ohms coils. Ironically, that didn't work either. The Provape 2.5 only goes up to 20 watts and couldn't produce enough power to handle so little Ohms. I called Provape. The 2.5 has been discontinued years ago. I was livid! I spent over $379 for this and then another $70 For a new tank! I returned to the store and wanted it exchanged for selling me something obsolete that won't even work any longer. The sales guy tried everything to help. He even tried different tanks and In The process broke mine. It was not replaced. He suggested I contact DragonFly support. I opened a ticket with them and gave them all my contact info. Instead of offering a solution, they told me they won't refund me or exchange it since it was beyond thirty days. They also said to give them a call. I did several times but AJ was never available. I will never buy from them again and considering a small claims court case. Be warned!
View full review
5 comments
#1182530

What

#1126976

Yes soun

#1124545

I've been a customer with Dragonfly since they've opened and been using Provari for years. First off the provari 2.5 is not obsolete what so ever, I've had mine since they came out and it's still one of my go to ecigs.

The only provari that can do sub ohm is the new provari 3 though so if you're running sub ohm it sounds like you don't even know what your device is. As far as provari goes they have a lifetime warranty and if there is anything wrong with it you can email them to have them able to fix it for you. You can't call them so not sure how you were able to do that. They also have a 30 day warranty at Dragonfly from my understanding, but you're addressing this issue close to 5 months after you got it.

What is sounds like to me is that you are only after the money. They may have broke whatever tank you said they broke, but from listening to your complaint, it seems you have more than a broken tank and instead just a broken story.

Maybe if they did break your tank then they should refund you for that. Good luck in whatever you're trying to accomplish, but in my opinion you're just after money.

#1124711
@PissedConsumer1124545

Dear Anonymous,

I called and handled my issue with Provari and that was great. When I went to Dragonfly about it, they didn't even offer that or explain how the lifetime warranty works for Provari.

What they did so was break my tank.

I've contacted them, reached out and emailed, called, left numbers, went in person, and guess what? No tank.

I had been going to them for years and was appalled by the lack of support. I couldn't care less about the money.

It was the principal that they sold me a tank and unit that worked five months back, I came in to get another tank as mine wasn't working right, sold me something that was 0.2 ohms that doesn't work with a Provari, then came back to get it fixed and in the process broke it. I have had no luck with their supposed support about this.

Maybe your response about my sad story is because until the day you have problems with their product and can't get support, you will change your mind.

I may not be an expert in the eCigarette field but I feel taken advantage of to spend that much on something they told me I would never have to buy another eCigarette again. BS

#1124806
@PissedConsumer1124545

You must be an employee! I have similar problems having things returned or exchanged and within 30 days! LOL

View more comments (4)
ID
#795530 Review #795530 is a subjective opinion of poster.
Location
Irving, Texas
Reason of review
Poor customer service
Loss
$450
Preferred solution
Full refund

Dragonfly Ecigs Starter Kit Review from Champaign, Illinois

They like selling overpriced high ticket items,so when they offer a budget minded bargain,they arent going to care because they figure low chance of repeat bussiness So i got one of their "junk scrap returned garbage" starter kit specials.Basically components that were returned,cleaned off,and thrown together with a single genuine joytech in a dual starter tank kit.One atomizer allowed NO air to pass through,the other was really restricted.Charger split apart and had to be held together with a rubber band.Off brand battery shorted in 2 months and left a wonderful scorch mark on the outside. All presented in a spare kit box they must have had lying around. When a place operates like they do,i think they see their customers as fools for actually doing business with them,and treat them so.
View full review
ID
#759081 Review #759081 is a subjective opinion of poster.
Location
Champaign, Illinois
Reason of review
Damaged or defective
Loss
$49

They are like blood sucking voltures

Horrible customer service. Battery stopped working less than30 days. They replaced it with a new which also was defective.. and since 30 days had now expired.. nothing she could do but try to sell me another $100 POS... what a joke.. seriously ??!!! DONT GO TO DRAGON FLY UNLESS YOU WANT TO BUY CAR TOO..!!!!!!!!!!!! RIDICULOUS Unprofessional.. Very... this happened at their "FRISCO" Location. Really Pissed at how i spent over $140 bucks on a battery, coils and extra tank just to end up with a BIG POS>> !!!!!!!!!!!!!!!!!!!! NOT COOL ... She's a big nasty "" girl with MAN hands that works at the stonebriar mall location..
View full review
ID
#496935 Review #496935 is a subjective opinion of poster.
Location
Dallas, Texas
Loss
$180

NEVER SENT MY PACKAGE

NEVER Purchase/Buy From http://www.dragonflyecigs.com THESE PEOPLE ARE ***, DONT BUY FROM THEM!! They sent my 100$+ package without delivery confirmation, now its lost and they wont do ***! The Manager damon was a total *** too. NEVER Purchase/Buy From http://www.dragonflyecigs.com THESE PEOPLE ARE ***, DONT BUY FROM THEM!! They sent my 100$+ package without delivery confirmation, now its lost and they wont do ***! The Manager damon was a total *** too. NEVER Purchase/Buy From http://www.dragonflyecigs.com THESE PEOPLE ARE ***, DONT BUY FROM THEM!! They sent my 100$+ package without delivery confirmation, now its lost and they wont do ***! The Manager damon was a total *** too.
View full review
ID
#461072 Review #461072 is a subjective opinion of poster.
Location
New York, New York
Loss
$200

Product Quality

Dragonfly Ecigs seems to be getting ahead of themselves,there is obviously no quality control department. Their practice is to sell defective equipment and then refuse to allow the customer to return it. They have a number of interesting excuses, the latest being "yes this product has been causing problems". Thank you very much goodbye. Their electronics are consistently defective, chargers, atomizers, and battery packs. Buyers beware. The store in Lewisville, Texas is the only store I have purchased product from so I don't know if all of their stores practice the same procedures. I have tried to return faulty products on several occasions and have yet to have the product replace or refunded. No to mention the number of customers that were trying to do the same thing during my visit, equally unsuccessfully.
View full review
ID
#386337 Review #386337 is a subjective opinion of poster.
Location
Lewisville, Texas
Loss
$150

Dragonfly ECIGS

I recently attempted to try the new ECIG instead of tobacco cigs and bought a "starter kit" from a rip off company "so called" DRAGONFLY ECIGS and they sent me a box of junk that didnt work at all and the USB charger for recharging the battery pack damaged my usb port and almost smoked my computer, to make a long story short i demanded a refund from them and at first they stated that they cant because it was used, wtf,lol. of course it was used, They finally said to send it back and they would refund part of the kit, well its been over 2 weeks and nothing ! then after i e-mailed them 3 times they finally responded and said they will honor my refund after they get their kit back, so now their lying and saying they never got it back even after i sent it certified via USPS and they signed for it. Im not done with these online crooks yet though cause they, or him is gonna be out of bussiness soon cause im gonna blog the heck outta these scammers until my fingers bleed and also i am contacting the police and their local BBB just for starters, DO NOT BUY ANYTHING FROM "DRAGONFLY ECIGS ! based in Plano Texas ! they got 90.00 dollars of my hatrd earned coin and im not goin down litely !!!!!!!!!
View full review
14 comments
#1084461

Did the same to me.

#751410

NEVER Purchase/Buy From http://www.dragonflyecigs.com

THESE PEOPLE ARE ***, DONT BUY FROM THEM!!

They sent my 100$+ package without delivery confirmation, now its lost and they wont do ***! The Manager damon was a total *** too.

#598548

The only time I haven't ordered from DragonFly is when I wanted Halo juice... but NOW they carry it, plus they're coming out with their own line of specialty juices...

(I don't know if I'm at liberty to discuss that...)

DRAGONFLY is by far the best site for customer services and guaranteed quick/reliable shipping.

I have also sent faulty products back more than once and they're always accommodating. Brad is super nice!

#533946

Wow!!! If Dragonfly did this to even one customer then I will not be doing any shopping with them =(

#459401

IN MY OPINION, DRAGONFLY IS THE BEST. ANYTIME I'VE HAD AN ISSUE WITH ONE OF THEIR PRODUCTS, IT WAS FIXED PROMPTLY.

I CAN HONESTLY SAY, I WOULD RATHER TAKE MY CHANCES WITH DRAGONFLY THEN HAVE TO WORRY ABOUT GOING SOMEWHERE ELSE AND HAVE BAD BUSINESS! :grin

#440793

My experience with dragonfly has been the best by far.

#354754

This guy does know what he is talking about. I ordered the Joye eGo Mega from Dragonfly.What I got was a standard eGo with Mega batteries.

I asked why I got the eGo and not the eGo Mega, they said sorry...and that was all I got from them. Me, being a first time buyer, got taken advantage of and did not get what I wanted. I would have been more than happy to pay extra money for what I wanted. So as far as I am concerned, I will not buy nothing else from them, nor will I suggest to 5 other people that I know and want want a ecig now, to buy from them.

I started buying my ejuice from another web site, we got to talking, they offered to sell me the parts for a Mega, just for the price difference in the eGo and eGo Mega on there site. Now if Dragonfly had done that, I would have been happy.

Drangonfly would not even post my review...I gave the product a good review, except for the carts (hate them), and made it clear that it was a eGo with Mega batteries and not a eGo Mega. So Dragonfly can keep there 10% coupon, I will not order again nor suggest them to my friends.

#341671

This guys dosent know what he is talking about. Dragonfly e-cigs is the only company I have found that will do what it takes to make customers happy, my order got to me the next day and when my atomizer stopped working after 20 days they still stuck to the warrnty and repalced it free of charge.

#238978

Please check out Brand Diablo, They are a wonderful company. If something is not right they make it right, INSTANTLY the CEO is very hands on.

Please dont give up on vaping.

Also please check out E-liquid emporium, they are based in Texas. very cool guy named Clay runs that, he is super awesome if something is off he will fix it.

#234319

I have ordered (3) ecigs from dragonfly and have had a great success with this vendor. The orders arrvied within 2 days and have worked wonderfully.

View more comments (13)
ID
#198319 Review #198319 is a subjective opinion of poster.
Location
Phoenix, Arizona

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content

For more information read Blog article