Aftersale dont try to HELP, only evasive answer

Just got similar problem Here, Post office probably changed the product but they even dont care on it. THey are the ones that offer XIAOMI REDMI original parts, thats terible that the only store ofter this offer also this horrible after sale. THEY EVEN DONT HERE WHAT WE SAY, just want to say the problem is not from them. If it is to be attended like that I would look for the bad markets downtown.

User's recommendation: look for options.

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ID
#3099466 Review #3099466 is a subjective opinion of poster.
Location
São Paulo, Sao Paulo
New Reviewer

They send a faulty screen, they think I am lying, I lose my money

Dragon T - They send a faulty screen, they think I am lying, I lose my money
Dragon T - They send a faulty screen, they think I am lying, I lose my money
This is a very simple but unfortunate set of events. - I ordered a screen for a Xiaomi Mi 4c. - They send a faulty product. The cable for the digitizer connector is torn apart, and the connector is not there. - Some back & forth messages, sending photos, the Customer Service just do not caring. They even suggested that it was the customs or me who broke the product. Of course the package was sealed. - Their only option to fix their mistake was: me sending the screen back so they could check "if it's ours". Really? I would pay 20€ (the screen was 34€) to send back something that they just sent to me, to check if it's theirs?! - And of course, if they do a mistake again - why wouldn't they? they never admitted this mistake in the first place - it's me losing even more money. To sum up: they send a faulty product, they don't believe me when I say the screen connector was broken, but they want me to trust them. Again. Thanks for making me lose a lot of money, Dragon-TT. See you never again!
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1 comment
#1337483

Exactly the same happened to me! Lost my money, bad and rude aftersales and the worst; no solution at all!

Their solution: send it back or buy another one.

ID
#1018798 Review #1018798 is a subjective opinion of poster.
Product
Xiaomi Xiaomi Mi 4c Phone Screen
Cons
  • Costumer support
  • Defective product
Reason of review
Damaged or defective
Loss
$36
Preferred solution
Full refund

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