Dr Wellness Therapy
Dr Wellness Therapy Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Dr Wellness Therapy has 1.6 star rating based on 25 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Good looking tub, Easy delivery and set up, Good price.
Cons: Lack of a company to satnd behind their products, Products are defective, Customer service equals no satisfaction.Recent recommendations regarding this business are as follows: "Avoid this cheap brand, pay more up front and avoid the hassle of major repairs to the cheap stuff", "Don't buy. Terrible customer service", "Do Not Buy Warning!", "Do not buy anything from this company", "buyer beware".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Dr Wellness Therapy has 1.6 star rating based on 25 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Good looking tub, Easy delivery and set up, Good price.
Cons: Lack of a company to satnd behind their products, Products are defective, Customer service equals no satisfaction.Recent recommendations regarding this business are as follows: "Avoid this cheap brand, pay more up front and avoid the hassle of major repairs to the cheap stuff", "Don't buy. Terrible customer service", "Do Not Buy Warning!", "Do not buy anything from this company", "buyer beware".
Most users want Dr Wellness Therapy to offer a solution to their issues.
Consumers are not pleased with Exchange, Refund and Cancellation Policy and Customer service. The price level of this organization is high according to consumer reviews.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDr. Wellness X2 Motor Broke after 2 seasons
I am a first time hottub owner & wanted to wait 3 years before writing my review. I bought a Dr.
Wellness X2 from Aqua Living and was very pleased initially. Unfortunately, after only 2 seasons the motor has *** out and as it's past the 1 year warranty, there's nothing I can do but buy a brand new one (which will cost me at least $1k for the part and then additional for installation). This hottub was fairly inexpensive when purchased-now I know why.
I contacted Aqua Living and Dr. Wellness & neither was willing to replace the motor or provide a discount on purchase.
2 seasons is not a lot of time to run. Imagine if your car's motor *** out after 2 years, we'd all ride a bike.
- Initially cheap
- Expensive in repair costs
Preferred solution: Price reduction
User's recommendation: Avoid this cheap brand, pay more up front and avoid the hassle of major repairs to the cheap stuff
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWifi module never installed. They will not provide. It was on order
- Do not verify items in tub to invoice
Preferred solution: Wifi module
User's recommendation: Don't buy. Terrible customer service
Terrible Service after purchase cheaply made
- Price
- Cheaply made constantly broken
Preferred solution: A replacement tub
User's recommendation: Do Not Buy Warning!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Las Vegas, NevadaNo customer service
- Affordable
- Horrible customer service and dishonest sales people
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCover does not fit after 2 covers were provided
- No customer service cannot contact easily no accountability
Preferred solution: Full refund
User's recommendation: Do not buy anything from this company
Spa was delivered with a issue
Preferred solution: Let the company propose a solution
User's recommendation: Buy from someone else that has service in case of a issue.
Worst Hot tub Spa
- Good price
- Good looking tub
- Customer service equals no satisfaction
- Leaks and no customer service
Preferred solution: Full refund
User's recommendation: Do not buy Dr Wellness
These are junk
User's recommendation: buyer beware
What you need to know now
So you have bought the Dr wellness hot tub , or one of the many of brand name hot tubs manufactured by LPI well, I have some bad information for you. First off, they advertise 6 horsepower motors, they are not they are four horsepower motors!
I actually called them out on this big time and had one of their regional guys get real nervous and supposedly just today they are going to change their advertising to reflect that they are only four horsepower. Now they may give you the runaround and try to confuse you with something that's called brake horsepower, I called them out on that it's BS and now they know it it's simple 5th grade math you take the voltage times the amperage and it gives you the wattage, you do the math for that and their motors come out to 3.89 horsepower. I want to the manufacturers website of the motor that they put in their hot tubs and they state that they are four horsepower. This company will tell you that there's no such thing as anything bigger than a four horsepower but I had sent them websites showing that actually there is a five-horsepower motor that is two speeds.
Right now I am in the middle of trying to negotiate a compensation for this lie that they are selling people. They are taking this kind of seriously but as of yet so far in the Arizona area you need to contact Brian Elmore. Although trying to get him to call you back we'll be near to impossible as what was actually stated to me when I called up the corporate headquarters in Tennessee. I also have an issue with the Bluetooth on the G7 model DR wellness.
This hot tub was manufactured July 20th of 2021. After a conversation with a technician it's pretty much been stated that the Bluetooth is garbage! The Bluetooth receiver is in the bass speaker and the range is anywhere between 3 to 5 ft. When I was told this, I was like you have to be kidding me right!
Also had issues with not receiving the headrest for this hot tub. I just want to let everybody know that when you bought any hot tub from LPI hot tubs whether it be Dr wellness, or aqua living spas or any of the other names they go by you are being ripped off because they are telling you you are getting a six horsepower motor when in all actuality you bought a four horsepower motor. For my understanding they are going to be changing their literature because they happen to run into an electrical engineer, myself, that has discovered this. I urge everyone who bought one of these hot tubs not necessarily Dr wellness but from this company, to actually call, you'll have to wait in line a little bit, but complain that the hot tub you purchased did not come with six horsepower motors and that you want to be compensated for it like I have been.
If you want a cheap hot tub, then buy something from lpi, Dr wellness, aqua living spas, and whatever other names that they are going under.
I have documentation for proof of all this but unfortunately I cannot upload it. Let's help everybody out and make sure any of the new customers don't get scammed on their purchase and please by all means, put a call into the manufacturer and complain about your motor, you just might be compensated like me to the tune of $1,500
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Cedar Rapids, IowaTheir hot tubs and customer service are useless!
- Was nice for one winter
- Leaks and no customer service
- Products are defective
- Lack of a company to satnd behind their products
Preferred solution: I want it fixed for more than winter at no cost and if not possible, I want a refund and it taken away.
User's recommendation: DO NOT BUY!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTerrible hot tub
- Too numerous to mention
Preferred solution: Let the company propose a solution
User's recommendation: do not buy
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNO SERVICE.
- Too many too list
User's recommendation: Don't buy
Love our hot tub.
- Easy delivery and set up
- Good looking tub
Preferred solution: Actually very happy with the product, not looking for anything.
User's recommendation: Do your research and keep in mind that most people only right reviews when they are pissed off and don't bother when they are happy. T
My furniture was stolen upon delivery thru a moving company . I want to warn people not to use them . I’m so upset , Called BBB , the company called raging that i’m calling them a
User's recommendation: Do not use Eazy movers located in Fla.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerLack of customer service. Pissed off and worthless hot tub
- Lack of a company to satnd behind their products
- Too numerous to mention
- Integrety of the company is not good
Preferred solution: Replace refund or write off the remaining balance owed and an apology
User's recommendation: Don’t buy from this company. They only care about making a sale
Buying
- Good price
- Follow through
Preferred solution: the truth0
Companies Similar to Dr Wellness Therapy
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.