Inadequate Repairs and Resolution

Mr. Dave Dettmann (Owner of Dr. Times Clock Repair) had my clock for two years and returned it still not working, and in addition: missing parts. His "Only Option" was for me to incur Shipping fees of $110.00 again and return under WARRANTY. Upon return of clock to me, I sent a letter listing the concerns to Mr. Dave Dettmann as follows: THOMAS SETH MANTLE CLOCK CONCERNS: 1.CLOCK DOES NOT CONTINUE TO RUN 2.CHIMES NO LONGER WORK 3.SCREW AT THE BOTTOM OF INTERIOR CASE 4.UN-ATTACHED SCREW TO INTERIOR BOX HOLDING WORKS TO FRONT FACE OF BOX 5.CHIME RODS WERE SKEWED AND PLAYED FLAT 6.EXTERIOR FACE MOVES OUT OF PLACE 7.MISSING “SILENT/CHIME SQUARE WIND PEG I availed myself of OTHER OPTIONS; one being to take my clock to a reputable business and this is what was sent in a letter yesterday. INVOICE # 2800 $275.00 DATE 10/06/2020 DESCRIPTION Found ratchet gear on chime great wheel to be severely worn, and ratchet lever to be loose and bent. Repaired ratchet gear as best as can be done and repaired ratchet lever. Correct spacers for lower front plate were also missing. Hello Linda! You can see above the problems I found with the clock in addition to your notes. All of those items are repaired, as well as replacing the missing screw. Unfortunately, the rod that was used to silence the clock is missing, and I do not have a replacement part. I have the clock running on my desk and I will let that continue to run to be sure of full functionality and make any further adjustments or repairs as necessary. A special note: When winding the right most spring (when looking at the dial), care should be taken to be sure ratchet has engaged and will hold the spring (and attached key) so that the key does not spring backwards and smack your fingers. I can describe this over the phone as well. I will give you a call once I am confident it is ready to go home, or please call me if picking it up on your way home. Thanks Linda!! BALANCE DUE $275.00 I forwarded the above communication to Mr. Dave Dettmann. Mr. Dettmann: The repairs were not effectually performed and compensation of $269.00 should not come out of (un-named 2nd. party being subjected to his lack of responsibility) This was contracted to you. Sent from Mail for Windows 10 Cc: Better Business Bureau Serving West Florida 2655 McCormick Drive Clearwater, FL 33759 Tel: (727) 535-**** | (800) 525-**** Fax: (727) 539-**** Un-named 2nd. party Mr. Dave Dettmann's response...send it back for warranty work. Interesting since it has now been repaired correctly by a business that has ehtics and invoiced.

User's recommendation: His you tube videos shows a honest, caring person to work on your heirloom clock. Beware of this promise breaker. Promised 6 months at the latest vs. 2 years with 114 documented communications from me trying to get my clock back and repaired. Returned not working and now missing the entire works to the "silent" mechanism. What a sham!

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ID
#2213429 Review #2213429 is a subjective opinion of poster.
Location
Corunna, Michigan
Service
Dr Times Clock Repair Clock Repair

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