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Shipping delays / no customer service

Dr Squatch - Shipping delays / no customer service
Dr Squatch - Shipping delays / no customer service
Dr Squatch - Shipping delays / no customer service
I placed an order on 11/25/2020. My order has been sitting with their delivery partner since 12/4/2020. It is now 12/17/2020. After reaching out through 2 of their 5 offered contact methods, I received an auto-reply calling me the wrong name and offering me the same deadend tracking information that I supplied them with in my original email. Dr Squatch publicly posted about their shipping problems 5 months ago, as seen on their website. According to reports on BBB, they have been having issues for 8-9 months now. They are and have been continuing to advertise quick delivery and then blaming their shipping partner, Pitney Bowes. Be wary of this refusal to be accountable for company decisions (contracting with a 3rd party) and consistently neglecting to attempt to remedy said underperformance by seeking or supplementing delivery options.

User's recommendation: They have spent 8 months blaming COVID-19 for delays, rather than finding better or multiple solutions. Order with care.

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ID
#2341074 Review #2341074 is a subjective opinion of poster.
Pros
  • Hoped for quick
  • Hopefully smells great
  • Hopefully good for skin and hair
Cons
  • Or 3 social media platforms
  • Only ways to contact website
  • Cant try a product that stuck in a warehouse for 2 weeks
Loss
$52
Preferred solution
Deliver product or service ordered

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