Dr Squatch Reviews

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Shipping delays / no customer service

Dr Squatch - Shipping delays / no customer service
Dr Squatch - Shipping delays / no customer service
Dr Squatch - Shipping delays / no customer service
I placed an order on 11/25/2020. My order has been sitting with their delivery partner since 12/4/2020. It is now 12/17/2020. After reaching out through 2 of their 5 offered contact methods, I received an auto-reply calling me the wrong name and offering me the same deadend tracking information that I supplied them with in my original email. Dr Squatch publicly posted about their shipping problems 5 months ago, as seen on their website. According to reports on BBB, they have been having issues for 8-9 months now. They are and have been continuing to advertise quick delivery and then blaming their shipping partner, Pitney Bowes. Be wary of this refusal to be accountable for company decisions (contracting with a 3rd party) and consistently neglecting to attempt to remedy said underperformance by seeking or supplementing delivery options.

User's recommendation: They have spent 8 months blaming COVID-19 for delays, rather than finding better or multiple solutions. Order with care.

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1 comment
#2071098

!!!

ID
#2341074 Review #2341074 is a subjective opinion of poster.
Pros
  • Hoped for quick
  • Hopefully smells great
  • One state over
Cons
  • Only ways to contact website
  • Or 3 social media platforms
  • Cant try a product that stuck in a warehouse for 2 weeks
Loss
$52
Preferred solution
Deliver product or service ordered

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Verified Reviewer
New Reviewer

Haven’t received my product

I have emailed multiple times about the $80 order that I paid for. I have not received an email and have not received my product.

User's recommendation: Don’t order.

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ID
#2969866 Review #2969866 is a subjective opinion of poster.
Loss
$76
Preferred solution
Deliver product or service ordered
New Reviewer

When I ordered the first order of soap it did not say that it would be automatically deducted in the future your company's ripoff the soap sucks

I'm getting automatic deductions to my Paypal account I've only ever received your product once this is the third time. I would like refunded for the last two payments and cancel the automatic order

User's recommendation: Read fine print.

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ID
#2968686 Review #2968686 is a subjective opinion of poster.
Cons
  • Did not receive two of the three orders i was billed for
Loss
$76
Preferred solution
Full refund
New Reviewer

Issues with an order

ordered back in September... never heard from the company and never received the order !! I need an update or a refund asap
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ID
#2966760 Review #2966760 is a subjective opinion of poster.
Loss
$100
Preferred solution
Deliver product or service ordered

Haven't received my order

I placed an order a couple weeks ago still havent received it cant get in touch with company And when you do theyre saying every time 3 to 5 days delivery or were just sending it out now well what is it please help me with this order
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ID
#2963049 Review #2963049 is a subjective opinion of poster.
Location
Seaford, New York
New Reviewer

I put a hold on my orders.

I currently do not need my subscription filled. I had put a hold on my orders. I f I have been charged, I would like a refund.
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ID
#2958915 Review #2958915 is a subjective opinion of poster.
Loss
$82
Preferred solution
Full refund
New Reviewer

Order mess up

Didnt get order yet ordered 9/22/21 it is now 10-6/21. Still nothing no clue where it is. Wont get in contact with me or try to help me.
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ID
#2943720 Review #2943720 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered
New Reviewer

Didn’t receive order

Didnt receive order, and couldnt get in contact with anyone doesnt seem like they care very much about customers.
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ID
#2943474 Review #2943474 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

615602****

Its been almost 2 weeks and I havent received my package when I do update to see if my package is it somewhere else it is not handsome Nashville

User's recommendation: Lost packing.

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ID
#2939612 Review #2939612 is a subjective opinion of poster.
Loss
$117
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

I haven’t received my package

I havent received my package And its been almost 7 daysIm just trying to get a clear picture when its going to be arrive
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ID
#2939414 Review #2939414 is a subjective opinion of poster.
Loss
$117
Preferred solution
That’s one of my packages
New Reviewer

Subscription issues

All I want to do is cancel my subscription and they will not help me.... wtf!! Why can't anyone just call me or email me that my subscription is canceled

User's recommendation: Beware of the squatch....

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ID
#2928437 Review #2928437 is a subjective opinion of poster.
Location
New York, New York

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Haven't received my order

Placed my order and no response from Dr Squash I have sent various emails but no response Im truly disappointed Please contact me or i will put a stop claim with PayPal

User's recommendation: Be careful! My personal experience with Dr Squash has not been good.

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ID
#2926948 Review #2926948 is a subjective opinion of poster.
Location
Flemington, New Jersey

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

*** customer service. No phone working, can’t fill out their email support because it auto-populates an unknown number, that can’t be erased, can’t respond to their many , many notifications. Chang

No one available to help me. You changed Pine Tar soap formulation to a tutti-frutti smell that is objectionable, nothing like pine

User's recommendation: Maybe come back after they hire some CS help.

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ID
#2815879 Review #2815879 is a subjective opinion of poster.
Pros
  • Interesting odors
  • Interesting manly odors
  • When they dont change it
Preferred solution
Deliver product or service ordered

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